Customer Service Manager

DANIEL KIM

**** **** ***** **** 215-***-****

Levittown, PA 19054 *************@*****.***

SKILLS

• Currently preparing for the CompTIA A+ certification

• Experienced operating live sound equipment

o Set up of analog multi-channel mixers, powered speakers, analog to digital capture

• MS Office, Windows systems, Mac systems,

• Strong technical skills and knowledge, including:

o Researching solutions for system breaks, system set up, Photoshop, some

experience in network configuration

EDUCATION

The Pennsylvania State University - Graduated May 2008

Abington, PA

Bachelors of Science in Business

EXPERIENCE

The Pennsylvania State University, Abington, PA March 2013 - Present

Off Campus Housing Coordinator

• Manage Off Campus Housing social media outlets and other office technical needs

• Plan and execute housing and student events and trips

• Reach out to approximately 150 students a summer asking for assistance

• Provide reports with on student housing trends and events

• Communicate and meet regularly with potential and new students with their familie

• Meet with landlords and property managers to organize campus housing events

• Generate information materials about off campus housing

• Collaborate other on campus offices to address different off campus housing needs

Gemini Cleaners, Bristol, PA June 2007-May 2013

Manager/Support

• Provided technical support for PC systems including troubleshooting and resolving

• Set up new systems and networks when upgrading to new hardware

• Efficiently processed financial transactions, and organize customers’ orders

• Responsible for day to day business operations

• Created marketing materials for distribution

• Recorded and resolved complaints

Mid-Atlantic Events Magazine, Huntington, PA January 2008 - May 2008

Special Events/Marketing Intern

• Created online blog to market events

• Compiled information on utilizing social media to expand the magazine’s professional

networks

• Aided in the planning process for tradeshows and special events in the area

• Researched and presented ideas for marketing to different cultures

• Acted as event support staff and helped for events

• Presented project updates to management and company partners

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