Service Assistant
Resume:
Emily Ivy Lim Cruz
Address: ** ****** **., ***. ******** Caloocan City
Contact Number: 090********
Email Address: ********@*****.***
OBJECTIVE
To pursue a career path that will pave way for a good opportunity and a demanding responsibility that will
extensively develop and enhance my skills and potentials.
EDUCATIONAL ATTAINMENT
Tertiary University of Caloocan City
Gen. San Miguel St., Sangandaan Caloocan City
Bachelor of Science in Information System
(2009-2013)
Secondary Baesa High School
Reparo St., Baesa Road Caloocan City
(2005-2009)
Primary Sta. Quiteria Elementary School
Sta. Quiteria Caloocan City
(1999-2005)
Vocational Philippine Graphics & Print
Training Center Inc./TESDA
Victory Central Mall
Computer Graphics
March – April 2013
WORK EXPERINCE
Curo Teknika Inc. formerly IPlus Intelligent Network Inc. ePLDT
3rd Floor L.V. Locsin Building Makati Ave cor Ayala, Makati City
Service Order Management Assistant
August 26, 2013 – December 1, 2013 (PLDT FIBR Account)
Managing all fibr service orders.
Offboard Agent
December 2013 – April 2014 (PLDT FIBR Account)
Activating HeyU accounts at switch and Closing of SO, Closing IPTV service order, Navigating all PLDT switch,
Analyzing TVolution delivery, coordinating to Cignal the activation of IPTV.
Network Support Assistant
April 2014- Present (PLDT FIBR Account)
Support end-to-end handling of Service Requests, trouble ticket logging with enhanced first line support technical
skills for all FIBR Accounts. Trouble shooting, escalations and monitoring of endorsed cases to ensure prompt and
satisfactory resolution/feedback of Key customers cases (Complaints or Service Request)
SPECIAL SKILLS
•
• •
Map Image Mapping Graphics Designing
• •
Encoding Typing
• •
System Administrating Clerical Works
• System Analysis and Designing
•
• Computer Technical
AFFILIATION
Member, Association of Computer E-Students
Member, University of Caloocan City Alumni Association
SEMINARS ATTENDED
• Technical Report Writing For Scientific, Investigative Project
Buena Park Sports Complex, Caloocan City
August 5, 2011
• Building Your Next Generation App for the Windows Store (Windows 8)
Caliraya Re-Creation Center, Laguna
February 4-5, 2013
• Managing Byod
Caliraya Re-Creation Center, Laguna
February 4-5, 2013
• SQL Reporting Services
Caliraya Re-Creation Center, Laguna
February 4-5, 2013
• Overview to Windows Phone 8 Developer Platform (Windows Phone 8)
Caliraya Re-Creation Center, Laguna
February 4-5, 2013
ON THE JOB TRAININGS
• Caloocan City Hall
10th Ave. Caloocan City
Liga ng mga Barangay sa Pilipinas
Administrator Staff
(300 hours)
• University of Caloocan City
Gen. San Miguel St., Sangandaan Caloocan City
Professor Assistant
(25 hours)
• Special Program of Employment for Student
Caloocan City Hall
10th Ave. Caloocan City
Health Department
PERSONAL INFORMATION
Age 22 years old
Date of Birth December 24, 1992
Sex Female
Height 5’2 in
Weight 54 kg.
Civil Status Single
CHARACTER REFERERENCE
Erick Castillo
I.T Professor
University of Caloocan City
Angelo Gerbolingo
Technical Support Team Leader
Curo Teknika Inc.
Cesar Capule
Network Support Specialist
Curo Teknika Inc.
I hereby certify that the above information are true and correct with the best of my knowledge and belief.
Emily Ivy Lim Cruz
SSS No. 34-3734696-5
BIR No. 408-535-635
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