Customer Service Management

Kamal Malla

Fuels Administrator at Taylors International Services Inc. Sather Air Base, Baghdad, Iraq

*****.*********@*****.***

Summary

A professional Logistical/Fuels Aviation Coordinator. Extensive knowledge of leading, managing and

administering groups of people in various disciplines. Experienced in initiating, planning and implementing

logistic programs. Able to lead and work within small or large teams to tight deadlines and on budget.

SPECIALTIES: Fuels, Aviation & ground, Bulk Fuel Operation, inventory management, Logistics,

Management, Personnel, Procurement, Project management, Risk assessment, safety, Staff training, Supply

Chain, Supply chain management, Technical management, Technical support, Transportation.

QUALIFICATIONS:

1. Professional study of Automotive Technician.

2. 5 years# experience in Fuel Distribution Operator and Fuel Office paper works.

3. Excellent command over English, Hindi, Arabic and Malayalam.

4. Knowledge of operating FAS and TFMD.

5. U.S. Army License for Non-Tactical and tactical Vehicles including HUMMWV,

6. Fork Lift, 2.5T&M800\900 SER 5T.Cucv3/4-1 1/4T,

7. OSHA 30 (refreshed in 2012),10 Hour General Industry Safety Training

8. Quality oriented work and pays strict attention to data

9. Taking various types of fuels from bag firms and transferring it to other vehicles.

10. Preparing 3643, 4702-R, 3644, DAR#s, 3853-1, Log stat Report and SPTP#s AHA#s

11. Knowledge in SOR, TMR Work Orders and Office Paper works.

EDUCATIONAL & PROFESSIONAL QUALIFICATION

1. Diploma in Computer Application.(Galaxy Software engineering College)

2. ITI in Mechanic Motor Vehicle.(NCVT, Kathmandu, Govt. of Nepal)

3. Higher secondary Education (H.S.E) in COMMERCE

PROFESSIONAL COMPETENCIES:

- Driven to achieve results, able to work under pressure

- Able to handle a high volume of tasks with minimal guidance or supervision

- Professional and customer service oriented,

- Have excellent time management and organization skills

- Accountability and flexibility to meet customer service requirements in an environment that

operates 24/7

Experience

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Fuels Procurement Administrator at Taylors International Services, Inc.

June 2014 - Present (7 months)

1.Managing the potential risk of Fuel shortages by maintaining multiple Fuel suppliers and access to

third-party haulers in the event of mechanical issues.

2.Set up our workers and equipment onsite to provide hands-on management and reporting of fuel usage, so

we can respond to unexpected changes immediately.

3.Collecting field workers are supported by our satellite information-gathering-and-reporting systems along

with our staff in Edmonton. We cannot predict when unexpected events will occur but we are prepared with

the processes, people, relationships, and equipment to react when they do, ensuring our customers are not left

waiting for Fuel.

4.Ensuring safety is an investment in people, equipment, relationships, and the environment.

ERS' senior management has designed its processes and selected its people and equipment to 5.Maintain

standard of ZERO tolerance for spills. Drivers and operators have the training and equipment to ensure no

product hits the ground.

6.Monitoring spills that may occur are taken very seriously. Clean up is required to be done immediately and

properly with a full report, investigation, and a reflection on the accident taking place. Shield Specialized

Emergency Services Inc. is our spill responder and we have a well-documented emergency response plan

should an unforeseen event take place.

7.Monitoring on all our trucks.

8.Smart Truck technology for measuring fuel weights and metering.

9.Card lock remote billing system with satellite fuel level reporting to our centralized administration.

10.Scully Scul-Lock® couplers, single step locking mechanisms lock immediately when closed.

11.Price is based on daily rack price.

12.Plus a flat fee per liter to transport, store, and dispense.

13.Plus overhead and labour.

Logistics/Fuels Coordinator at PAE Inc. (Pacific Architects and Engineers)

March 2014 - June 2014 (4 months)

- Management and maintenance supply chain perspectives of existing accounts on a daily basis.

- Management and development of suppliers in transportation.

- Dealing and negotiation for pricing for services rendered.

- Executing service standards set out by clients requirements.

