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Customer Service Technician

Location:
Washington, DC
Posted:
February 26, 2015

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Resume:

Trevor F. Marshall

acohr4@r.postjobfree.com

(***) -354-6312 cell

Profile A professional, trustworthy, dependable and

talented telecommunications network cable installer

with excellent communication and verbal skills for

extraordinary customer service. Ability to follow

written and verbal instructions, work as an

individual or team player with minimal to no

supervision. Managerial and supervisory skills

and the aptitude to provide subject matter training

to assistants. Limited Microsoft Office Suite

skills but highly effective in the use of EXCEL

spreadsheets. Able to apply and pass background

checks to receive security clearances.

Experience 04/2013-10/2013 World Bank Group, Washington, D.C.

DATASOL (Contractor) WDC 20001.

Lead Technician/Contractor Representative

Performed cable installation, network upgrades, and

network trouble shooting and repair using a "

remedy ticket" system.

Attended and participated in inter-disciplinary

monthly meetings to discuss updated scope of work

to ensure timely completion of assignments.

Installation of CISCO 6500 switches for network

upgrades and PC trouble shooting.

Interfaced with bank employees in a professional

manner when receiving requests for assistance.

02/2012-06/2012 Cable Solutions, Nashville tn

Contractor

Responsible for installing, testing and terminating

Category 6 cable used in telecommunication

networks.

Responsible for installation of all equipment

needed to complete the assignment in a safe manner

including cabling and wall racks used for mounting.

Travelled extensively to other states to provide

training and technical assistance to subordinates

on other contracted sites.

Participated in on-going meetings to discuss

progress of network upgrade.

Work was performed in a hotel setting

07/2012-04/2013 TM NETWORK CABLING, W.D.C., 20011

Owner-Self Employed

Performed telecommunication services as an

independent contractor for local businesses in the

tri-state area of Washington, D.C., Maryland and

Virginia including Walmart, Sams Club, Wells Fargo

and Bank of America

TREVOR MARSHALL ( CELL240-***-****

Experience

Outsource telecom, Fairfax, VA Dec 10

- Feb 12

Cable Technician

. Installing and servicing computer cabling and devices.

. Installing pre terminated cabling, multi mode fiber CAT 5e and cat 6e, 25

pair and 50 pair feeder cables.

. Servicing fax machines and credit card machines

Wachter Network Services, Lowell, AK Apr 10 - Nov 10

Data and Voice Technician

. Installing and Terminating CAT 5E, Fiber optic cable, 25 pair and 50 pair

feeder cables

. Installing access points Nema boxes and data and voice jacks

. Troubleshooting networks and Cisco phone systems

NCI Atlanta, GA Feb 10 - Apr 10

Data and Voice Technician

. Installing and Terminating CAT 5E, Fiber optic cable, 25 pair and 50 pair

feeder cables

. Installing access points Nema boxes and data and voice jacks

. Troubleshooting networks and Cisco phone systems

Brandon Technology, Nashville, TN Aug 08 -Aug

09

Electrical Helper/Cable puller

. Installing conduit, junction boxes and device boxes

. Pulling cable such as, multi mode fiber CAT 5e and cat 6e, 25 pair, 50

pair feeder cables and Belden Cable to specified locations

. Leading crewmembers in assigned task

Surface Technology Corporation MD, NC Jun 91

- Aug 08

Custom Countertop Installer

. Responsibilities included fabricating and installing custom solid surface

countertops

. Maintained truck inventory

. Developed and maintained customer service relationships

PBW, Rockville, MD Oct 88 -

May 90

Field Service Technician

. Responsibilities included installing and servicing Savin Liquid Copiers

. Provide service to clients

. Maintain inventory and stock supplies

WANG, Arlington, VA Jun 87- Feb 88

Field Service Technician

. Provided service and installation of networking laser printers

. Provided preventive maintenance

. Developed customer service relationships

Kastle Systems, Arlington, VA May

86 - Jun 87

Field Service Technician

. Provided service and preventative maintenance for access control systems

. Stocked and maintained parts for company vehicles

. Developed customer service relationships

Education

. Comptia A+ Essentials Course and IT Course, Nashville, TN, 2009

Graduate, Electronic Technology, DeVry University, Atlanta, GA, 1985



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