Customer Service Manager
Resume:
Tarik Gasser
**** ***** **. *****, ** (***) *** – 1790 ***********@*****.***
Professional Skills
* Comptia A+ Certified
* Microsoft Office Certification – Word, Excel, Outlook, Access
* Life, Health and Variable annuities – 215
* Customer Professional Service Rep – 4-40
* Bilingual Skill – Fluent in Arabic language
* Customer Service – Personal & Verbal contact with clients to resolve issues
* Clerical and Administrative knowledge – Proven skills with office & field related tasks
* Knowledge of effective sales techniques – Experienced with product promotion
* Computer Skills – Ability to operate high tech devices
Professional Experience
E-TeleQuote 04/2014 - Current
Insurance Agent
* Assist customer is making healthcare decisions by carefully matching customers with the optimal products and services.
* Meet monthly sales and performance goals.
* Answer Phone calls from customers and assist them in completing the appropriate application and forms.
* Remain current on products and processes ion a multi-product environment.
* Abide by the Center for Medicare and Medicaid Services (CMS) Medicare Marketing Guidelines and company policies and procedures.
* Demonstrate fantastic customer service skills with a friendly and patient attitude.
* Remain compliant with all state continuing education requirements
* Preform related duties as assigned by supervisor
* maintain compliance with all company policies and procedures
Health Plan Services 08/2013 – 03/2014
Insurance Agent (Seasonal position)
* Received incoming calls for Humana members
* Educated members about the exchange and the Affordable Care Act
* Helped members terminate their policies; educated new members about their policies
* Informed old members on how the ACA would impact their policies
* Mailed members new letters, about renewal or any changes their policies were facing
* Educated new members about how would they apply on HealthCare.Gov
* Maintained old members; saving them from terminating their policies
* Sold traditional dental coverage to members
American Senior Benefits 08/2012 – 08/2013
Insurance Agent
* Approached potential clients by utilizing mailings and phone solicitation; scheduled face to face meetings
* Presented and educated clients on their upcoming Medicare open enrollment
* Determined client’s individual needs through their financial circumstances
* Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action
* Obtained underwriting approval by completing application for coverage
* Completed coverage by delivering policy; planned future follow-up visits and evaluations of needs
Chipotle Mexican Grill 02/2011 – 08/2012 Crew/ Manager
* Interviewed and hired new staff
* Set employees goals and objective
* Establish and maintain control within the workplace
* Collect the data and adding it
* Organized and managed meetings
Tampa Bay Workforce Alliance 11/2011 – 01/2012
Assistant Manager Volunteer
* Provided information to candidates looking to enroll in the program; provided them with knowledge regarding future scheduled classes
* Established and maintained interpersonal relationships with candidates
* Helped the career manager scan, copy, fax, print, take messages
Verizon Telecommunications
Independent Sales Agent 7/2011 – 11/2011
* Sales and marketing of Verizon services and products to potential customers.
* Explained to customers how specific types of advertising will help promote their products or services in the most effective way possible.
* Prepared and delivered sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.
* Provided clients with estimates of the costs of advertising products or services.
Steak N’ Shake
Customer Service/Cook 6/2010 – 8/2011
* Greeted customers and seated them
* Resolved customer service or billing complaints
* Maintained sanitation, health, and safety standards in work areas
* Prepared food as instructed
* Operated large-volume cooking equipment; grills, deep-fat fryers, griddles
Edison Township (Division of Engineering) 06 – 08 / 2009
Office Clerk:
* Answered telephones, direct calls, and took messages
* Maintained and updated township engineering maps as well as filing, inventory, mailing, and database systems, either manually or using a computer
* Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
* Searched files, records, and other documents to obtain information to respond to requests
Licenses/Certifications
Life, Health and Variable annuity 215 04/2013
Certified Professional Service Rep. 4-40 02/2014
Microsoft Office Specialist Completed 12/2011
Comptia A+ (COMP001020770765) Completed 02/2015
Comptia Networking + In process
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