- Dealing with customers on a daily basis to negotiate freight rates.

- Maintain systems’ integrity.

- Ensuring services purchased are rendered.

- Using equipment tracking updates to process data to provide to existing customers.

- Working with the Fuel Logistics operations team to solve existing and new problems.

- Status information updates.

1 recommendation available upon request

Aviation Fuels Distributors Operator at DynCorp International

October 2010 - March 2014 (3 years 6 months)

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• Conducted hot and cold refueling operations to U.S. military helicopters (Cobra, Kiowa, Huey, Blackhawk,

and Apache, UH47, AH-1, V-22, CH-53, K-Max,C-5, C130, C-17). Civilians, AN

32,AN12,DHC-6,DHC-8,MI-8,UH-1,

• Performs type C tests IAW with Military Standard 3004 B and ASTM test methods (API Gravity, Aqua-glo,

Millipore and Water and Sediment).

• Measures each tank by tape or stick in 1/8 inch increments and applies strapping chart to obtain

barrels/gallons.

• Operated equipment associated with petroleum and water distribution system and multi-product pipeline

system. (FARE/FAARP) to include HEMMT, 350 GPM pumps, 350 filter separators

• Responsible for the gauging and maintaining of 6 skid mount tanks.

• Operated heavy equipment to conduct clean-up operations quickly and safely.

• Conducted quality inspection by sampling each load using fuel test equipment. Strip tanks for sediment and

water content. Maintained and updates quality control/assurance on the fuel farm.

• Transfers data from DA Form 3643 to make fuel report on DA Forms 3644 and 4702-R.

• Analyzed and maintained daily fuel accountability.

• Performed inspections on fuel samples and checked for API gravity and temperature.

• Attended and gave briefings on the safety topics before the start of each shift outlining what needs to be

done for the day/night.

• Ensures (HAZMAT) handling, storage, and disposition procedures are followed.

• Trained junior enlisted Fuel Operator in all Fuel Distribution System-related tasks.

• Conducted equipment inspections and made repairs or replaced where needed.

• Performed daily preventative maintenance on tactical bags, various pumps, military vehicles, hoses,

pipelines and refueling equipment.

• Operated numerous hand tools and powers tools in the course of daily operations.

• Conducted spill cleanups when/where needed to U.S. Army/Host nation requirements

2 recommendations available upon request

Fuel Distribution System Operator at KBR, Inc.

December 2007 - October 2010 (2 years 11 months)

• Performs type C tests IAW with Military Standard 3004 B and ASTM test methods (API Gravity, Water and

Sediment).

• Measures each tank by tape or stick in 1/8 inch increments and applies strapping chart to obtain

barrels/gallons.

• Conducted quality inspection by sampling each load using fuel test equipment. Strip tanks for sediment and

water content. Maintained and updates quality control/assurance on the fuel farm.

• Effectively supervised 10-14 Eastern personnel in the daily fueling operation of Camp khandhar, AF and the

issue of over 5,000 to 20,000 gallons a day.

• Responsible for the gauging and maintaining of 6 skid mount tanks.

• Transfers data from DA Form 3643 to make fuel report on DA Forms 3644 and 4702-R.

. Performed inspections on fuel samples and checked for API gravity and temperature. Attended and giving

briefings on the safety topics before the start of each shift outlining what needs to be done for the day/night.

• Knowledge in all current SOPS for receiving, issuing, storage, inspection, testing IAW FM 10-67-1, DODM

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4140.25, MIL-STD-3004B, and other references.

1. Conducting PMCS of 350gpm pumps, SKIDS, Fuel trucks, hoses, Nozzles and

Circulating fuel on hose lines assigned to the section.

2. Uploading and downloading of jp8 fuel from one truck in to another truck in the

Navistar camping areas and bulk fuel bag farm.

3. Select and submit fuel samples for API Test and mile-pore test in daily basis.

4.Also perform the fuel gauging and other accounting duties.

5. Monthly check of PPES, grounding and bounding etc.

6. Doing the relevant paper works for all operations and conducting periodical check for fuel levels in all

types of bags and skids.

