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Customer Service Manager

Location:
Alvin, TX
Salary:
26 to 33 per hour
Posted:
February 25, 2015

Contact this candidate

Resume:

Robert W. Croy acog35@r.postjobfree.com

**** * ****** 713-***-****

Alvin, TX 77511

Career Objective

Equipment Operator / Manager

Skills/Equipment/Certifications

Twic Card, DOT, Basic Plus, NCCO certified small & large hydraulic cranes

OSHA Certified (forklift up to 10,000lbs, cherry picker & scissor lift)

Front fork loader, front-end loader, pettibone, grader, D9-dozer, small trackhoe,

backhoe bobcat, as well as multiple hand power tools.

Self-starter with well-developed interpersonal skills to be able to meet deadlines on job

sites.

Able to cope in stressful environments with minimal or no supervision.

Multiple Customer Service and Sales Awards including Safety Bonuses for job

performance and appreciation.

20 + years of utilizing computer skills for daily operations.

Professional Experience

Advanced Auto - General Manager March 13 - Dec 14

Sales and service to retail and commercial costumers. Oversaw general daily operations

of store.

Bosch Tool Co. - Territory Sales Manager Sept. 09 – March

13

Manage territory for Houston Region for sales and service for contractor power tools and

accessories. Offsite tool demos as well as safety classes.

Independent Construction Contractor May 01 – Aug 09

Performed different types of machine operating duties at chemical plants during their

shutdown as well as providing vegetation control for railroads. Built retractable roofs for

theme parks.

Auto Nation – Assistant Service Manager Jan 98 – March 01

Customer Service and Sales

Selling and verifying jobs for individuals and warranty claims

Managing and scheduling up to 15 techs and service writers

Controlling sublet costs by getting estimates from vendors on various jobs

Texas Premium Water – Sales Manager March 96 – Jan 98

Customer Service and Sales of bottled water & coffee products

Hiring and training of inside and outside sales reps

Managing up to 43 employees, scheduling, Employee Payroll

Bridgestone/Firestone – Service Manager Apr 92 – Feb 96

Customer Service and Sales of tires

Managing up to 8 techs and 2 sales associates

Inventory Control, Bank Deposits, Scheduling, Employee Payroll

Education

North Harris County Community College – Associate in Business



Contact this candidate