Customer Service Sales

Donny Bolton

**** ********* ****, ****, ** ***** *****.******@*******.*** 803-412-

1802

Accomplishments

Twenty-four years experience in the IT industry and eleven years in the storage industry.

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Demonstrated achiever with exceptional knowledge of commercial and federal markets, business

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practices, and manufacturing.

For more than seven years, managed the networking department of a large manufacturer which

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consisted of two hundred employees who provided network coverage to the company’s then 35 global

distributors.

Developed, researched, and delivered on time BURA proposals and configurations for EMC global and

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federal divisions.

Demonstrated delivery experience for a large ASP for the designing and implementation of business

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continuance and best practices using EMC technologies.

Developed and designed datacenters for integrators that included pre-site inspection, initial installation,

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implementation, and programming/diagnostics.

Professional Experience

CURRENT POSITION: EMC Storage Architect, AE Com/URS Corporation: Ft. Mill, SC

September, 2012 - Present

Responsible for the architectural design and implementation of EMC Storage Solutions for URS

Corporation worldwide. Duties include the scoping and sizing of new and existing EMC storage solutions

(VNX, RecoverPoint, Celerra, Clariion,VMware) maintaining storage maintenance contracts, utilizing my

vast knowledge of EMC products and services and storage best practices for implementation for moving

current physical infrastructure to virtual. Work with URS management to provide design and

recommendations for existing infrastructure for operations using EMC storage solutions.

Master Solutions Consultant, Hitachi Data Systems: Charlotte, NC 2011 - 2012

Responsible for architectural development in presales for hardware and software solutions

For HDS storage. Provides product leadership and assistance in the development of HDS storage

driven solutions. Develop appropriate managerial level contacts within the customer and account teams.

Assist in preparation of proposals with sales team. Works with sales teams to give formal presentations to

customers or prospects on solution issues. Gather customer specifications for optimal customer satisfaction

and promote excellent relationships with customers.

Advisory Technical Consultant, EMC Corporation: McLean, VA

2000 – 2011

Responsibilities include working with sales to engage supporting business cases in the federal space

and to leverage contact with higher levels of management. Gathers sufficient product knowledge and

functional application of EMC products, appropriate to the customer's industry, including success stories

and quantifies the EMC effect (operational, financial, and business advantages) of the proposed solution

for the customer. Prepares and documents infrastructure solutions for the customer and assist in the

preparation of EMC's response to customer RFP’s Also will work closely with customer organizations at

the beginning of project elaboration to analyze market's business objectives. Provide presentations on

effective use of EMC solutions to major players in the market. Work to anticipate technology and/or

market trends. To develop strong relationships with the customer's business people and engage with

customer's business processes, business objectives, and applications. Also contributes to the

development and implementation of strategic plans. Focus on the future and emphasize possibilities.

Develops competitive business plans in support of EMC sales team revenue objectives and considered

to be one of the primary interfaces between corporate engineering/development and the field.

Senior Program Consultant, Premier Systems Integrators: Charlotte, NC

1996 - 2000

Responsibilities include providing pre and post sales support on HP hardware and software products that

includes pre-site inspection, initial installation, implementation, and programming/diagnostics and has

worked closely with the sales force and customer service personnel and provided regional and national

technical support to customers.

Application and Network Manager, Okuma Machine Tools: Charlotte, NC

1988 - 1996

Held key responsibility in this large international machine tools company for creating applications and

facilitate networking infrastructure for corporate as well as the distributor network and served as

interpreter and translator to the Vice President of finance in major business negotiations. Reviewed

company compliance with all program applications with policies and procedures. Initiated multiple

overseas joint ventures and served as liaison for foreign customers on business in the U.S.

Application Programmer for Business Development, Cochrane Furniture: Charlotte, NC 1987 - 1988

Responsibilities include working directly with Director of Business Development and Director of Strategic

planning of this large furniture manufacturer. Researched and wrote marketing, financial, and

manufacturing systems concerning new business acquisitions and manufacturing processes and played

key role in preparing a successful JIT (Just in Time) manufacturing programs that saved the company

millions by consolidating processes and was responsible for preparing corporate financial reports and

service contracts for the CFO.

Programming and Software Skills

Microsoft Visual Basic® 6.0, Microsoft Office XP, Microsoft Windows® Microsoft Exchange, Microsoft SQL

Server, COBOL, FORTRAN, ASSEMBLER, RPG, Mainframe JCL, Networking (IP, LAN, WAN, SAN),

EMC software(Networker, EDM, ControlCenter, StorageScope, VisualSRM, VisualSAN, Timefinder,

Mirrorview, SnapView, SanCopy, SRDF, Replication Manager, Avamar, Data Domain, Data Protection

Advisor, PowerPath), HDS software (TrueCopy, HUR, HiCommand Suite of products, Command Director,

HDLM)

Hardware Skills

HP, SUN, UNISYS, IBM, EMC (VNX, EDL, Symmetrix, Celerra, Clariion, Centera,), HDS (VSP, USP-V,

AMS, HUS, HCP, HNAS)

Education

Bachelor of Science in Computer Science – University of the Cumberland’s 1987

Associate of Science in Civil Engineering – University of the Cumberland’s 1987

EMC Proven Professional (Storage – Specialist, BURA – Specialist, Expert SAN)

EMC Platinum Player

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