Customer Service Medical

Layla B. Connelly

St. Thomas Aquinas College, Sparkill, NY Major: Psychology Bachelor of Science Class of 2013 Minor: Communication Arts

*** **. ********** ***. *** York, NY, 10033 917-***-**** *************@*****.***

Professional Experience

Weill Cornell – Senior Medical Secretary April 2014- October 2014

• Manage patient diagnostic appointments, procedures and medical consultations

• Attentively screen telephone calls, determining urgency and handling confidential and sensitive matters

• Interview patients to ensure documents and forms such as intake and insurance forms are complete and accurate

• Transcribe recorded messages, practitioners' diagnoses, and recommendations into patients files

• Route messages, documents, and pharmaceutical inquiries for various departments, such as, Pediatrics, Obstetrics, Internal

Medicine, Cardiology and Endocrinology

News America Marketing –Account Coordinator July 2013-March 2014

• Market and advertise for various CPG and pharmaceutical companies through News America Marketing Magazine, in

store vehicles, at home services, and online media initiatives

• Execute multiple direct mail and sampling programs to targeted households using big data, using complex database

systems

• Display strong customer service skills by delivering vital and confidential information both internally and externally

• Create program timelines, contracts, and compile information needed to efficiently execute programs

• Give various presentations, as well as participate in client meetings in order to drive the business

• Communicate complex and lengthy information between various points of contact

St. Thomas Aquinas College Computer Lab –Lab Supervisor October 2010-December 2012

• Assist students with any questions or issues regarding various software programs; such as Microsoft Office

• Supervised the Lab at various hours; including the opening and closing of the Lab

• Verify timesheets and employee schedules to ensure payroll accuracy

St. Thomas Aquinas College Admissions Office- Administrator October 2008-October 2010

• Advise students and parents regarding college admission procedures and course selection

• Initiate and communicate with college staff and faculty regarding admissions

• Handle all aspects and procedures of student admissions, including confidential information

• Perform general administrative and clerical duties to support professional staff

Related Experience

St. Thomas Aquinas College Ambassador- Student Ambassador December 2008-May 2012

• Guide prospective students and large groups on tours of the college campus

• Help plan campus activities and events

• Demonstrate excellent public speaking skills during open house events

• Dependable with facilitation of special events

Venture Crew-Leader August 2001- Present

• Leads inner city youth on hikes, camping trips, and other physical outdoor activities

• Volunteer in several local events and fundraisers

• Coordinate local and international trips for over 20 people

• Recruit new capable and reliable members

Qualifications

• Able to effectively collaborate and communicate with people of different levels and background

• Superb communication and inter personal skills

• Outstanding performance in handling and coordinating multiple tasks simultaneously

• Effective problem solving and decision making skills

• Exceptionally skilled in public speaking, verbal, and written communication

• Extraordinary ability to work in fast, result oriented, and creative environment

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