Customer Service Field

CHRISTOPHER JAMES HECKER

*** ******** * *****

L A K E I N T H E H I L L S, I L 6 01 5 6

C E L L ( 81 5) 4 5 1- 5 70 8

H O M E ( 8 47) 8 54- 6 0 42

P R O F E S S I O N A L E XP E R I E N C E

M A Y 2 01 4 T O P R E S E N T

RPS PRODUCTS, INC, HUNTLEY, ILLINOIS

INDUSTRIAL MAINTENANCE MECHANIC

RESPONSIBLE FOR MAINTAINING & SERVICING EQUIPMENT IN AN PRODUCTION

ENVIRONMENT.

• PERFORM ALL NECESSARY REPAIRS FOR THE FACILITY INCLUDING

MECHANICAL AND ELECTRICAL.

• M A I N T A I N S & R E P A I R S T E XW R A P M A C H I N E S & S T A R P L E A T E R S W H I C H

UTILIZE ALLEN BRADLEY 1400 PLC & SERVO DRIVES.

• PERFORM PREVENTIVE MAINTENANCE.

• DISMANTLE MACHINES TO REPAIR ISSUES.

• SOURCE & MAINTAIN PARTS INVENTORY.

M A Y 2 01 1 T O O C T 2 0 13

INTERTE CH DEVELOPM ENT, SKOKIE, ILLINOIS

FIELD SERVICE REPRESENTATIVE

RESPONSIBLE FOR MAINTAINING & SERVICING LEAKTEST EQUIPMENT AT MAJOR

CUSTOMER PLANTS SUCH AS DANA, UFI AND OTHERS.

• T R A V E L T O C U S T O M E R S I T E S T O I N S T A L L N E W MA C H I N E R Y I N C L U D I N G

INTERNATIONAL LOCATIONS.

• W ORKING KNOW LEDGE OF PNEUMATI CS TYPE FESTO & S MC TYPE MO UNTI NG

HARDW ARE & PLC VALVES. ABILITY TO READ PNEUMATIC SCHEMATICS.

• PROFICIENT W ITH PLC TROUBLESHOOTING.

• ABILITY TO USE A VARIETY OF HAND & MEASURING TOOLS. ABILITY TO USE

ELECTRONIC TESTING EQUIPMENT & MACHINE TOOLS.

• H A N D S O N M A C H I N E B U I L D I N G & M E C H A N I C A L A S S E M B L Y E XP E R I E N C E

• P A N E L W I R I N G E XP E R I E N C E .

• BASIC UNDERSTANDING OF HYDRAULICS.

• W INDOW S OPERATING SYSTEMS, OFFICE, POW ER POI NT KNOW LEDGEABLE.

M A R C H 2 0 0 7 T O M A Y 2 01 1

ITW HI-CONE, ITASCA, ILLINOIS

FIELD SERVICE REPRESENTATIVE

RESPONSIBLE FOR MAINTAINING AND SERVICING “6 PACK” CAN AND BOTTLE

PACKAGING EQUIPMENT AT MAJOR CUSTOMER PLANTS SUCH AS MILLER, COORS,

COKE/PEPSI, INBEV AND MOST MICROBREW ERIES.

• TRAVEL TO CUSTOMER SITES ON A W EEKLY BASIS TO PERFORM

PREVENTATIVE MAINTENANCE CHECKS, AS W ELL AS INSTALL NEW

MACHINERY. TRAVEL 75% OF THE TIME.

• U T I L I T I Z E S A L L E N B R A D L E Y R S- 5 00 0 & S I E M E N S S 7 S O F T W A R E .

COMPLETED COURSES IN BOTH W ITH CERTIFICATES OF COMPLETION.

• PROFICIENT W ITH PLC TROUBLESHOOTING.

• TROUBLESHOOT PRIMARILY ON THE ELECTRONICS SIDE W ITH SOME

MECHANICAL.

• ABILITY TO READ ASSEMBLY & DETAIL DRAW INGS, SCHEMATICS.

• W INDOW S OFFICE, POW ER POI NT KNOW LEDGEABLE. HAVE FAIRLY

E XT E N S I V E G R A P H I C A R T / D R A W I N G P R O G R A M S K N O W L E D G E .

• FAMILIAR W ITH ELECTRONIC TESTING EQUIPMENT & FUNDAMENTALS.

A P R I L 2 00 5 T O F E B R U A R Y 2 00 7

S . H I M M E L S T E I N AN D C O M P AN Y, H O F F M A N E S T A T E S, I L L I N O I S

CUSTOMER-FIELD SERVICE TECHNICIAN

S. HIMMELSTEIN AND CO. REHIRED ME AFTER BEING SELF-EMPLOYED FOR 4

YEARS. I CONTINUE TO HANDLE ALL CUSTOMER SERVICE QUESTIONS AND FIELD

SERVICE RELATED MATTERS.

• PLEASE SEE ADDITIONA L JOB DESCRIPTION BELOW .

O C T 2 0 01 T O A P R I L 2 0 05

THE BLUE OX, LAKE IN THE HILLS, ILLINOIS

SOLE PROPRIETOR

OW NER/OPERATOR OF ONE OF THE LARGEST ANTIQUE COLLECTABLES DEALERS ON

E B A Y . W A S N U M B E R 1 I N T H E S T A T E O F I L L I N O I S U N T I L 2 0 0 5. C H A N G E S I N T H E

ECONOMY & STRUCTURE OF THE BUSINESS NECESSITATED CLOSING IT DOW N IN

2 0 0 6.

N O V 1 98 6 T O O C T 2 0 01

S . H I M M E L S T E I N AN D C O M P AN Y, H O F F M A N E S T A T E S, I L L I N O I S

ELECTRONICS SUPERVISOR-FIELD SERVICE TECHNICIAN

I W AS IN CHARGE OF 2 FULL TIME EMPLOYEES. I HANDLED ALL INCOMING

CUSTOMER SERVICE QUESTIONS AT THE ENGINEERING LEVEL.

• FIELD SERVICE DUTIES INCLUDED ON-SITE TROUBLESHOOTING, REPAIR AND

TRAINING TO CLIENTS SUCH AS: FORD, DAIMLER CHRYSLER, CATERPILLAR,

GENERAL DYNAMICS, ALLEN BRADLEY AND MANY MORE.

• KNOW LEDGE OF PLC INTERFACING W AS ESSENTIAL.

• STRONG CUSTOMER SERVICE SKILLS. ABILITY TO TROUBLESHOOT OVER THE

PHONE.

UNDER MY CARE, THE ELECTRONICS SERVICE DEPARTMENT CONSISTENTLY

RECEIVED POSITIVE CUSTOMER FEEDBACK BECAUSE OF MY ABILITY TO DEFUSE AND

TROUBLESHOOT "HOT BUTTON" CUSTOMERS AND OTHER RELATED ISSUES.

1 9 7 7 T O 1 9 81

U N IT ED S T AT E S A IR F O RC E

INERTIAL NAVIGATION AND RADAR SYSTEMS SPECIALIST

CERTIFICATIONS/COURSES

– ROCKW ELL AUTOMATION

ALLEN BRADLEY

SIEMENS

Contact this candidate