Senior Technical Support Executive
Resume:
RESUME
Anupam Roy
Permanent & Permanent Address
Noapara (Aikotan)
P.O. - Sonarpur,
P.S. - Sonarpur,
Kolkata - 700150
West Bengal
Mob: 098**-******
E-mail: **********@*****.***
CAREER OBJECTIVES
To obtain a challenging position in a progressive organization with an
opportunity for advancement and being able to apply my professional
skills to achieve larger goals.
ACADEMIC QUALIFICATION
. Passed Madhyamik Exam. from WBBSE in the year 2001
. Passed Higher Secondary Exam. from WBCHSE in the year 2003
. Passed B.SC from Calcutta University in the year 2006
. Diploma D.C.H.M. of Computer hardware & network 2006
TECHNICAL QUALIFICATION
. Over 7 years (Seven) experience in Laptop, Desktop, Think
client and Workstation Servicing
EXTRA CURRICULAR ACTIVITIES
. Played for school and college team
. Participated in various campus organized by DELL
. Participated in various campus organized by HP (HEWLETT PACKARD)
JOB RESPONSIBILITIES
. Laptop (problems diagnostics & troubleshooting with any hardware parts
changes).
. Assembled/Branded Desktop (problems diagnostics & troubleshooting with
any part changes).
. Workstation (problems diagnostics & troubleshooting with any part
changes).
. Sever (OS installation, Ram, Hard disk up-gradation, AD & user create
with domain joining with policy).
. Admin Console Configure & troubleshoot (Quick Heal, Trend Micro,
Kaspersky, ESET)
. Tally Server, client & migrations configure.
. Network Printer, storage, NAS Configure & Sharing.
. Remote support on Phone or through tool.
. Any types of modem & router configure.
. Mouse (Click issue/ Damage ps2 or usb ware change).
. UPS (no power/error beep sound/ backup issue/ charging issue).
. LCD/LED repair (No power/No display).
. HDD recovery & bad sector/cluster repair.
. RJ 45/11 & I/O plat crimping.
. O/S knows Windows 98, xp, 7, 8, 8.1, Server 2003, 2008 & MAC.
. Knowledge of mail service Exchange Mailbox, Office Outlook, Microsoft
Outlook Express (Configure, mail & address backup, mail recovers).
. In house & outside field customer support.
WORKING EXPERIENCE
Over 7 years (Seven) experience as a Sr.Service Engineer
. Vision Comtech : Approx. 53(Fifty three) months experience on
repairing & maintenance.
Working Area : Kolkata
. Oasys Infocom : Approx. 37(Thirty Seven) months experience on
repairing & maintenance.
Working Area : Kolkata
CREDITS
. Strong communication, interpersonal, free mind
. Open to change.
. Believe in team work.
PERSONAL INFORMATION
. Father's Name : Mr. Nikhilesh Roy
. Gender : Male
. Marital Status : Married
. Date of Birth : 10th November 1983
. Nationality : Indian
. Hobbies : Stamp collection, Listening
music, Watching football, Reading
books.
DATE:
PLACE:
(ANUPAM ROY)
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