Bank and Tax Accounting, Mortgage lending, Financial Analysis, etc.
Resume:
GLENN O. COATS
Vestavia Hills, AL 35216
Home Phone Number - 205-***-****
Cell Phone Number - 850-***-****
e-Mail Address: *********@***.***
EDUCATION:
****-*994
THE UNIVERSITY OF WEST FLORIDA (UWF)
COLLEGE OF BUSINESSS
Pensacola, FL
B.S.B.A. - Finance Specialization
Summer of 1994
PROFESSIONAL
LICENSES:
Series 7 (General Securities Representative Examination)
Series 66 (Uniform Combined State Law Examination)
Financial Planning Associate (FPA) Designee
Licensed Insurance Representative - Life, Health, & Variable Annuity
EXPERIENCE:
INTERNAL REVENUE SERVICE (IRS)
Birmingham, AL 09/14 - Present
TAX COMPLIANCE OFFICER (TCO)
Duties consisted of planning & conducting examinations and related
investigations of a variety of individual and/or business taxpayers;
reviewing examinations & related investigations of a variety of individual
and business taxpayers involving complex tax issues and accounting records;
advising taxpayers of their rights as defined in the examination and appeal
guidelines, the actual examinations procedures, and an explanation of
current tax reporting responsibilities and the importance and benefit of
meeting future responsibilities; researching taxpayer accounts and
determining whether penalty and interest determinations are in compliance
with statutory provisions, procedural and compliance requirements; serving
as a technical advisor to the field on penalty and interest issues;
maintaining a comprehensive knowledge and proficiency in performing complex
interest calculations using a variety of computational software;
recognizing indicators of fraudulent activity and developing appropriate
referrals; training and providing guidance to taxpayers, practitioners, and
volunteers on technical tax law and accounting policies, practices, and
principles as it relates to pertinent tax law modifications through
seminars, speeches, or workshops.
INTERNAL REVENUE SERVICE (IRS)
Raleigh, NC 02/14 - 09/14
INITIAL ACCOUNT REPRESENTATIVE (IAR)
Duties consisted of serving as the first point of contact for all customers
coming into the Field Assistance walk-in site; provided assistance by
assessing taxpayer and tax practitioners needs and directing them to the
appropriate individual; analyzed and suggested resolution to reduce
barriers impacting the effectiveness of operations and improve efficiency
of the work area; assisted taxpayers and tax practitioners with inquiries
on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an
Individual Taxpayer Identification Number (ITIN), filing requirements,
filing status, and VITA locations; examined returns, supporting documents,
and monetary receipts for completeness and discrepancies; used computer
software to produce a variety of correspondence in proper format, with
responsibility for procedural and grammatical accuracy, factual
correctness, and adequacy of treatment.
INTERNAL REVENUE SERVICE (IRS)
Atlanta, GA 08/10 - 02/14
TAX EXAMINER
Duties consisted of resolving inquiries regarding tax account issues such
as tax delinquency; adjusted taxpayer's account; provided information about
general service procedures on all types of individual and/or business
accounts; applied current and prior year tax rules, regulations, and
procedures; responded to taxpayer's inquiries regarding preparation of a
variety of tax returns, related schedules, and other information; advised
taxpayers of enforcement actions; managed sensitive case problems
designated as requiring special case handling; analyzed and resolved tax
processing problems; prepared and issued manual refunds; performed multiple
credit transfers; computed tax, penalty, and interest (including restricted
interest); secured payment of delinquent taxes and filing of delinquent
returns; recommended lien and/or levy action including supporting
information for release.
INTERNAL REVENUE SERVICE (IRS)
Atlanta, GA 10/12 - 03/13 (Detail)
e-HELP DESK ASSISTOR
Duties consisted of assisting tax professionals such as Enrolled Agents
(EAs), Reporting Agents (RAs), Electronic Return Originators (EROs),
Certified Public Accounts (CPAs), Software Developers, and Transmitters
with non-account related questions and issues concerning e-products;
supported products such as e-Services, Registration, IRS e-file
Application, Taxpayer Identification Number (TIN) Matching, Disclosure
Authorization (DA), Electronic Account Resolution (EAR), and Transcript
Delivery System (TDS); assisted tax professionals who experience technical
difficulties such as forgotten password, password reset problems,
electronic filing problems, transmission problems, and other technical
support issues while using IRS electronic products and services.
