Customer Service,Security

Iesha Brunson-Malone, Favorable BI

*****.********@*****.***

SUMMARY

• Ability to adapt well in unusual situations; dependable, responsible, highly motivated, creative self –starter with the ability to initiate new projects; identify problems, analyze, plan, set goals, establish priorities, and get the job done.

• Ability to communicate effectively with people at all levels; Excellent persuasive abilities in getting things done in a positive and professional manner; Strong interpersonal/liaison skills in dealing with diverse people in sometimes stressful environments.

• Maintains focus and awareness and work within a stressful environment; make effective decisions in both crisis and routine situations. Visual observation and

x-ray interpretation. Ability to highly concentrate under adverse conditions to include;

alarms, machinery, and people, distractions, time pressure, disruptive and angry passengers, and the requirement to identify and locate potentially life threatening devices and devices intended on creating massive destruction.

• Communicates with the public, giving directions and responding to inquiries in a professional and courteous manner, exuberating customer service skills, dependability and operating with integrity.

EDUCATION

Immaculate Conception High School Wilberforce University 1999-2001

Montclair, New Jersey Wilberforce, Ohio

Diploma 1999 Computer Information Systems

60 Credit Hours (Semester)

ADVANCED SKILL SET

• Department of Homeland Security Transportation Security Officer (TSO) Credentials

• United States Government Security Favorable BI

• Interface with incoming/outgoing public/nationwide passengers

• Make effective decisions in both crisis and routine

situations

• Providing overt and covert presence, including at high visibility activities, to detect and reduce identified security threats/vulnerabilities

• Responding to threats, violations or potential violations and/or security incidents as defined by the National Incident Management Systems or as directed by the Federal Security Director (FSD) or appropriate authority

• ADASP: Aviation Direct Access Security Program entailed sweeping planes Gate pat downs liquid screening test

• Teterboro and Linden airport detail. Entailed private jets plane and helicopter sweeps pat downs on celebrities and crew members

• New York City detail working with NYPD doing spot. Checks at the subway testing bags for bombs.

PROFESSIONAL EXPERIENCE

Department of Homeland Security Newark, New Jersey

Newark Liberty International Airport

September 2003 – 2013

Transportation Security Officer (TSO)

• Discover and stop emerging transportation security threats,

utilizing state of the art technology.

• Educate and provide friendly customer service to travelers

• Screen passengers and gather intelligence.

• Coordinate security involving aviation, rail, and other surface

and maritime transportation.

• Oversee most transportation-related responsibilities of the

federal government during a national emergency.

• Prepare Passenger Screening.

• Assist in various operations of X-ray scanning.

• Baggage Screening.

• Cultivate and maintain travel procedures.

• Checked baggage and/or passenger flight tickets.

• Hand-wanding (which includes the requirement to reach and wand the individual from the floor to over head), pat-down searches, and monitoring walk-through

metal detector screening equipment.

• Screening of property, including the operation of x-ray machines to

identify dangerous objects in baggage, cargo and on passengers; and

preventing those objects from being transported onto aircraft.

• Control entry and exit points.

• Continuously improve security screening processes and personal

performance through training and development.

Hunt Leigh USA Corp Newark, New Jersey

Newark Liberty International Airport

2002-2003

Passenger Screener

• Screen Passengers for electronic devices.

• Performed external searches on subsequent passengers.

• Physically transported suspicious passengers.

• Safe guarded the on-going quality assurance of safety.

Tri-City Teachers Newark, New Jersey

Teachers Assistant

June 2002-2002

• Act as a liaison with various planning and educational outings.

• Converse with advisor to assist in formatting reading groups.

• Supervised and delegated tasks to support staff and Teachers.

Wilberforce University Wilberforce, Ohio

August 1999-2002

Deans Assistant

• Scheduling meetings and personal appointments.

• Typed memos.

• Delivered and received confidential mail.

• Answered phone lines; faxed confidential correspondence.

Additional information and/or references available upon request.

Contact this candidate