Customer Service Manager

NAYEEMAH ISLAM

** ** **** ****** (*FL)

Astoria, NY 11102

Mobile: 347-***-****

Email: **********@*****.***

Legal Status: Permanent Resident

EDUCATION:

Certified Phlebotomist (Certified by National Healthcareer Association) June 30th, 2014

Certificate #Z8Y3Y4B9

Certified EKG Technician (Certified by National Healthcareer Association) May 5th, 2014

Certificate #Y4E2A5F5

Certified in Medical Terminology

Certified in CPR and First Aid

Bachelor of Arts in English 2010

Leading University, Sylhet Bangladesh GPA: 3.92

EXPERIENCE:

Auntie Anne’s Pretzel, Team Leader, LaGuardia Airport Feb 2011 Nov 2014

• Functioned as primary liaison to customers and ensured a consistently positive customer service

Supported the Operations Manager in efficiently conducting store operations

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Organized and delegated tasks to a team of programmers and oversee productivity

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Trained new employees and assisted in hiring process

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Ensured accurate and on time completion of all projects proving excellent capabilities within

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deadline intensive environment

Demonstrated the ability to learn new organizational processes, workflows, policies and

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procedures with minimal ramp up

Promptly and empathetically handled guest concerns and complaints

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Maintained high standards of customer service during high volume, fast paced operation

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SKILLS:

EKG certified technician. Skills of taking EKGs, analyzing reports.

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Computer Skills: Microsoft Office Suite, Excel, Outlook, Power Point, solid

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comprehension of online navigation, Windows and Mac

Excellent managerial & communication skills

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Fluent in English, Bengali, Conversant in Hindi & Urdu

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ACCOMPLISHMENTS:

• Successfully completed requirements of Cert. EKG tech

• Won “Employee of the Month” award

• Achieved 104% twice on the mystery shopping customer care service

• Achieved 98% on the customer care conducted by Market Place department, LaGuardia Airport

• Received “Qualifying certificate in Food Protection” by NYC Department of Health and Mental

Hygiene

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REFERENCE: Available Upon Request

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