Customer Service Sales

***** *. ******** *** ● Houston, TX ***** ● 832-***-**** ● *************@*****.***

Diana Norris

Core Qualifications

• Experienced in Microsoft Word, and Excel

• Writing and communication skills

• Desire to help teammates and customers

• Proven drive for success and accomplishing deadlines

• positive leadership skills

• Customer service excellence

• Consistently punctual and willing to help

• Capable of quick decision making and works well under pressure

• Comfortable working with multiple programs at a time

• Fluent in English and Spanish

Professional E xperience

June, 2014 - Present

Sonic Automotive, Porsche Audi west

H ouston, TX

Warranty Administration Clerk

• Make sure all warranties are properly filled out and signed by client.

• Process claims to manufacturers.

• Code warranty and process checks to manufacturers

• Ensure all documentation is complete per vendor requirements.

• Follow up on payment of outstanding claims.

• Handle all warranty cancellations

september, 2012 June 2014

Sonic Automotive, Porsche Audi west

H ouston, TX

Internet sales agent (BDC)

• Conduct daily outbound calls aggressively, to set an appointment with costumer

• Respond to internet inquiries with courtesy, accuracy and professionalism.

• Promptly and accurately enter all customer inquiry data into the CRM.

• Generate sales appointments.

• Conduct phone surveys to assess customer preferences and quality of experience.

• Effectively utilize lead management tools.

• Compile all necessary reports, forms and other documentation on a timely basis.

• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be

honest in all aspects of dealing with customer

• Meet Monthly sales Goals

May, 2007 September 2012

Buffalo Wild Wings, Schapps Ent.

Houston, TX

Server, Corporate Trainer, Manager

• Personally assess customer relations and critical situations to guarantee satisfaction and

loyalty.

• Responsible for the success of new team members, including managers.

• Implement new strategies to increase customer experience.

• Maintain several aspects of business including cost, product, profit and loss, staff growth

and

• Customer and vendor relations.

• Recruit new team members from web portal and initiate interview process.

• Work with a team of managers to oversee and maintain all areas and aspects of

business.

• Manage and motivate staff with a positive attitude to ensure boosts in sales and

profit.

• Estimate the nature of critical situations and make quick decisions in a high volume

Atmosphere.

• Make effective use of ability to perform demanding tasks physically and mentally.

• Accountable for updating weekly sales and labor spreadsheets.

• Continual persistence of accomplishing goals, both personally and professionally.

• Education

• Taylor High School, Houston, TX

• High School Diploma

• AP History and Chemistry, Dance Team Officer, Navy ROTC Platoon

• Leader

References

References; available upon request.

Contact this candidate