Customer Service Project

STEPHANI J. BRITT

**** *********** ***douglasville, ga 30135*CELL 404-***-****

********.*****@*****.***; www.linkedin.com/in/stephanibritt/

Summary

Experienced Finance professional with proven track records consisting of on

time project completion, exceptional customer satisfaction, administrative

coordination, and demonstrated leadership in both small and large group

settings. A diverse professional experience in the areas of finance,

accounting, budgeting, forecast, analysis, customer service, and

administration; Self-starter with the ability to work in a fast pace

environment while interacting with various departments and personnel. A

solid communicator, self-motivated team player able to easily adapt to new

environments with an eagerness to meet organizational goals and objectives.

Skills include:

. Advanced Microsoft Office User

. Hyperion Reporting

. PeopleSoft Financials

. Business Objects

. Sharepoint

. Clarity Project System

Professional Experience

Turner Broadcasting Systems, Inc., Atlanta, GA

(2013-2014)

(Subsidiary of Time Warner Entertainment)

Financial Analyst II

Provide financial support and analysis to Global Technology Operation areas

for strategic business decisions and cost savings initiatives. Lead

operational contact for Ad Hoc metrics, reporting, and analysis.

Continuously produce value added analysis and reporting to present data and

guide that lead to operational decisions, strategies, and changes.

Accomplishments:

. Created an innovative client tailored narrative financial summary

report monthly to provide clients for full year view of financials.

. Produce annual budgets exceeding $50 million

. Provide forecast models on a departmental, business segment, and

consolidated basis working with functional department heads and senior

management

. Liaison between Operations, Accounting and HR to ensure efficiency and

accuracy handling any variance discrepancies.

Fulton County Government, Atlanta, GA

(2011-2013)

Financial Project Coordinator

Oversee accounts payable and receivable team operations and evaluate team

monthly financial performances; Create and analyze documents to ensure

compliance with established procedures; Train and mentor procurement staff

with functions of reconciliation of the general ledger.

Accomplishments:

. Financial Reporting and Budgeting for 35+ Capital Projects ranging from

$800K to $5M.

. Administered purchase card process for six divisions, 16 cardholders, 14

units; presented analytical and financial recommendations to management

that lead to operational changes.

. Assisted Executive team with overall departmental budget for fiscal year.

Fulton County Government, Atlanta, GA

(2008-2011)

Accountant I

Provide assistance to Lead Accountant in the preparation of retirement

calculations for potential retirees and assisted in processing beneficiary

pensions and ancillary benefits. Prepared and finalize Pension Board agenda

after Internal Audit's review and approval of retirees' pension.

Collaborated with legal, human resources, accounts payable, and treasury to

maintain accurate and confidential records. Perform administrative support

for all benefits programs.

Accomplishments:

. Performed customer service support and lead special projects as assigned

by management.

. Established and maintained effective working relationships with other

County personnel officials, and the general public.

Bank of America, Kennesaw, GA

(2006-2008)

(Consumer Card Services, Call Center)

Senior Credit Analyst

Recommended credit and financial products that added value to client's

holdings based upon the review of the existing relationships in a call

center environment. Effectively assessed credit risk and (current and

potential) client viability, analyzing financial statements and cash flow

of customers. Provided customer service support and professional financial

guidance.

Accomplishments:

. Analyzed managerial needs and industry trends within the department that

resulted in changes within OJT (On the Job) training and coaching

program.

. Provided outstanding customer service

Education

Masters Candidate of Business Administration: Project Management

Expected 2016

Strayer University- Summa Cum Laude

B.B.A in Finance, 2012

Gordon College

A.S in Business Administration, 2006

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