Customer Service Management
Resume:
Steven Al Ebadi
(Cell) 615-***-****
Email: **********@*****.***
PROFESSIONAL PROFILE
• Multi-lingual professional versed in the management of personnel, policy, procedures and systems
• Versed in the design, implementation, and maintenance of Windows 2003, Windows 2008, Exchange 2003/2007,
Windows Small Business Server 2003, IIS all levels, SharePoint 2007, Enterprise Server and Windows computer/
tablets Active Sync
• Responsible for the design, installation, and maintenance of hardware/software components on SQL servers
CERTIFICATIONS/TRAINING/EDUCATION
• Genco ATC skill soft training in SQL, MSS, MSS2, software testing and fundamental of software testing.
• Musa al-kadhim Industrial school - High school Diploma.
• Musa al-kadhim Industrial school - Associate Degree in Electronics and Electrical engineering.
• Almlath Academy – Computer programming and Networking.
• U.S. Armed Forces – Weapons, surveillance/ intelligence and counter terrorism analysis.
• Active directory, domain setup and configuration.
• Business Analysis Management and Communication courses.
• Project Management Fundamentals course.
• Leadership Essentials courses.
AWARDS
• Certifications of Appreciation from the Iraq Parliament House of Representatives,
• U.S. Army Special Forces awards.
• Charter Communications Certifications of which cable, internet, VOIP advanced installations, trouble shooting
and problem solving.
SKILLS
• Extensive Knowledge in project management, Oracle and PL/ SQL, MSS/ MSS2, coding and development. Perl,
C++, Windows 95-8.
• Additional knowledge of Apple/ Androids OS and products.
• Excellent customer service and projects risk assessments and lifetime strategy/ sustaining.
EMPLOYMENT
Genco ATC, IT System Administrator, Nashville, TN:
2013-present
• Responsibilities: supporting the Dell second touch business with the following,
o Installing and upgrading the database server and application tools.
o Allocating system storage and planning future storage requirements for the database.
o Modifying the database structure, as necessary, from information given by application developers.
o Enrolling users and maintaining system security.
o Ensuring compliance with database vendor licenses agreements.
o Controlling and monitoring user’s access to the database.
o Monitoring and optimizing the performance of the database.
o Planning for backup and recovery of database information.
o Maintaining archived data.
o Backing up and restoring databases.
Contacting database development team for technical support.
o
Generating various reports by querying from database as needed.
o
Leading new projects and enhancements.
o
Creating work instructions for teammates on the floor.
o
Advising the business/ operation managers for risk possibility and locks in the database.
o
Creating rolls to control users access to the interfaces software's we use.
o
Specializing in Reverse logistics and warehouse management systems.
o
Charter Communications Broadband Tech III, Clarksville, TN:
2011-2013
• Responsibilities: configuring nodes/ amplifier and LE’s, Troubleshooting and installation video/ VOIP and
repairing complex residential and commercial including all necessary wiring interior and exterior with associated
equipment.
U.S Army Special Forces (contract position), Iraq:
2009-2010
• Specialties: CQB, Surveillance and Counter Surveillance/Surveillance Detection, Sniper Operations, Arabic/
Kurdish/ Farsi language skills, combative training, Anti-terrorism Risk Management processes, and Anti-terrorism
threat identification.
Private Security Detachment (PSD) Chief Of Staff, Iraq, Baghdad:
2008 – 2009
• Responsible for the personal protection for Iraqi House of Representative; supervised all security personnel and
related activities, coordinating routes and gathering intelligence to provide safe traveling and reduce threat for our
clients.
L3 Communications – Translator, Iraq:
2003 – 2008
• Provided accurate translation for US Army Special Operations; worked as culture advisor and as a member of an
interrogation team, also conducting operations throughout the country of Iraq.
Owner and Operator of my own Computer Store. Iraq, Baghdad:
1999- 2003
• Owned a computer store repairing and building computers; managed and supervised employees, processing of
payroll, inventory and all business activities related to the operation of the business.
References: References and Letters of recommendation available up on request.
Contact this candidate