Customer Service

Pominae Moutry

***** ****** ******* ****, ******, Tx

414-***-****

***************@*****.***

CUSTOMER SERVICE REP / 4 YEARS’ EXPERIENCE IN CUSTOMER SERVICE

Polished, professional customer service rep offering:

• 4 years of experience providing customer support in busy call center environment and

hospitality industry.

• An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

• Ability to resolve customer problems and fulfill customer needs.

EXPERIENCE

Customer Service Representative

04/10 to 07/10 All About You Beauty Salon

• Shampooed and braided hair

• Manicures, pedicures, and acrylic

• Filled in to help out with other coworkers

• Made customers feel good about themselves and brighten up their day

Handle customer requests, perform manicures, pedicures, shampoo and style hair, braid hair,

answered incoming phone calls, clean and maintain shop and any other duties as necessary.

Childcare Worker

02/09 to 09/09 Dream land Daycare

Worked one-on-one with children of all ages

•

• Helped children learn colors, numbers, shapes, alphabet, etc.

• Accompany children on field trips and outings

• Provide a nurturing and safe environment for children

Potawatomi Bingo and Casino Milwaukee, WI

Bingo Admissions Clerk 12/07 to 07/08

• Sold bingo paper/ bingo machines

• Restocked machine cases and bingo paper

• Counted, recorded, and deposited large amounts of money

• Resolved customer issues

• Assisted team members as needed

Potawatomi Bingo and Casino Milwaukee, WI

Beverage Attendant 02/07 to 06/07

Recorded customer’s orders and served drinks on the casino floor.

•

Restocked supplies as needed and made sure things were ready for next shift.

•

• Made sure customer’s request were fulfilled.

• Ensure customers were comfortable while playing casino games.

JC Penney Warehouse Milwaukee, WI

Ink Tagger 07/06 to 02/07

Separated clothing

•

• Prepared and inventoried new shipments

• Sealed boxes and prepared them for shipping

• Ensured proper labeling was on packaging

• Knowledgeable in postage machines for shipments

Skills and Education

• Types 33 wpm

• Able to resolve crisis situations

• Worked in high stressed environment

• Graduate of St. Joan Antida High School 6/05

• Milwaukee Job Center Central Milwaukee, WI Call Center/Customer Service Certificate

08/10 to 09/10

• Earned certificate in child care and development

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