Social Worker
Resume:
Robin R. Williams, LCSW
**** ***** ****** ****** • Chesapeake, VA 23321
(C) 757-***-**** • ******.****@*****.***
Education
**** ****** ** ****** **** Norfolk State University, Norfolk, VA
1896 Bachelor of Social Work Norfolk State University, Norfolk, VA
1982 Diploma Manor H igh School, Portsmouth, VA
Professional Credentials/Licenses
1998 – Present Licensed Clinical Social Worker (UT)
2015 Licensed Clinical Social Worker (VA); renewal application pending
Qualifications
Over 25 years of direct practice social work (individual, group and family counseling) with children and families at various stages of the life cycle.
6+ years supervisory/management experience
Leadership experience with planning, organizing, and managing employees of differing disciplines and skill levels
Focused on Customer Service
Highly motivated; self-starter; able to work with minimal supervision
Able to establish and maintain positive working relationships with colleagues, clients, and community agency representatives
Experienced with interdisciplinary team work; ability to work independently
Experienced with Microsoft Office systems
Available immediately
Professional Experience
December 2012 – Present Magellan Behavioral Health Clinical Consultant
• Military and Family Life Counselor (MFLC) – Rotating assignments at local military bases
• Provide short-term, solution-focused counseling for military service members and their families
• Work with individuals, couples and families; evaluate children with behavioral challenges and p rovide support and referrals to parents for ongoing recommendations and/or treatment
• Offer support and recommendations to Child Development Staff(CDC)for effectively dealing with children
• Provide consultation and short term counseling services to children (ages 0-12) at military Child Development Centers and Youth Programs
• Observe classroom behaviors and consult with CDC staff and parents to provide support and resources as indicated
• Assist staff in evaluating child social skills and aggressive behaviors. Offer support and referral resources to parents as indicated
• Conduct daily briefings for mili tary personnel to educate them about the MFLC program and services
• Conduct networking briefings to educate base program managers about the services offered by the MFLC program
• Conduct presentations for military members, families and support groups to share information about various emotional health and well-being topics (i.e. stress management, preparation for deployment, dealing with reintegration, communication, etc.)
• Provide support services for Family Readiness Groups, Survivor Outreach Services, and other base organizations
December 2011 – October 2012 ValueOptions, Chesapeake, VA Triage Supervisor
• Supervised and supported Triage Consultants with Military OneSource who provide telephone counseling and EAP services to U.S. military personnel and their families
• Monitored customer service standards to ensure service were delivered in accordance with company policy and practice
• Conducted weekly team meetings to review policy and protocol and offer guidance to team members
• Assisted Triage Consultants with crisis intervention, assessment and follow up of reportable incidents, including but not limited to: domestic violence, mental health services/referrals, suicidal ideation, homicidal threats, and sexual assault
• Managed daily/weekly time reports
September 2011 – December 2011 ValueOptions, Chesapeake, VA Triage Consultant
• Worked with the Military OneSource program
• Conducted telephone assessments for U.S. military personnel and family members to receive non-medical, EAP counseling services
• Maintained appropriate customer service standards
• Provided emotional, non-medical support to military personnel and family members seeking assistance
• Telephonic crisis intervention
• Coordinated referrals to counseling providers
• Data entry
June 2011 – August 2011 Medi Home Health and Hospice, Chesapeake, VA Bereavement Coordinator
• Provided emotional support and grief counseling to patients and families facing terminal illness and life expectancy of six months or less.
• Provided social work services/counseling to patients and family (financial assistance, community resource referral, etc.)