NAVY FEDERAL CREDIT UNION
Pensacola, FL 11/09 - 05/10
MORTGAGE LOAN PROCESSOR/CLOSER
Duties consisted of maintaining customer confidence by keeping mortgage
loan information confidential; prepared mortgage loan file by reviewing
loan application, clarifying or obtaining additional information; preparing
closing statements and informing borrowers by calculating principal and
interest payments as well as closing costs; forwarded information to
borrowers; obtained mortgage loan documentation by ordering credit report,
land survey, appraisal, title, and related information; confirmed mortgage
loan application information by mailing verification forms; contacted
verification sources; kept information accessible by sorting, organizing,
and filing documents; identified mortgage loan application and
documentation problems by highlighting deficiencies; notified mortgage loan
underwriter and mortgage loan supervisor; recorded mortgage loan by filing
documents and forwarding documents to borrower; completed mortgage loan by
reviewing loan provisions, collected payments and obtained signatures;
prepared for mortgage loan closings by verifying application and
documentation, obtained or required additional information and
substantiation, and coordinated closing meeting; protected loan investment
by obtaining title, flood, fire and/or hazard insurance.
NORTHWESTERN MUTUAL FINANCIAL NETWORK
Pensacola, FL 03/09 - 06/09
Insurance Agent
Duties consisted of interviewing prospective clients to obtain data about
their financial resources and needs; discovered new clients and developed
clientele and generated lists of prospective clients; explained features,
advantages, and disadvantages of various policies to promote the sale of
insurance plans; contacted underwriter and submitted forms to obtain binder
coverage; ensured that policy requirements were fulfilled and included any
necessary medical examinations and the completion of appropriate forms;
conferred with clients to obtain and provided information when claims were
made on an existing policy; attended meetings, seminars, and programs to
learn new skills and received technical assistance in developing new
accounts.
Registered Representative (Northwestern Mutual Investment Services, Inc.)
Duties consisted of contacted clients and setting up meetings; conducted in-
depth reviews of clients' financial circumstances, current provision and
future aims; analyzed information and prepared financial plans best suited
to individual clients' requirements; designed financial strategies;
provided clients with information on new and existing financial products
and services; assisted clients in making informed decisions; talked to
groups and individuals about personal finances; researched information
from various sources including providers of financial products; negotiated
with product suppliers for the best possible rates; liaised with home
office and financial service providers; liaised with other professionals
such as Certified Public Accountants, Attorneys, etc.; kept up to date with
financial products and legislation; maintained detailed records to comply
with the regulation of the Financial Services Authority (FSA); produced
financial reports; contacted clients with news of new financial products
or changes to legislation regarding their savings and investments; and
prepared and sent out annual summaries of investment details to clients.
SMITH BARNEY
Pensacola, FL 11/07 - 02/09
Financial Advisor Associate
Duties consisted of contacting clients and setting up meetings; conducted
in-depth reviews of clients' financial circumstances, current provision and
future aims; analyzed information and prepared financial plans best suited
to individual clients' requirements; designed financial strategies;
provided clients with information on new and existing financial products
and services; assisted clients to make informed decisions; talked to groups
and individuals about personal finances; researched information from
various sources including providers of financial products; negotiated with
product suppliers for the best possible rates; liaised with home office and
financial service providers; liaised with other professionals such as
Certified Public Accountants (CPAs), Attorneys, etc.; kept up to date with
financial products and legislation; maintained detailed records to comply
with the regulations of the Financial Services Authority (FSA); produced
financial reports; contacted clients with news of new financial products
or changes to legislation regarding their savings and investments; and
prepared and sent out annual summaries of investment details to clients.
FIRST GULF BANK, N.A.
Pensacola, FL 04/07 - 10/07
Mortgage Loan Originator
Duties consisted of building relationships with Builders, Realtors, CPAs,
Financial Planners, & other professional members of the community;
positioned myself as a resource in fulfilling one's dream of owning a home
and/or restructured one's debt obligations to provide flexibility in their
personal finances; generated mortgage loans from prospective borrowers,
realtors, customer inquiries, and internal referrals; stayed abreast of
real estate trends as well as the state of the market economy; managed and
processed my active loan pipeline in a seamless fashion; stayed abreast of
underwriting guidelines.
