Management Human Resources
Resume:
Roger Doyle
**** ******* **. #*** *********, CA *3536 * Cell 661-***-**** * *****.*****@*****.***
PROFESSIONAL SUMMARY
Dedicated Hospice Director demonstrating loyalty and effective leadership in all aspects of the job. Excel at cost
management and streamlined operations. Result oriented and proactive in conflict resolution. Proven Skill in
program development and knowledgeable in hospice regulatory compliance. CHAP Survey Experience. Master
Degree in counseling provides a unique approach to leadership that inspires and motivates personal
development and accountability. Natural tendency towards servant leadership resulting in loyal, dedicated, long
term employees and productive organizational culture. Provide management staff with respectful guidance and
professional development that has resulted in organizational loyalty, low staff turnover and welcomed
accountability.
SKILLS
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Exceptional Communication Skills Organization Skills
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Effective Leader MCR Regulations
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Budget Development/Management Contract Negotiations
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Microsoft Office Human Resources
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Staff Training/Development Crisis Management
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Conflict Resolution
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Public Speaking
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WORK HISTORY
Hospice Director, 5/2011 Current
Hoffmann Hospice (Non Profit), Palmdale, CA
Responsible for the overall direction of the day to day operations of hospice services.
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Provide leadership, strategic direction resulting in the achievement of the organizational Goals
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Successful development and management of a 5 6 million dollar annual budget
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Regulatory compliance, and monitor the effective & efficient delivery of hospice care with a goal of
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continuous quality improvement.
Oversee clinical, marketing, office and volunteer managers. Work with managers to maintain appropriate
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staffing ratios and productivity.
Ensure that Federal and State regulations are maintained achieving a reduced risk of survey deficiencies
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Remain active in the community through various memberships and community events to develop key
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relationships that produced referrals and enhanced the hospice’s standing in the community.
Active in public speaking in community and clinical settings.
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Oversee and direct the marketing team to strategically target referral sources in a highly competitive
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market which resulted in increased referrals and broadening referral base
Hospice Family Support Coordinator, 8/2009 – 5/2011
Hoffmann Hospice (Non Profit), Bakersfield, CA (Multi Site Supervisor)
Supervision of multiple Spiritual Counselors, Social Workers and the Bereavement Departments in 3
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branch locations.
Staff evaluations, joint supervisory visits, monitoring employee productivity, employee recruitment,
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corrections and disciplinary actions
Managed the department budget, compliance, and oversee the day to day operations of the department.
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Weekly travel between the 3 locations provided hands on leadership.
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New Program Development, i.e. gaining the highest level of the "We Honor Veterans" program with
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NHPCO and the Veterans Administration, Crisis Intervention Team, etc.
Authored many policies and procedures and a Grief Support Group Facilitators Guide that has been used
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extensively by this and many outside organizations.
Public Speaking. On several was a guest speaker on the subjects of End of life, hospice, and grief at Cal
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State University.
Hospice Spiritual Counselor, 2/2008 – 8/2009
Hoffmann Hospice (Non Profit), Bakersfield, CA
Interviewed and assessed new patients in addition to routine and PRN visits.
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Led grief support group sessions each week.
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Revised care plans in consultation with interdisciplinary team based on patient and family needs.
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Counseled patients and families assist in overcoming spiritual concerns, personal, social and behavioral
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issues.
Specialized in difficult and hard to manage cases.
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Led ethics committees.
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Worked with pediatric patients and their families to bring comfort and purpose during extremely difficult
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situations.
Educated families and community leaders on advance directives and Hospice philosophy.
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Executive Pastor, 10/1992 – 10/2007
BridgeBuilders Fellowship, Meridian, MS
As founder, worked with the Board of Elders to develop and maintain an annual budget, hire, develop, and
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manage staff and direct volunteers.
Primary teacher and counselor to the members. Advised in topics of relationships, Spiritual and personal
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growth, finance, leadership, and crisis management.
Worked closely with young men in mentorship and accountability programs.
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(For a two year period concurrent with my pastorate I counseled court mandated parolees for the MS
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Department of Corrections in areas of anger management, sexual abuse, societal integration, and other
areas of concern.)
Education & Associations
Master Degree: Counseling, 2002
Andersonville Theological Seminary – Camilla, GA
American Association of Christian Therapists (AACT): 2006 2007
Hospice Administrators Certificate: Hospice Administration, 2013
California Association for Health Services at Home (CAHSAH) – Sacramento, CA
Certified Bereavement Specialist: 2010
Grief Recovery Institute – Sherman Oaks, CA
National Hospice and Palliative Care Organization (NHPCO): Multiple Leadership and Clinical Conference
attendee.
CA RCFE Administrators Training: Los Angeles, 2010
Rotary International: Current member
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