Customer Service Manager

Nancy Maldonado

**** ***** **** ****** ** Phone 469-***-****

Education:

Everest College (Dallas Campus)

Business Management Associate of Applied Science Degree - Graduated 2014

Skills:

SAP, Microsoft Word, Power Point, Kronos, FACTS, Microsoft Excel, and Quick Books

Experience:

Office Manager/Expediter

[September 2012 - October 2014] [Odessa Pumps & Equipment, Inc], [Irving]

• Coordinate with a 20+ member local team

• Assist and communicate with corporate office

• Invoicing and account maintenance

• General HR representation at the branch level

• Answer and respond to inquiries from management/staff/corporate office/ customers and

vendors

• Prepare and edit correspondence

• Ensure filing systems are up to date

• Maintain office equipment

• Assist with fundraising campaigns

• General office administration

• Reconcile GL/Budgets

• Maintain Petty Cash

• Communicate closely with Corporate Office

• Fed EX and UPS

Lead Customer Service/Shipping/Receiving

[July 2007-July 2011] [Dr Pepper Snapple Group], [Dallas]

• Work closely with Inventory Control product verification and worked with Ryder

• Logistics for appointment - Contact assigned accounts on and scheduled basis in order to secure

orders.

• Customer Service

• Filing

• Invoicing

• Data Entry - Ensure all purchase orders are entered accurately and timely in BG SAP systems.

• Reconcile GL/Budgets

• Processed all orders

• Communicate closely with Corporate Office

• Fed EX and UPS

• Process customer returns and maintain current records of all sales.

• Responsive to customer service inquiries regarding the status of customer purchase orders.

• Strive for superior customer satisfaction by ensuring customer correspondence, complaints and

inquiries are handled appropriately.

• Track and trace – provide status of customer purchase orders & all escalate issues when required

• Investigates product cuts at time of shipment and communicate these to customers.

• Execute new approaches/procedures to effect continual improvements in the efficiency and

effectiveness of the department and services performed. Support organizational change

initiatives.

• Assist when Customer Service Representatives are out or absent.

• Provide No-Buy Alert and New Account leads to Account Development Representatives, Business

Development Representatives, Cold Drink Managers and Branch Managers

• Manage 15 Employees

Administrative Manager / Front Desk Supervisor

September 2005- October 2006] [Blue Green Resorts], [Plano, TX ]

Payroll (Kronos)

Reconcile Budgets/GL

Invoicing

Inventory

Data Entry

HR (Hiring Process)

Assist Regional Administrative Service Manager with Price Overrides if needs it.

Contact this candidate