Manager Customer Service

‘Umakant Sharma

Email address: ***************@*****.***

Mobile: 999-***-****

Skype Id: umakant.sharma52

Objective to achieve a challenging position in Administrative & Food & Beverage hospitality

service industry, Done Bachelor of Business Administration (BBA). Graduate from Delhi

University and having a Hotel Management Diploma from ITDC Hotel Ashok New Delhi with

an experience of 15 plus years in numbers of Hotels & Restaurants in National &

International market, countries as mention INDIA, UAE, NZ, USA, & CANADA

Offering over 15years of experience in Strategic Planning, Hotel Operations Management

and Training & Development in the Hospitality Industry. Experienced in planning, supervising

and managing the entire front of the House and Back of the House operations including Front

Office, Housekeeping, and Food & Beverage, Administration & General Management, Client

Servicing and maintenance of Inventory Levels for smooth functioning of all departments.

Have successfully & efficiently handled the hospitality operations with a proven track record

of understanding the requirements of the client & providing customized services.

Worked as General Manager with chain of Restaurants &

Pub in Alberta Edmonton Canada from (Jan 15th to Nov 2014)

Worked with Venture of King park Resorts Pvt. Ltd (Five star with all Amenities 120 rooms)

known as (Tarika Jungle Resort Chail( HP ) as a General Manager (Jan 2013 to

Jan 2014)

Worked with Gesture Hospitality a Hub of Restaurants, Pub &Banquets @ Forte Grand,

as a GM Operation New Delhi & Gurgaon from Sep 7th 2011 to Dec 12th 2012

Worked with {Heritage India USA} a group of famous chain and award winning

restaurants & night clubs in United States, Washington DC DuPont Circle & Wisconsin as a

Restaurant General Manager {23rd Nov 2005 t0 31st Aug 2011 6years}

Washington has an exciting combination of F&B outlets; a one stop destination for popular

cuisines. Overall I manage three Indian Restaurant outlets including the multiple Award

Winning Heritage Indian Specialty Restaurant, Heritage Night Club and Contemporary

Heritage at DuPont English Pub and three meeting rooms.

Key Achievements

Success of Diwali Festival Food Festival (Guest of Honor – Indian Council)

Success of New Year Bash (Guest of Honor Hillary Clinton Foreign Minister)

Famous Dinning in Washington Dc for Indian Ambassador and other Senators of US

govt.

Success of Many other festivals in United States.

Conduct cookery classes on weekly basis with Washington dc Food club in United States.

Worked with Sarovar park plaza as a Food & Beverage Manager

from {Nov16th 2004 to 18thNov2005 One Year. (PSK district Center Laxmi Nagar)

Summarized responsibilities:

Ensure Profitability of all F&B Units

Plan and execute monthly and annual promotions

Promote outlets through media especially radio & print

Advertise promotions through social networking sites

Implement standards for franchisee outlet

Assist in business development for existing outlets

Worked with Rangoli Indian Restaurant as a Restaurant

Manager Wellington New Zealand {June 8th 2003 till June 21st 2004 One Year}

Summarized Responsibilities:

Managed overall F&B Operation including kitchen & stewarding

Conducted competitor survey that help in Pricing of menu and DDR for meeting.

Conducted several training programs such a ‘be my guest’, implementation of

Beverage

Training& Hygiene training IQ auditors training.

Worked with The British club ABU DHABI as an Outlets Operation Manager from {Jan

30th 2000 to 23rd May2003 Three Years}.

Summarized Responsibilities:

• Manage entire F&B Operation (Event facilities/Restaurant/Bar/Room service/vending

Machines)

• Identify & train colleagues on Brand Standards & Service related issues.

• Menu Engineering/Standard recipe formulation

• Manage Staffing (including Casual/agency)/Payroll

Worked with THE REGENCY Hotel ABU DHABI U.A.E as a Manager/Maître Clubs

and Restaurants from {5th Jan1997 to 24nd Jan 2000 Three years} Tourist Club

Area

Summarized Responsibilities

• Manage F&B Service at the Restaurant & Bar, including meeting rooms and VIP

functions.

• Assist in annual training plan, Implement Internal Marketing & promotions for

restaurant & bar

• Responsible for Department Payroll, Managing duty Rota for Union/Senior Staff

Worked WITH ABU DHABI tourist Club Area U.A.E as a Asst.

Manager from {18Jan 1993 to 4 Dec 1996 Four Year}

th

Summarized Responsibilities:

• Manage entire F&B Operation (Event facilities/Restaurant/Bar/Room service/vending

Machines)

• Identify & train colleagues on Brand Standards & Service related issues.

• Menu Engineering/Standard recipe formulation

• Manage Staffing (including Casual/agency)/Payroll

as a Bar Captain from {7th Jan 1992to

Worked with Jan 1993

One Year}

Diploma from ITDC group of Hotels from (17.4.1990 to 16.10.1991)

Responsibilities

Co-coordinating with various staff for different dept. serve a liaison between

departments and operating units in resolution of day to day operations.

Regularly update and maintains customer data base.

Phone call follow-ups and post sales activities.

Providing assistance clarification to customer and addressing the queries.

Customer retention recovery activities.

Meeting the prospective clients and facilitating business conversations

Ensure team members adopt positive customer approach.

Responsible for mentoring programs for new team members.

Handling Advertising, such as preparing the adverts for the newspapers, leaflets.

Inventory of the properties to make sure that everything is in proper manner and

conditions.

Devising and implementing new strategies to help improve the efficiency and

productive of the organization

Attend meetings to meet the criteria and making profit through marketing products.

Public relation and telemarketing. Supervision of all F&B operation on the premises,

liaison with Outlet Supervisors, Executive Chef, and all H.O.D.

Staff Training and maintaining standard. Working on menus, costing and coordinating

with all F&B Outlets.

Skill

Excellent customer service and communication skills.

Enjoy rapport building and customer interaction.

Target driven and self-motivated.

Professionalism and confident.

Strong persuasive skill. Ability to work in highly dynamic environment and to multi-

task.

Educational Qualification

Done Graduation from Delhi University & Business Administration (BBA from

CMJ University)

Diploma in Hotel mgt. from ITDC Group of Hotels

Passed Senior Secondary school from C.B.S.E Delhi India IN 1989.

British Language course from British council U.A.E.

Certificate course in Basic Computer knowledge from Digital computer Institute U.A.E.

Certified course in Basic French Language from Alliance Francis Abu Dhabi U.A.E.

Achieved Certificate in introductory wine course from Montana Group New Zealand

wellington.

Achieved Certificate in advance wine topic understanding New Zealand wine regions

from Montana Group Wellington.

Received General Manager Certificate from Hospitality Training Company from New

Zealand wellington.

Received award for Manager Skills and Alcohol awareness Certificate from Alcohol Beverage

Control Board United States Washington dc.

Personal Details

Date Of Birth : 18th July 1972

Nationality : Indian

Sex : Male

Marital Status : Married

Passport No. : k7287919

Date of Issue : 04/10/2012

Date of Expiry ; 03/10/2022

Permanent Address : D/8 Dayanand Block Flat n. 2

Shakarpur Delhi 110092

Email address : **********@*****.***

***************@*****.***

Skype Is Umakant.sharma52

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