Customer Service Manager

Gabriel Pack

Summary

Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. I bring have a strong presentation, analytical and problem solving skills.

Highlights

Team building Organizational design Leadership mentoring

5474 Oakley Industrial Blvd, Fairburn Ga 30213 Cell: 318-***-**** - *********@*****.***

Store opening and closing procedures MS Office proficient Outstanding communication skills Conflict resolution skills

Accomplishments

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding. Reporting

Prepared complex financial statements, and interim/annual reports for retail and service businesses. Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Experience

Assisted Line Attendant Boomer's - Bossier City, LA Assisted co-workers.Apportioned and served food to facility residents, employees, or patrons.Cleaned and maintained the beverage area, display cases, equipment, and order transaction areaManaged kitchen operations for high grossing, fast-paced fair concession kitchen.Kept drink stations clean and ready for service

Sales Associate August 2015 to February 2015 Red Wings - Bossier City, La Reviewed and approved billing invoices and expense reports.Maintained account plans for over 30 top client accounts. Exchanged returned merchandise for customers quickly and efficiently.Informed customers about sales and promotions in a friendly and engaging manner.

Store Manager January 2011 to August 2014 1 Jewelry Galore - Bossier City, LA Delivered excellent customer service by greeting and assisting each customer.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand.

Assistant Manager May 2007 to April 2009

It's Fashion - Bossier City, LA Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Worked closely with the district manager to formulate and build the store brand.Addressed and corrected sales staff communication issues in a tactful and effective manner.

Education

BBA : Business, 2016 Everest Collage - Orlando, FL Dean List Academic Achievement Award 3.5 GPA

Associate of Science : Massage Therapist, 2008 Blue Cliff Collage - Shreveport, LA 4.0 GPA

High School Diploma : 2007 C.E. Byrd High - Shreveport, LA

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