Customer Service Manager

DIETRICK E PARRISH (***) ***- ****,************@*****.***

SUMMARY

Effective case management, counseling and service coordination; excellent organizational skills,

effective verbal/written communication skills, office systems/procedures, knowledge of

Microsoft Word, gets along well with others, a team player, respects authority figures, able to

multitask workloads

EDUCATION

OTI Training for CASAC-T March 2012 to April 2013

EXPERIENCE

FJC Security Aviation Division JFK Queens, NY

Security Officer September 2014 to Present

• Maintain and provide quality Customer Service and Professionalism

• Monitor unattended vehicles on the Departure Roadway and immediately initiate tow

response

• Maintain traffic flow across moving traffic, direct drivers to load and unload roadway

• Enforce No Standing Policy, Direct Government vehicles to designated parking areas

• Report all unattended vehicles to JFK and report plates on all vehicles

• Monitor and control activity from Sterile to Unsterile areas

• Prevent and Alarm any “Wrong-way” entry and non-sterile areas

• Monitor and control orderliness of passengers and employees exiting sterile areas

• Perform Exit Door inspections/Report all emergencies to Central and PAPD

• Monitor suspicious behaviors and activity by exit doors

• Respond to Door alarms in area and respond in 3 Minutes, determine cause, secure area

• Monitor areas to ensure furniture is in its proper places

• Monitor airline stanchions, ensure extras and returned to proper gates

• Perform post-departure gate checks after each flight/Perform weekly AOA door

inspections

• Escort authorized non-badge individuals to FAA offices as requested.

• Escort brokers to CDC offices

• Assist other posts with one way exit lanes, and arrival hall request as instructed by 55

• Exit Lane Re-Entry: only authorized active JFK badges that are pouched(USCBP, FBI,

US Secret Services, PAPD, Federal Air Marshall…) to use card reader for re-entry into

the sterile areas.

• Monitor and control orderliness of passengers and employees using the exit lane

• Report unattended bags and emergencies to IAT Central and PAPD

• Execute all duties as directed by Authorities of JFK

National Recovery Institute NRI Manhattan, NY

Case Manager/ Group Facilitator September 2013 to Present

• Manage and maintain a caseload of 35 clients in an outpatient setting

• Completed Awards data bases for HRA

• Assisted clients with obtaining their stated goals as indicated by their Individual Service Plans

• Completed Comprehensive Psychosocial Evaluations of all clients on case load

• Manage SSI subsidies, Medicaid benefits, and other entitlements

DIETRICK E PARRISH (347) 671- 9064,************@*****.***

• Assisted client with obtaining services for MMTP, housing applications etc.

• Conducted 2-4 groups daily as needed on various subjects for clients in treatment

• Conduct counseling on personal issues with client to assist them with remaining abstinent

Phoenix House Community Residence Brooklyn, NY

Intern April 2013 to September 2013

• Distributing Metro cards

• Dispensing medications to clients

• House check of residence

• Assisting staff on duty with various tasks

• Intake and orientation of the residents upon entry

Promoting Specialized Care and Health (PSCH) Queens, NY

Case Manager October 2011 to August 2012

• Managed and maintain the apartments in the young Adult Supported Housing with a caseload of 7

clients ages 18 to 23, 5 Units. Apartment Visits were conducted on a daily visit.

• Manages SSI subsidies, Medicaid benefits, and other entitlements

• Interview individuals for appropriate jobs and educational skills

• Completed ISPs, Discharge Planning. Mental Health Assessments for services

• Working and assisting clients through the New York Criminal Justice System

Transitional Services of New York Inc. Queens, NY

Case Manager October 2009 to October 2011

• Facilitated groups to meet a variety of clinical based needs

• Supportive Counseling and Treatment Plan development

• Interviewed individuals for appropriate jobs and educational skills.

• Managed SSI subsidies, Medicaid benefits, and other entitlements

• Outreach Services to clients as needed and completed Discharge Planning

Catholic Charities Queens, NY

Rehabilitation Aide September 2008-August

20019

• Provided individual and group counseling to clients in the apartment to an average

caseload of 12-15 clients

• Developed and implemented service plans and coordinates service provisions

• Completed mandated contacts, home visits and outreach in a timely manner

• Secured and maintained client entitlements (TANF, SSD, SSI, Medicaid, NYCHA, MTA,

Section 8, and HRA Housing) Develop and implement consumer USR’s on a semi-annual

basis

New York Foundling Queens, NY

Case Planner August 2006-September

2008

• Completed mandated contacts, home visits and outreach in a timely manner

• Provided individual, family and/or group counseling and parenting to an average caseload

of 15 families. Developed and implemented service plans and coordinates service

provision

• Completed mandated contacts, home visits and outreach in a timely manner

• Participated in staff meetings, trainings and individual supervision/case reviews

• Monitored and addressed school performance and medical well-being of all children and

collect necessary records

DIETRICK E PARRISH (347) 671- 9064,************@*****.***

Life Spire, Inc. Brooklyn, NY

Medicaid Service Coordinator August 2005-August 2006

• Case Managed 28 Consumers and family members.

• Developed and implemented consumer ISP’s on semi-annual basis.

• Maintained case records and interagency correspondence

• Court representative for consumers when needed

• Liaison with counselors and helping clients monthly to arrive at their goals and objectives

semi-annually. Conducted home visits, and/or face to face visits with clients

Metropolitan College of New York Manhattan, NY

Office Assistant and Mentor September 2002-June 2005

• Secretarial duties and functions .Organized student time-sheets for student services

• Assisted students with admissions process

• Maintained office library along with creating student identification cards.

• Mentored new students on writing. Orientated students on classroom protocol and

environment

DIETRICK E PARRISH (347) 671- 9064,************@*****.***

Dear: Sir / Madam

I have experience that may well support an office, department, or a team environment. Please review my

skills and qualifications for the Security Guard /or other related positions. I have little experience due to

changing my career choice. I am hard working, considerate, a people person and able to mediate and

work in various surroundings.

I submit my resume for your review, in the hope that you or your department head may require abilities

such as mine. Should your schedule permit, I would welcome the opportunity for a personal interview

regarding the preferred position, or perhaps, other contractual business offerings within your work force.

In advance, thank you for your time and consideration, and I look forward to meeting with you soon.

Best regards,

Dietrick E. Parrish

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