• Educated patients and families about the death and dying process
• Maintained appropriate customer service standards
• Conducted hospice intake assessments and consultations
• Participated as a member of an interdisciplinary team (Administrators, Physicians, Nurses, Social Workers, Volunteer Coordinator, Chaplains)
November 2010 – May 2011 National Counseling Group, VA Beach, VA Community
Based Counselor
• Provided mental health support services to assist adult clients with activities of daily living,i ncluding, but not limited to:
o
o o
Medication management Practicing sobriety
o o
Maintaining physical health Budgeting and money
management
o Managing psychiat ric symptoms
o Developing social skills
o Securing appropriate housing
o Developing meaningful daily
o Accessing community resources
activities
o Following community rules and
•
managing legal needs
• Provided intensive in-home counseling to children and families dealing with emotional and
behavioral concerns including, but not limited to:
o Parent/child relationships
o Depression and anxiety; behavior management
o School performance
o Managing peer relationships
o Crisis intervention
• Collaborated with other community resource agencies to ensure clients’ needs are met
• Maintained case files, prepare and submit weekly productivity reports
• Maintained appropriate customer service standards
September 2009 – March 2010 LDS Family Services Georgia Agency, Tucker GA
Adoption Manager
• Provided licensed adoption services in accordance with the Georgia Rules and Regulations for licensed child placing agencies
• Provided individual and family counseling to expectant parents considering adoptive placement of their newborns
• Provided grief counseling and life skills counseling for birth parents who had placed a child for adoption
• Collaborated with hospital and medical staff as well as other community resource agencies to ensure clients’ needs were met
• Maintained legal documentation and collaborated with the courts to ensure that all procedures
were managed appropriately
• Facilitated adoption placements
• Provided individual and family counseling for prospective adoptive parents seeking to have a child
p laced in their home
• Conducted pre- and post-placement home evaluations
• Maintained appropriate customer service standards
September 2004 – August 2009 LDS Family Services Layton Agency, Layton UT
Adoption Manager
• Provided licensed adoption services in accordance with U tah Rules and Regulations governing
l icensed child-placing agencies
• Supervised part-t ime employees (caseworkers and clerical staff) in operating a full-service adoption
agency
• Assigned cases and monitored casework activities
• Managed the annual budget the Adoption Division
• Managed personnel responsibilities, including recruiting, hi r ing, retention, terminations and
performance management
• On-Call 24 hours a day, 7 days a week, including weekends and holidays
• Provided ongoing t raining for all casework staff
• Collaborated with colleagues from sister agencies to provide regional t raining and education
opportunities
• Maintained case files and prepared and submit ted monthly productivity reports
• Presented at local and regional conferences on adoption, and general mental health topics (i.e. grief
and loss, depression and anxiety, communication, etc)
• Supervised graduate and undergraduate student interns
• Participated on various departmental and administrative agency committees
• Provided individual and family counseling to expectant parents considering adoptive placement of
t heir newborns
• Provided grief counseling and life skills counseling for bir th parents who had placed a child for
adoption
• Facilitated a support group for expectant parents, birth parents and their support systems
• Collaborated with hospital and medical staff as well as other community resource agencies to
ensure clients’ needs were met
• Maintained legal documentation and collaborated with the courts to ensure that all procedures
were managed appropriately
• Facilitated over 250 adoption placements
• Provided individual and family counseling for prospective adoptive parents seeking to have a child
p laced in their home
• Conducted pre- and post-placement home evaluations for adoptive and foster parents
• Developed, coordinated and taught education classes to educate prospective adoptive parents and
foster parents about the adoption process
• Collaborated with the courts to finalize adoptive placements.
• Recruited and encouraged retention of foster families for infants awaiting permanent placement
• Provided crisis intervention and general counseling to couples (mar riage and pre-marital
counseling), and women dealing with depression and anxiety, managing life skills issues, and
domestic violence.
• Worked with affiliated agencies to provide EAP, short-term, solution focused counseling for staff
and their families
October 1998 – September 2004 LDS Family Services Farmington Agency, Farmington UT
Adoption Practitioner
• Provided licensed adoption services in accordance with U tah Rules and Regulations governing
l icensed child-placing agencies
• Participated on various departmental and administrative agency committees
• Assisted the Agency Director in managing personnel responsibilities, including recruiting, hi ring,
retention, terminations and performance management
• Assisted the Agency Director with managing the department budget
• Presented at local and regional conferences on adoption, and general mental health topics (i.e. grief
and loss, depression and anxiety, communication, etc)
• Supervised graduate and undergraduate student interns
• On-Call 24 hours a day, 7 days a week, including weekends and holidays
• Provided individual and family counseling to expectant parents considering adoptive placement of
t heir newborns
• Provided grief counseling and life skills counseling for bir th parents who had placed a child for
adoption
• Facilitated the successful adoptive placement of more than 250 healthy infants and children with
special needs
• Facilitated a support group for expectant parents, birth parents and their support systems
• Collaborated with hospital and medical staff as well as other community resource agencies to
ensure clients’ needs were met
• Maintained legal documentation and collaborated with the courts to ensure that all procedures
were managed appropriately
• Collaborated with hospital and medical staff as well as other community resource agencies to
ensure clients’ needs were met
• Maintained legal documentation and collaborated with the courts to ensure that all procedures
were managed appropriately
• Provided individual and family counseling for prospective adoptive parents seeking to have a child
p laced in their home
• Conducted pre- and post-placement home evaluations for adoptive and foster parents
• Developed, coordinated and taught education classes to educate prospective adoptive parents and
foster parents about the adoption process
• Collaborated with the courts to finalize adoptive placements.
