Sales Service

Adele N. Tennyson

New Orleans, LA

918-***-**** *************@***.***

Education:

Master of Organizational Management, University of Phoenix, Tulsa, OK

Bachelors of Business Administration, Loyola University, New Orleans, LA

Summary of Qualifications:

Goal Driven and energetic forward thinker with over 10 years experience in strategic sales management and

productivity. Strong leadership skills with ability to manage a sales team while also initiating sales operations,

generating growth and accruing significant revenue for large communications provider. Highly capable of creating

plans to greatly improve customer satisfaction and maintain client base.

Demonstrated Achievements

• •

Strategic Planning and Proposal Review Corporate Reorganization and Reconstructing

• •

Sales Engineering Partnership & Strategic Alliance Formation

• •

Project Management Contract Negotiations

• •

Leadership and Team Management Relationship Management

• •

Productivity, Efficiency & Performance Technology Migration

Improvements

Professional Experience

EXCELL, LLC

New Orleans, LA

April 2009 – Present – Instructor

• Co – Designed a program called Reading Is FUNdamental for ages six through eight. Instruct students on

Phonics, Sentence construction, Reading comprehension, and Spelling.

• Implemented an adult literacy program for 16 – 21 year olds to complete the La. GED requirements.

• Also assisted adult students with Job application process; Interviewing skills and Dress For Success.

Nielsen Television and Research

New Orleans, LA

August 2013 – July 2014 - Outside Sales Representative

• Cold called on pre-selected households to participate in television research and measurement programs.

• Met and exceeded weekly and monthly goals and objective requirements.

• Developed and maintained an awareness of market behavior and competitive bends and responded

accordingly.

• Adhere to household confidentiality requirements at all times.

• Responded appropriately to any and all customer issues.

• Met all guidelines including service levels and productivity.

Level 3 / VYVX

Tulsa, OK

May 1998 – Oct 2008 - Senior Director of Service Delivery

• Executed all aspects of strategic and tactical Operations/Client Services functions for Broadcast and

Advertising product lines, including Inside Sales, Sales Engineering and Provisioning.

• Grew the product platforms to 150 full time team members, providing 24x7 operations and service delivery in

Tulsa, New York, Chicago, Memphis and Burbank.

• Service Delivery and Operations teams achieved 98% World Class Customer Satisfaction as measured by an

independent consultant.

• Implemented Six Sigma program for performance management. Utilized Six Sigma to manage staffing levels,

track volume (daily/weekly/monthly); to schedule and plan major events and to display cost savings.

• Performed as Operations and Service Delivery Executive to advocate for customer and product solutions.

• Managed all touch points aspects of pre/post service delivery and sales opportunities.

• Restructured teams to support key products lines including: News, Sports, Advertising and Internet video

distributions services.

• Consolidated and transitioned teams among locations, managed workforce reductions and relocation to

achieve cost savings while maintaining service levels.

• Integrated functions from multiple locations and combined into "universal" service teams, achieving $2M in

cost savings.

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