7. Issuance of Fuel (Mogas, JP-8 and Diesel) to Tactical and Non-Tactical Vehicles.

8. Transferring of Fuel from Tanker to Tanker and Tanker to Port-A-Filler.

9.Maintain Proper Handling of HAZMAT Area.

10.Proper Handling of Customers Preparation of Gauge sheets (DA- Form 3643 and 3644).

Fuel operator (Royal Nepalese Army) at Nepal Airlines Corporation

February 2005 - January 2007 (2 years)

Working as a Fuel handler in International Airport station in Nepal(KTM) for 2 years behalf of Royal

Nepalese Army, Monitors and maintains a, Diesel, and MO-gas Fuels in the tanks of a Petrol pump.

Performs usage calculations, Initiates orders, and required Fuel amounts for tank filling. Performs routine

Logistical functions including preparation of receiving or shipping documents. Inspects samples of fuels, and

checks gravity and flash point. Gauges tanks for water, temperature, and Fuel levels. Performs preventive

maintenance and repairs on fuel terminal systems.With Aviation Safety Procedures, working 24/7 in

Professional Aviation Line Service .

Honors and Awards

Certificate of Appreciation

Mr. Mo Young - Project Manager, LOGCAP IV

September 2013

In recognition of your exceptional services and support to DynCorp International, the United States Military,

and Coalition Forces throughout Afghanistan.

Mission during the period 2/12/2010 to 10/10/2013.

Volunteer Experience

Logistics/Fuels Coordinator at PAE

March 2014 - Present (10 months)

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Responsible for Fuels Logistics,Transportation and Management with Bliss Project at SAT Air Base (BDSC)

Baghdad Iraq.

Courses

Associate of Arts (A.A.), Education and Teaching

Balkumari college

Education

Bachelor of Education (B.Ed.), Education

Balkumari College

Education Pedagogy

Projects

LOGCAP-IV AFGHANISTAN

September 2010 to Present

Members:Kamal Malla, Anthony Haynes, JAMES B. WILSON, Paul Cain, Brian MacMillan, Santano

Fernandes, Adnan Kravic, an

It's a Marine base, So strict rules are here, still we serving the Marines, Army and Navy with full satisfaction

with our co-workers and enjoying working with troops. It's memorable for ever and still enjoying it.

KBR UK, Kandahar

December 2007 to October 2010

Members:Kamal Malla, shree krishna Andy christ

It's NATO base working with world wide Military Force,gaining knowlage for MilitaryLogistics,Petroleum,Aviation,Transportation,Fuel,Management,

Military Aviation and Bulk Fuels.

PAE Government Services

March 2014 to Present

Members:Kamal Malla, Hiva Rasoul, Thess Marcelo, Lorraine Territo

PAE Government Services Awarded Baghdad Life Support Services (BLISS) Contract

This contract provides life support services for the Department of State (DOS) Embassy and Consulates staff

and other U.S. agencies personnel located in the country of Iraq.

Life support services include:

Food procurement, preparation and serving

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Fuel procurement and delivery

Postal support services

Solid waste management

Property Scrap, destruction and disposals

Recreation support services

Airfield and structural fire protection

Warehouse operations support

Airfield management and operations support

Transportation services

RSO supplemental staffing support for vetting, badging and security systems maintenance and program

management

The DOS intends to issue task orders for the following DOS sites:

Embassy Compound in Baghdad including Olympia and Embassy Heliport;

Baghdad Diplomatic Support Center,and Basrah

Languages

English

Hindi,Neapli

Certifications

U.S Goverment Motor Vechile Operation's Certification

United States Marine Corps License MWSS 501-12AFG August 2012 to August 2013

U.S Goverment MT Traning Certification

US Army License 104TH TC Shindand Air Base License Number:50346-101 December 2010 to December

2011

AIRFIELD DRIVING PERMIT

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AIRFIELD MANAGER, MILTON REED DYNCORP INTL LOGCAP-IV License FULL CMA ACCESS

DI-89 September 2011 to July 2014

Fire Warden Training & Fire Extinguisher

DynCorp International March 2010

Forward Airfield Refueling Point (FARP) Training

DynCorp International January 2012

Class III Bulk Fuel Storage and Distribution Training

DynCorp International License Mr. Robert.J (Regional Water/Fuels Manager) March 2010

Class III Retail Operations Training

DynCorp International License Mr. Robert.J(Regional Water/Fuels Manager) April 2012

Forklift Licence Up to 10K, 30K

DynCorp International May 2010

Rough Terrain Container Handler (RTCH) 50K

DynCorp International August 2010

Diploma In Software application.

