Customer Service / Administration
Resume:
ANA JOANA S. MENDOZA
**** ***.* ********** **. Sta. Mesa Manila
******@*****.***
PROFESSIONAL QUALIFICATIONS
• Proficient knowledge of Microsoft Office Applications
• Proficient in English and Filipino
• Telephony (Sales, Client Inquiries & Complaints)
• Document Processing (Payment Slips and Official Receipts)
• Excellent interpersonal skills
• Can work under pressure
EMPLOYMENT EXPERIENCES
December 3, 2014 to Present
Primasiana Philippines, Inc.
BlackBerry Expert Center
CS Supervisor
• Assist walk in clients for repair / collection / inquiry / purchase
• Supervise CS area for better customer service satisfaction
• Monitor units received from Drop off Points
• Records Daily traffic monitoring
October 21, 2012 to December 3, 2014
Servcare Solutions Philippines, Inc.
Officer in-charge (BlackBerry account)
• Supervise branch operations
• Submits weekly reports
• Submits monthly warranty claims reports
• Monitors open jobs
• Receive queries from clients regarding mobile phone repairs
December 2010 to October 18, 2012
Morgantech Care Services Corporation (Nokia Care)
Admin Assistant / Cashier / Customer Service Representative
• Administrative Assistant
• Customer Service
• Cashiering
• Receive phone calls
• Make book of sales
• Receive queries from clients regarding mobile phone repairs
• Release repaired mobile phones
• Make the daily admin report
1
August 2009 to December 2010
Greystone Data System Phils. Inc. ( Nokia Care )
Cashier / Customer Service Representative
• Customer Service
• Cashiering
• Receive queries from clients regarding mobile phone repairs
• Release repaired mobile phones
• Make the daily cash collection report
April 2008 to April 2009
JobsDB.com, Re-activation Team
Account Executive
• Telesales
• Sales agent (direct /retail)
• Activate inactive accounts of the company
January 2007 to March 2008
SEMICON, Incorporated
Customer Care Specialist
• Customer Service
• Handle sales transactions
• Handle technical sales queries
• Generate official receipts and process credit card payment and validations
• Make monthly sales reports
May 2005 to April 2006
St.John’s Academy, High school Math Teacher
• Licensed Teacher
• Make Lesson Plans weekly
• Teach high school students effectively
• Make Monthly Achievement Test of students
• Evaluate students' performance quarterly
SEMINARS AND TRAININGS ATTENDED
• Recruitment Management System Training
• Customer Service Training for Mobile Phones Training
• Train the Trainer Training
EDUCATION
Year 2001-2005, Tertiary Level
Roosevelt College Cainta – Sumulong Highway, Cainta, Rizal
Bachelor of Secondary Education, Major in Mathematics
Cum Laude
Year 1997 – 2001, Secondary Level
Roosevelt College San Mateo – San Mateo, Rizal
Year 1990-1997, Primary Level
Dulongbayan Elementary School – San Mateo, Rizal
2
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