Customer Service High School
Resume:
Hollywood, FL *****
**************@*****.***
Dana
Glendening
Objective
I am applying for the position that you have posted on your web site. As indicated on
the enclosed resume, I have the credentials you are seeking and can be a valuable asset
to your company. I am a Challenged driven professional who maintains an organized,
disciplined, and responsible work environment. Furthermore, I am self motivated and
positive being both a team leader and a team player.
Experience
Dania Jai Lai Casino 2013 2014 Dania Beach, FL
Floor Attendant/Guest Services
Always exhibit a friendly and approachable demeanor. Be polite and courteous
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when speaking with guests and team members
Look for and act upon opportunities to assist guests and team members. Be
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sincere and genuine during all interactions
Be prepared with the knowledge and skill required to be responsive to guests and
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team member's needs and questions
Sign up new guests and process replacement cards and maintain the database
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updating guest records and f lagging duplicate accounts to ensure guest
information is correct
Must have knowledge about gaming laws and rules established by the casino
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Mardi Gras 2005 2013 Hallandale Beach, FL
Floor Attendant/Costumer Service
Knowledgeable about local gambling laws and rules established by the casino
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Circulate through the area and offer assistants to guest while maintaining a clean
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and organized environment
Encourage rapid repair of slot machines by alerting slot machine mechanics
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Correcting minor issues such as: bill jams, paper out, wheel tilts, frozen machine,
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and bill validators
Following proper procedures established by The Gaming Commission for jackpots
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Seminole Indian Casino 2005 Hollywood, FL
Floor Attendant
1. Apply positive communication and interpersonal skills with guests, (internal and external) at all times
2. Initiate verification and issue hand paid jackpots
3. Perform currency exchanges and other cash transactions
4. Responsible for the security and accuracy of assigned bank/funds
5. Maintain excellent grooming and personal conduct according to Casino Standards
6.
7. Bingo Room Manager
8. Train new workers or evaluate their performance.
9. Resolve customer complaints regarding problems such as payout errors.
10. Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for
staff rotations and breaks and locating substitute employees as necessary.
11. Explain and interpret house rules, such as game rules or betting limits.
12. Prepare work schedules and station arrangements and keep attendance record
Cashier
13. Provided superior customer service.
14. Maintained a balanced register.
Skills & Certifications
15.
16. Ten key entry.
17. 70wpm Typing.
18. Data entry.
Education
19. Cooper City High School, Cooper City, FL
20. 1969 1972
21.
General Education
22.
23. High School degree, June 1972
24.
25.
Contact this candidate