Customer Service Sales
Resume:
Angela Pemberton
*** ****** ***** ****. *** #*** Apollo Beach, Fl. 33572
***********@*****.***
Objective:
To accelerate my career and obtain a challenging and rewarding position within your company. I am self-
motivated, a team player, independent, and set high goals for myself and the company I work for. I would be
committed to upholding the company’s reputation through the United States.
Qualifications:
Knowledge of many software: proficient in Microsoft Works/Word, Office, Excel, type 35wpm, multi-screens
at one time, filing, e-mailing, faxing and all office equipment. Also have a great understanding of customer
service and sales. Dedicated college student since 2003; completed an Associates in Arts degree, worked one
year toward a Bachelors degree in Education; as well as an Associates in Science degree in Business
Administration and Management. Certifications in Small Office Management and Fair Housing.
Education:
2003-2011 Hills borough Community College Plant City, Florida
Graduated with Associates in Arts degree in Education in 2006
Graduating with Associates in Science degree in Business in 2013
GPA at end of college was a 3.3
2007-2008 University of South Florida Lakeland, Florida
Worked on Bachelors degree in Education
GPA was a 3.0
Relevant Experience:
200*-****-****-Present Chili’s Bartender/Server Lakeland, Florida
Serving drinks and food, Inventory, Ordering supplies and alcohol, Customer Service, POS systems, Training,
Sales and much more.
2013-2014 Blue Rock Partners LLC Assistant Community Director/Acting Community Director
Since 12/2013 Lakeland, Florida
Responsible for greeting residents and future residents, touring the community, closing the sale,
following-up with prospects, application processing, and executing lease agreements. Regular
inspections of the tour route, models, vacant apartments, move-ins and common areas and reports any
curb appeal, maintenance, safety, or housekeeping issues promptly. Assists with marketing strategies to
help generate traffic. Maintaining prospect, traffic and leasing data. Processing and supervising resident
applications, move-ins and move-outs. Rent collection / deposit processing and handle all resident
evictions. Maintaining resident accounts. Preparation of status reports to include property occupancy
rates, and lease renewal dates, comp surveys as well as other reporting as required. Receives and follows
up with residents' service requests. Maintains on-going resident retention programs and participate in
resident functions. Produces reports in a timely, accurate, and complete manner. Maintaining the budget
as well scheduling apartment remodels and much more. Comply with all applicable laws and policies
regarding confidentiality, fair housing, and safety.
2011-2013 PRG Real estate Manager in Training Mulberry FL.
Greeting residents and prospects, Move in and out residents, Maintaining Renewals, Planning Resident events,
Marketing, Check scanning and software, Collections, Auditing, Navigating Yardi, Blue Moon and Resident
Check software and much more.
2007-2009 Champs bar and grill Bartender/Server Lakeland, Florida
Serving drinks and food, Inventory, Ordering supplies and alcohol, Customer Service, Aloha Systems,
Training, Sales and much more.
References Available Upon Request
Contact this candidate