Service Customer

Nithin S Thomas

**** ******* ****

Philadelphia

PA-19115

Email: **************@*****.***

Mob: +1-215-***-****

CAREER OBJECTIVE:

To pursue long-term career in a professional organization enabling company

objectives of growth,

Customer satisfaction, service industry and also gain valuable experience

by taking up challenging tasks in a competitive business environment.

Work Experience:

> Current Employer: Infinite Solutions

> Designation: Sr.Technical Service Associate

> Period : Jan-2014 to Oct 2014

Previous Employers:

> Previous Employer: FirstSource Solutions Ltd.

> Designation: Sr.Technical Service Associate

> Period : July-2011 to November 2013

> Previous Employer: LESCONCIERGES PVT LTD. Bangalore.

> Designation: CCA (Customer Care Associate)

> Period: June - 2009 to June 2011.

> Previous Employer: AEGIS PVT LTD. Bangalore.

> Designation: CCA (Customer Care Associate)

> Period : August 2007 to May 2008

Education Qualification:

. GDCA

. DCA

. S.S.L.C.

Computer Skills:

Knowledge of operating systems, M S Office, C, C++, COBOL, VB,

JAVA2, Oracle

Personal Attributes, Skills and Strength:

> Good at decision-making and problem solving.

> Organized, Pleasant and Polite approach.

> Strongly believe in adapting and improvising.

> Hard working nature and self confidence.

> Ability to grasp new ideas and techniques.

> Good Communication and Team Player.

> Handling calls related to general enquires and billing issues.

> Filtering issues to the respective departments.

> Handling customer escalation and providing resolutions by floor walking

for the entire team.

> Focus on bottom line performers by ensuring proper action plans and

support to ensure productivity.

Personal Details:

Name : Nithin S Thomas

Father's Name : Shaji P Thomas

Date of Birth : 25-Mar-1987

Gender : Male

Languages Known : English, Hindi, Malayalam, Kannada and Tamil

Marital Status : Single

Nationality : Indian

Hobbies : Music, Football & Browsing.

DECLARATION

I do hereby certify that the above particulars are true and correct to the

best of my knowledge. I also assure that I will be totally committed to

achieving the objectives of the organization and will perform my entrusted

duties to the fullest satisfaction of my employer.

Nithin S Thomas

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