Experience Inbound Customer Support

I am a new freelancer and willing to work part time to full from voice to non voice projects.

I have several years of experience in Customer Service assisting US clients. Experienced handling several

projects in large BPO industry in the Philippines.

-Inbound and Outbound phone support

-Order processing

-Data entry

-Upselling

-Update customers information

-Issuing RMA,

-product support

-Create tickets

-Active Listening

-Basic troubleshooting

Inbound Technical Support Representative August 27, 2013- September 27, 2014

-Handles inbound support for established customers for a cable company in USA.

-Provides support in activating their cable box

-Diagnose and following diagram to resolve the issue

-Settingand creating new accounts for new and established customers online.

-Create ticket escalation

Fashion Consultant /Inbound Customer Support

April 29,2013-July 31,2013

Handles incoming calls like inquiry, order processing, retention, issue RMA

Product Support Representative/Customer Service Representative May 17, 2010-February 22, 2013

-Handles inbound calls to support for established customers for a satellite radio.

-Provides answer to general inquiry of the product.

-Update customers data

-Upselling radio and packages

Sales Representative March 2, 2009- September 2, 2009

-Gathering leads from food and wine importers world wide and appointment setting.Responsible for prospecting, qualifying, maintaining and growing relationship with new and existing customers and handling outbound calls. To identify, initiate and nurture relationship over the phone in order to come out with profiling which client will need.

Market Researcher August 12, 2008-January 6, 2009

Survey Campaign

-Seek information to help companies determine their position in the marketplace

-Measures and access customer and employee satisfaction.

-.Reponsible for gathering data from respondents needs and preferences.

Inbound Sales Representative March 16, 2004- July 30, 2008

-Handles inbound calls for catalogs and infomercial.Process order and update customers information.

>Team Leader- December 2005-April 2006. Responsible for assisting newly endorse call center agents Implement rules inside the workplace. To monitor agents and ensure that they are following client directives.Coaches newly endorse agents on proper rebuttals and upselling products

>Recruiter/Trainer- April 2006-June 2006

Assign in manpower pooling within Southern Mindanao mostly schools. Responsible for training and facilitating the overview of the call center industry

>Facilitator for TESDA training for trainers for Call Center Agent May 22-27, 2006

Location: Koronadal South Cotabato

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