Vivid Soft Nepal License CTVT_78654 April 2003

Test Scores

Fuels Traning

November 2010 Score:A+

Traning Taken by Fuels Robert jonson Fuel /Water Manager at Dyncorp Intl Afghanistan.

ServSafe

October 2014 Score:100%

Achieve ServSafe Certification for Food Service warehousing Procurement Careers.

Skills & Expertise

Military Aviation

Logistics

DoD

Logistics Management

Transportation

Certification on Fuel Lab-Tec,OSHA 10 hour

class,Forklift Operators License CDL

Dyncorp intl. CDL Driving Licence, Hazmat

endorsements. class A Driving licence

Distinguished student at the Petroleum, Oil, and

Lubricants Traning.

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Bulk class III fuel and FARP Operator for Four

YearsT Dyncorp Intl. LOgcap iv .

Knowledge in all current SOPS for receiving,

issuing, storage, inspection

Military Logistics

Microsoft Office

CDL Class A

Jet Fuel

Aviation

Civil Aviation

Flight Safety

Fuel Management

Fuel Systems

Firefighting

Fire Safety

Fuel

Petroleum

Preventive Maintenance

Pumps

Hazardous Materials Management

First Aid

Supervisory Skills

Safety Management Systems

Field Inspection

Gas

Military Operations

Emergency Management

Military

Training

Shipping

Command

Military Experience

Pipelines

Army

Maintenance & Repair

Inspection

Hazardous Materials

Maintenance Management

Security Clearance

Operational Planning

Force Protection

Risk Assessment

Defense

Weapons

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Education

Balkumari College

Bachelor of Education (B.Ed.), Education, 2001 - 2004

Grade: 2-Div

Activities and Societies: Member of Nepal sports and music societies.

Balkumari college

Associate of Arts (A.A.), Education and Teaching, 2001 - 2004

Grade: High school

Activities and Societies: Debate Team

Interests

fishing, snowboarding, digital photography,Reading books and play games.

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Kamal Malla

Fuels Administrator at Taylors International Services Inc. Sather Air Base, Baghdad, Iraq

*****.*********@*****.***

3 people have recommended Kamal

"What ever you say about Kamal, I am sure that it will not suffice for him, because he is true professional. I

had the pleasure of working with Kamal at Iraq Bliss project (BDSC)and it was a pleasure to work with him.

He is very diligent, Hardworking, customer service oriented, and a great team member. I strongly endorse

Kamal as a true Fuel Coordinator professional."

eugene ochieng, Warehouse Supervisor, PAE, worked directly with Kamal at PAE Inc. (Pacific Architects

and Engineers)

"I was Kamal's supervisor while we worked at Camp Dwyer in Afghanistan for DynCorp International.

Kamal was easily one of the better workers in the Fuel Department. I could count on him to succeed at any

job task that I would assign him. Kamal is very intellegent and trainable. Nothing was beyond his grasp.

Kamal was selected to work in the Foward Operating Armament Point, which is not a place for those that are

not your best performers. Kamal was equally astute at all aspects of the fuels career field. On top of being a

great worker, Kamal is also a great person. I am lucky to call Kamal both a collegae but also a good friend. I

could go on forever giving Kamal's positives but I will leave it at this, if there was ever a time that I would

need to assemble a fuels team, Kamal would be one of the very first persons that I would contact."

Scott Capps, Fuels Supervisor, DynCorp International, managed Kamal at DynCorp International

"Kamal Malla is very Dependable and Hardworking. Always willing to assist others. Will be a great asset to

any organization."

Anthony Haynes, Fuel Supervisor, DynCorp International, managed Kamal at DynCorp International,

Afghanistan Log cap iv

Contact Kamal on LinkedIn

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