LaToya A Brice
Rock Hill SC 29732
Home 803-***-****- Cell
803-***-****: *********@*****.***
Career Overview
. Powerful telephone skills, able to establish immediate trust and
confidence
. Highly professional
. Persistent, patient, and sensitive to customer's needs and apprehensions
. Effectively overcome objections in a calming and convincing manner
. Dependable, self motivated, detailed, and work well with others
Highlights of Experience
. 15 years of assisting varies clients with maintaining ways to keep
billing under control with providing ways of payment schedules as well
as programs for further payment plans
. Delivering customer care to any questions or concerns of the accounts in
fast paced, structured customer care environment
.Documenting necessary account information and offer customers solutions
that benefit their account
.Growth, maintain customer relationships with in every interaction
. Quality, efficiency, consentance
Core Strengths
. Listening skills
. Strong organization skills
. Creative problem solver
. Excellent communication skills
. MS Windows proficient
. Problem solver
. Courteous demeanor
. Strong client relations
. Energetic work attitude
. Telephone inquires
. Telecommunication skills
. Mediation
. Soft skip tracing
. CCH codes
. Speed pay
. Aspect dialer
Work Experience
Auto Collection Agent
June 2008-December 2012
Citi Financial Call Center work from home agent - Fort Mill, SC
Assisting customers with making payments and payments arrangements towards
their auto loans and accounts. Providing great customs care, assisting the
customer to better manage the account.
February 2006- May 2008
Hewitt Associates Call Center - Charlotte, NC
Assisting clients with in the Marriott Corporation, to make a transfer from
one facility to another. Making several calls to ensure that the client was
eligible to make the transfer.
January 2002- February 2006
Altell Communications - Charlotte, NC
Implemented new processes and systems for improving customer satisfaction.
Answering customers inquires, Assisted the customers with making payments
towards their accounts.
Education Background
Northwestern High, 2000
Rock Hill, SC, York
Basic studies
Diploma