Manager Support

ER I C A LANG L EY

*** *. ****** *** *** C lawson, M I 48017 Cell: 949-***-**** *********@*****.***

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SYST E MS A D M I N I S T RA T O R

Proven Success in Troubleshooting, Helpdesk Support and Strategic IT Solutions

Accomplished systems support specialist w ith 18 years of experience in supporting MAC and PC

client workstations. I have over 10 years of experience in supporting server infrastructure with

Active Directory account management. Four years’ experience managing support staff and

administer phone systems, SPAM appliances, fi rewall appliances, network infrastructure and

effectively planning, installing, configure and optimizing the IT infrastructure to consistently

achieve high availability and performance.

H I G H L I G H TS OF I T

S K I L LS

LAN/WAN/NOC Technical Support Database Design &

Systems I nstallation,

A dministration M anagement

Project Management NOS Patches &

Configuration &

Workflow Planning U pgrading U pdates

Productivity Security Solutions T raining &

I mprovement M entoring

ED UCAT ION &

T RA I N I NG

Associates of Arts in Management, 2002

Davenport University Warren, M I

B achelors of Science in Computer Programming, 2007

Baker College F lint, M I

C isco Certified Network Associate (CCNA), I n Progress

PROFESSIONAL

E XPER I ENCE

PC SUPPORT SPECIAL IST I nacomp-Oakland L athrup Village, M I,

1996-1999

ER I C A LANG L EY

300 N. Crooks Apt 303 C lawson, M I 48017 Cell: 949-***-**** *********@*****.***

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PC SUPPORT SPECIAL IST Doner Advertising Southfield, M I, 1999-

2003

PC SUPPORT SPECIAL IST Sun Communities Southfield, M I, 2003-

2004

PC SUPPORT SPECIAL IST I I Doner Advertising Newport Beach, CA,

2004-2006

JR. SYSTEMS ADM I N ISTRATOR T he Abbey Company Long Beach, CA,

2006-2008

PC SUPPORT SPECIAL IST I I Doner Advertising Newport Beach, CA,

2008-2010

I T MANAGER T he Garage/Team Mazda I rvin, CA, 2010-2011

TECH ICAL SUPPORT MANAGER/NETWORK I N FRASTRUCUTER

A DM I N Doner Advertising Southfield, M I, 2011-present

PROFESSIONAL EXPER I E NCE

(Continued)

Manage an onsite five person staff and work closely with one on-site technical support member at a

remote office and the company’s outsourced level one helpdesk support by keeping in constant

contact with all individuals and making sure all fist level support given meets the companies polices

and procedures. I administer the company’s, SPAM fil ter system, wireless network system, Hosted

PBX system, fi rewall system for three offices and the core network infrastructure appliances that

a re a mix of Extreme Networks and Cisco equipment.

Key Contributions:

ER I C A LANG L EY

300 N. Crooks Apt 303 C lawson, M I 48017 Cell: 949-***-**** *********@*****.***

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Di rected the implementation of companywide phone system from an on premise

Avaya to XO Hosted PBX system. Providing a rollout to a 10 person remote office to the

company’s main office of 600 employees.

Researched, tested, directed and Led SPAM filter to Bar racuda V400 system.

Configuring unit to work with cur rent system, and manage SPAM filter settings.

Researched, tested, configured and installed companies firewall system from

C heckpoint firewall to Dell’s SonicWALL NSA 4600 fi rewall.

M igrated two office to new locations. Making sure client systems, servers, network

a nd phone systems were up and working at the new location.

Di rected and configured Cisco Nexus 6001 core switches and 2960X with vendor

support for main data center. Configured and tested Cisco 2960X to replace Ext reme

N etwork switches.

Researched, tested and configured company’s new Wi-Fi system with Aerohive

networks. Managing wi reless network security and performance.

Contact this candidate