Customer Service Manager
Resume:
KELLY GREENE
**********@*****.***
www.linkedin.com/in/kelgreene7/
OBJECTIVE
Professional retail employee seeking a position as a Buyer by bringing over 10 years experience in retail
management, customer service, budgeting, supply chain, and Microsoft Excel knowledge to a growing
and fast paced position to further the mission of United Staffing.
PROFESSIONAL SKILLS
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Inventory Analyst Advanced Excel Usage Inventory Management
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Customer Service Ability to Prioritize Work Sales Knowledge
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Verbal Communication Purchasing Experience Microsoft Office
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Team Building Budgets Organizational Skills
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Profit & Loss Statements Retail Management Able to Multitask
PROFESSIONAL HISTORY
Demand Planning Analyst
Best Buy Richfield, MN 1/2013-8/2014
● Helped lead supply chain initiative to bring in a new company branded line into the cell phone case
assortment in all locations
● Manage inventory positions for 100+ items, 12+ vendors and a monthly budget of over $5 Million
● Successfully implemented plans for the launch of 3 different phone device cases across multiple vendors
● Met weekly with team to work on business strategies including inventory levels
● Held weekly/bi-weekly calls with all vendors to discuss inventory levels, new items, and new devices
● Used Excel Lookups and Pivot tables for inventory analysis on a daily basis
● Monitored at-risk and End Of Life process for weekly inventory levels using Excel spreadsheets
● Translated company and business strategies, in addition to leveraging best practices, to fully support
critical outcomes for the business teams
Herbalife Independent Distributor
Herbalife Plymouth, MN 8/2011-Current
● Work with clients to lose weight, gain weight, or maintain weight depending on their personal needs, and
working with Sports Nutrition
● Teach nutrition classes, wellness classes, weight loss challenges, and distributor trainings
● Work with people to learn to create and own a successful home based business
● Assist with the operation of the Buffalo Wellness Club in Buffalo, MN
Store Operations Manager/Store Manager in Training
Golf Galaxy Bloomington, MN 5/2010-11/2011
● Managed a store with annual revenue of over $10 Million
● Used Excel to help with inventory levels and to process bi-weekly payroll information
● Increased store profitability by operating at levels below company expectations, saving the company over
$10 Thousand dollars
● Hired, trained, and managed a store of 20 employees
● Lead store to one of the lowest shrink numbers (.21) in the stores existence
● Created a safety program within the store
● Planned and managed the stores yearly inventory process through planning, accurate tagging measures,
and inventory day orchestration of counting specialists and store employees, and working all inventory
reports
● Store was named one of the Nation’s Best 100 Club Fitters by Golf Digest Magazine (Feb. 2011)
Operations Store Manager
The Home Depot St. Louis Park, MN 9/2000-4/2010
● Able to meet and exceed customer and corporate expectations and service on a daily basis
● Managed three Department Managers as well as coordinate the activities of more than 100 employees
● Operated at a significant level of cost below corporate expectations thus saving the company thousands of
dollars in operating costs by using Excel to track spending
● Increased safety and shrink awareness through weekly operations and safety meetings with many
different members of store employees
● Oversee and direct the daily reporting of receiving and purchasing at a store level to manage the store’s
inventory levels thus ensuring the success of the stores annual inventory
● In 2008 lead the store to the lowest shrink number (.37) in the stores ten years of operation
● Generated an atmosphere of direct, consistent, and immediate focus on P&L, operational accountability
and accuracy through daily, weekly, and monthly reporting to the District Manager and General Store
Manager by using Excel spreadsheets
● Plan and manage the stores yearly inventory process through special inventory counting reams, accurate
tagging measures, and inventory day orchestration of dozens of inventory counting specialists
● Responsible for the pre and post inventory counting of high dollar/shrink items in the store to ensure an
accurate accounting of all the stores assets
EDUCATION
Bachelor of Science in Accounting/ Minor in Business Computer Information Systems (BCIS)
Saint Cloud State University Saint Cloud, MN
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