Customer Service Manager

K EYANA R. T HO MAS

*** ***** **** * ***** #*A Queens, NY 347-***-**** k ***********@*****.***

11691

SU M MARY

Dependable, well-qualified office support professional with exceptional customer service

s kills. Able to handle a variety of administrative tasks and resolve difficult matters

expeditiously and effectively.

W ORK E XPER I E NCE

2014-2015

Petrossian, Long Island City, NY

Call Center/Customer Service Representative (Seasonal)

• Effectively responded to incoming calls, complaints, and requests from

customers

• Entered customer orders into company’s database

• Provided personal assistance to the department manager

2013-2014

Visa Application Centre/BBG Management, New York, NY

Visa Application Administrative Analyst (Contracted)

• Registered and proofread all documents on behalf of the applicant

• Identified deficiencies and revised application forms and supporting documents

• Served as assistant to the Visa Application Centre’s Supervisor

Sheraton Brooklyn New York Hotel, Brooklyn, NY 2010-2012

Guest Services Agent/Switchboard Operator

• Earned Sheraton Hotel Associate of the Month Award

• Demonstrated outstanding customer service to ensure a pleasurable guest

experience

• Registered guests in a friendly and courteous manner; resolved guest

complaints

• Responded to and entered a high volume of guest inquiries into company’s

database

New York Cardiovascular,New York, NY 2007-2008

Patient Service Representative

• Entered and updated patient demographics into company’s database

• Prepared patient charts for day-to-day visits; scheduled patient appointments

• Promptly assisted doctors, patients, and clinical staff; answered telephone lines

Elad Properties, L LC, New York, NY 2005-2007

Receptionist

• Provided administrative support to the CEO’s Executive Assistant

• Greeted incoming clients; answered a high volume of telephone lines

• Maintained contracts via company database; scanned, photocopied, and faxed

documents

SuperNova Productions, Inc., New York, NY 2003-2005

R eceptionist/Office Assistant

• Ordered and maintained inventory of supplies; kept record of invoices and

budget sheets

• Scheduled business airline t ravel for staff; arranged business appointments

and events

• Assisted departments with project preparation

ED UCAT IO N

2013

Grace I nstitute, New York, NY

Business Skills Certificate, Milestone Award for Business Writing

2007-2009

Nyack College, New York, NY

Completed 48 credits in Psychology

2003

Katha r ine Gibbs, New York, NY

Legal Executive Certificate

Perfect Attendance, Customer Service Award, Dean’s List and Honor’s List

SK I L LS

Proficient in Microsoft Word, Outlook, PowerPoint, and Excel, Type 45wpm

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