CHASE HOME FINANCE
Pensacola, FL 08/06 - 04/07
Non-Prime Account Executive
Duties consisted of building relationships with Builders, Realtors, CPAs,
Financial Planners, and other professional members of the community;
positioned myself as a resource in fulfilling one's dream of owning a home
and/or restructured one's debt obligations to provide flexibility in their
personal finances; generated mortgage loans from prospective borrowers,
realtors, customer inquiries, and internal referrals; evaluated and
reviewed my prefer-to-refer conforming lenders' turndown applications and
provided alternative lending solutions to fulfill their customers needs;
illustrated ways and alternatives to consumers with less-than-perfect
credit on how to re-establish their credit; stayed abreast of real estate
trends as well as the state of the market economy; managed and processed my
active loan pipeline in a seamless fashion; stayed abreast of underwriting
guidelines.
WELLS FARGO HOME MORTGAGE
HOME CREDIT SOLUTIONS (HCS)
Pensacola, FL 08/03 - 04/05
Tallahassee, FL 05/05 -- 08/06
Home Mortgage Consultant (HMC)
Duties consisted of building relationships with Builders, Realtors, CPAs,
Financial Planners, and other professional members of the community;
positioned myself as a resource in fulfilling one's dream of owning a home;
restructured my client's debt obligations which provided flexibility in
their personal finances; generated mortgage loans from prospective
borrowers, realtors, customer inquiries, and internal referrals; evaluated
and reviewed my prefer-to-refer conforming lenders' turndown applications
and provided alternative lending solutions to fulfill their customer needs;
illustrated ways & alternatives to consumers with less-than-perfect credit
on how to re-establish their credit; stayed abreast of real estate trends
as well as the state of the market economy; managed and processed my active
loan pipeline in a seamless fashion; stayed abreast of underwriting
guidelines.
WASHINGTON MUTUAL FINANCE
Pensacola, FL 04/02 - 07/03
Mortgage Loan Originator
Duties consisted of generating mortgage and home equity loans from
prospective borrowers, Realtors, customer inquiries, and internal
referrals; interviewed customers and educated them on various loan programs
available to them; assisted customers during the application process;
evaluated and reviewed applications for completeness and compliance with
underwriting policies; kept abreast
of local real estate trends and market viability; performed all duties in
accordance of the institution's regulatory compliance guidelines backed up
processing and underwriting staff as necessary during peak volumes; kept
abreast of underwriting changes.
WORLDNET SERVICES CORPORATION
Pensacola, FL 04/00 -- 04/02
Bank Reconciliation Accountant
Duties consisted of sorting and distributing accounts payable checks to
department staff members; handled the write-up of Major Med, Medicare
Supplement, and operating-related deposits; confirmed the posting of
deposits, wire transfers, and bank-related fees; confirmed the status of
all Dental, Major Med, & Medicare Supplement claim checks prior to checks
being voided and reissued; detected unrecorded transactions between the
companies and bank's books; located errors and recorded the necessary
corrections on the companies' books in comparison to the bank's books;
assisted in the inputting and posting of journal entries into the general
ledger.
ESCAMBIA COUNTY EMPLOYEES CREDIT UNION (ECECU)
Pensacola, FL 04/99 - 04/00
Loan Officer
Duties consisted of interviewing applicants for various loan products;
prepared, evaluated, and processed loan applications; authorized and
recommended loan approvals; cross-sold additional bank products; performed
loan closings; reviewed and updated loan files.
CONSUMER CREDIT COUNSELING SERVICES OF WEST FL, INC.
Pensacola, FL 08/96 - 03/99
Certified Credit Counselor, CCC
Duties consisted of assisting clients keep track of their basic living
expenses and existing debt obligations; assisted clients in developing
realistic repayment schedules to pay their creditors as an alternative to
filing bankruptcy; informed consumers of their consumer rights; performed
presentations on budgeting, money management, and wise use of credit to
local agencies & employers throughout the community; assisted in the
performance of pre-purchase home buying seminars to prospective home
buyers.
NORWEST FINANCIAL
Milton, FL 09/95 - 06/96
Credit Manager Trainee
Duties consisted of assisting in the processing of daily branch
transactions; conducted a variety of general office and customer services;
learned credit investigation, loan interviewing, and loan analysis
techniques as well as collection problem solving techniques.
REFERENCES:
Available upon request.
Contact this candidate