Customer Service Manager
Resume:
Robert W. Croy ****.*****@*****.***
Alvin, TX 77511
Career Objective
Equipment Operator / Manager
Skills/Equipment/Certifications
Twic Card, DOT, Basic Plus, NCCO certified small & large hydraulic cranes
OSHA Certified (forklift up to 10,000lbs, cherry picker & scissor lift)
Front fork loader, front-end loader, pettibone, grader, D9-dozer, small trackhoe,
backhoe bobcat, as well as multiple hand power tools.
Self-starter with well-developed interpersonal skills to be able to meet deadlines on job
sites.
Able to cope in stressful environments with minimal or no supervision.
Multiple Customer Service and Sales Awards including Safety Bonuses for job
performance and appreciation.
20 + years of utilizing computer skills for daily operations.
Professional Experience
Advanced Auto - General Manager March 13 - Dec 14
Sales and service to retail and commercial costumers. Oversaw general daily operations
of store.
Bosch Tool Co. - Territory Sales Manager Sept. 09 – March
13
Manage territory for Houston Region for sales and service for contractor power tools and
accessories. Offsite tool demos as well as safety classes.
Independent Construction Contractor May 01 – Aug 09
Performed different types of machine operating duties at chemical plants during their
shutdown as well as providing vegetation control for railroads. Built retractable roofs for
theme parks.
Auto Nation – Assistant Service Manager Jan 98 – March 01
Customer Service and Sales
Selling and verifying jobs for individuals and warranty claims
Managing and scheduling up to 15 techs and service writers
Controlling sublet costs by getting estimates from vendors on various jobs
Texas Premium Water – Sales Manager March 96 – Jan 98
Customer Service and Sales of bottled water & coffee products
Hiring and training of inside and outside sales reps
Managing up to 43 employees, scheduling, Employee Payroll
Bridgestone/Firestone – Service Manager Apr 92 – Feb 96
Customer Service and Sales of tires
Managing up to 8 techs and 2 sales associates
Inventory Control, Bank Deposits, Scheduling, Employee Payroll
Education
North Harris County Community College – Associate in Business
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