• Recruited and encouraged retention of foster parents for children awaiting permanent placement
• Provided crisis intervention and general counseling to couples (mar riage and pre-marital
counseling), and women dealing with depression and anxiety, managing life skills issues, and
domestic violence
January 1997 – September 1998 LDS Family Services Vi rginia Agency, Richmond VA
Adoption Practitioner
• Provided licensed adoption services in accordance with the Virginia M inimum Standards for
L icensed Child Placing Agencies
• Provided individual and family counseling to expectant parents considering adoptive placement of
t heir newborns
• Provided grief counseling and life skills counseling for bir th parents who had placed a child for
adoption
• Co-Facilitated a support group for expectant parents, bir th parents and their support systems
• Collaborated with hospital and medical staff as well as other community resource agencies to
ensure clients’ needs were met
• Maintained legal documentation and collaborated with the courts to ensure that all procedures
were managed appropriately
• Facilitated adoption placements
• Provided individual and family counseling for prospective adoptive parents seeking to have a child
p laced in their home
• Conducted pre- and post-placement home evaluations for adoptive and foster parents
• Recruited and encouraged retention of foster parents for infants awaiting permanent placement
• Presented at local and regional conferences on adoption, and general mental health topics (i.e. grief
and loss, depression and anxiety, communication, etc)
• Supervised graduate student interns
• On-Call 24 hours a day, 7 days a week, including weekends and holidays
• Provided crisis intervention and general counseling to couples (mar riage and pre-marital
counseling), and women dealing with depression and anxiety, managing life skills issues, and
domestic violence.
May 1994 – December 1996 Medical College of Virginia Hospitals, Richmond VA
Medical Social Worker
• Collaborated with a multi-disciplinary team to provide services to patients and families
• Specialized in working with general and high-r isk obstetrics patients, as well as general and
various pediatric sub-specialties (including, but not limited to: intensive care, emergency room,
surgery, neonatal intensive care patients and families)
• Provided crisis intervention and supportive counseling regarding hospitalization, diagnosis and
t reatment
• Conducted assessments for cases of suspected child abuse and neglect and domestic violence, and
reported to the appropriate authorities
• Coordinated discharge plans and services and collaborated with community resource agencies to
ensure patients’ and families’ needs were met
• Provided regular on-call coverage for the entire hospital
• Maintained appropriate medical record documentation
• Participated on department and hospital level commit tees
• Provided t raining on psychosocial aspects of health care to hospital employees
• Supervised graduate social work practicum students
June 1993 – April 1994 Alfred I. duPont I nstitute & Children’s Hospital, Wilmington DE
Medical Social Worker
• Collaborated with a multi-disciplinary team to provide services to patients and families
• Specialized in working with various pediatric sub-specialties (including, but not limited to:
i ntensive care, emergency room, surgery, neonatal intensive care patients and families)
• Provided crisis intervention and supportive counseling regarding hospitalization, diagnosis and
t reatment
• Conducted assessments for cases of suspected child abuse and neglect and domestic violence, and
reported to the appropriate authorities
• Coordinated discharge plans and services and collaborated with community resource agencies to
ensure patients’ and families’ needs were met
• Maintained appropriate medical record documentation
May 1988 – May 1993 Geisinger Medical Center, Danville PA
Medical Social Worker
• Collaborated with a multi-disciplinary team to provide services to patients and families
• Specialized in working with general and high-r isk obstetrics patients, as well as general and
various pediatric sub-specialties (including, but not limited to: intensive care, emergency room,
nephrology, surgery, neonatal intensive care patients and families)
• Provided crisis intervention and supportive counseling regarding hospitalization, diagnosis and
t reatment
• Conducted assessments for cases of suspected child abuse and neglect and domestic violence, and
reported to the appropriate authorities
• Provided regular on-call coverage for the entire hospital
• Supervised graduate social work practicum students
• Coordinated discharge plans and services and collaborated with community resource agencies to
ensure patients’ and families’ needs were met
• Maintained appropriate medical record documentation
• Participated on department and hospital level commit tees
• Provided t raining on psychosocial aspects of health care to hospital employees
• Presented at local conferences.
References available upon request.
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