Customer Service Sales
Resume:
Richard K. Reynolds **** Briarbrook Dr. – Apt. ***
Wheaton, IL 60189
**************@*****.***
To obtain a position in which I can utilize my skills, focus on opportunities
OBJECTIVE
for growth and help the organization continue to be successful.
EXPERIENCE OWNER, REYNOLDS POOL AND SPA (GEORGIA)
2011 - 2014
Service and Maintenance of Pool and Spa Equipment
Installation of Hot Tubs and Pools – including all necessary plumbing and electrical
work
Performed water analysis and advised on action based on results
Scheduled and managed weekly Pool and Spa Services
Maintained product inventory, customer accounts and billing
Managed retail location
CONSTRUCTION CONTRACTOR
2007 - 2011
Residential Building Construction
Grading / Excavation work
Concrete Forming
Building Framing
Finish Work
Landscaping
OWNER, REYNOLDS POOL AND SPA (VERMONT)
2004 - 2007
Serviced and maintained pool and spa equipment
Installed hot tubs and pools
Scheduled and managed weekly pool and spa services
Handled customer calls as well as face to face customers
Maintained product inventory, customer accounts and billing
FRANCHISE OWNER – SNAP ON TOOLS
2003 - 2004
Responsible for management of own territory which consisted of repair and
maintenance facilities.
Daily tasks consisted of selling hand tools, diagnostic, and shop equipment
Extensive knowledge of tools and tool applications and operations
Personally trained customers on newly purchased mechanical and computerized
equipment
Managed customer accounts with emphasis on customer service
HAND CHEVROLET, OLDSMOBILE, VOLKSWAGON
1992 - 2001
Greeted customers and determined type of service required
Understood customer concerns and conveyed accurate and detailed repair order to
service technicians
Prepared service orders
Advised customers on needed repairs and recommended future maintenance
Maintained high customer satisfaction rating
ACCOMPLISHMENTS
NORTH GEORGIA TECHINICAL COLLEGE – CLARKESVILLE, GA
2012
Certified Pool Operator
SNAP ON TRAINING CENTER – DALLAS, TX
2001
New Dealer Franchise training
Received Certificate of Completion
Studies focused on sales, marketing strategies and business operations
2001 – 2004
Attended several sales and marketing seminars and refresher courses to stay
current and up to date with business practices.
SALEM WASHINGTON ACADEMY – SALEM, NY
1984 - 1988
Completed general courses of study as well as participated in various school athletic
programs
Received High School Diploma
UNITED STATES AIR FORCE
1988 - 1992
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