Customer Service Sales
Resume:
Jermanie Hall
Verona, PA *****
Objective: To obtain a hard working driven career with growth potential in
a company where I can utilize the business techniques I learned from my
education and experience.
Education: International Academy of Design & Technology June
2006
Associates Degree in Business Administration
Westinghouse High School July
2004
Seal of Completion in Business and Finance
Special Skills:
. Proficient in Word, Excel, Access and PowerPoint.
. Basic understanding of legal concepts as they relate
to sales, commercial paper, business organizations,
and government regulations.
. Data Entry- 6,000 keystrokes
. Effective communication skills
. Excellent customer service skills
. Effective conflict resolution techniques
. Basic understanding of marketing techniques
Work Experience:
United Health Group July 2014-Present
Health Risk Assessment Advocate
.Educate members on summary of Medicaid Health
insurance Benefits.
.Research and provide Members with a local PCP.
Update ID Cards in addition to scheduled wellness
exams appointments for members.
.Contact new as well as current members to collect
medical history information, update database and
connect members with appropriate resources to better
their insurance needs.
EDMC
Recovery Specialist February 2012-
August 2013
.Contacted Students by telephone and email to collect
past due tuition balances.
. Explained financial aid reimbursement process,
informed student course by course why the balance is
owed.
.Received Incoming calls to collect payments, update
demographics, resolved any questions regarding
tuition balance.
RBS Citizens Bank
Customer service representative March 2011-
February 21 2012
. Received incoming calls for balance inquires,
transfers of funds, fraudulent transaction disputes,
overdrawn account explanations, debit card
maintenance.
. Reviewed accounts for eligible upgrades, advised
customers of any products or services that would
benefit the banking relationship.
.Renewing certificates of deposits, enrolling
customers into reward programs also taking loan and
credit card applications.
Merrill Lynch
Bank Of America Aug 2007-March 2010
Resolutions Specialist/Collection Rep
. Received inbound calls, updated accounts with
customer in foreclosure.
.Counseled customers on the process of
applying for modifications and short sales.
.Placed outbound calls to customer with
delinquent mortgage payments.
.Multitasked between phone conversations while
collecting and verifying payments. Provide Solution
to any customer concerns.
Burlington Coat Factory August 2005- August 2007
Key Holder Cashier
. Balancing cash register for layaways and returns.
.Maintenance of department
.Running cash check and credit card transactions
.Light stocking
Contact this candidate