Manager Customer Service
Resume:
KEVIN JAMES FARRELL
Kalamazoo, MI 49006-5428
*******@***.***
Summary of Experience
An experienced leader, manager, problem solver, motivator, and facilitator
skilled at achieving goals, integrating new ideas, and communicating them
effectively. Extensive work experience in supervision, management, and
consulting in various business settings.
Graphic Packaging International Inc.
Kalamazoo, MI
PRODUCTION SUPERVISOR
2003-2014
Manage all shift production for the folding carton plant. Plan and
schedule 35 people to print, glue, and ship cartons to meet customer demand
and productivity goals. Set company highest monthly productivity record.
Set company record for productivity in a year. Trained in SAP, 6 Sigma
Yellow belt, Printing, 5S, and Lean Manufacturing.
. Helped implement Lean Manufacturing in facility as Team Leader of
first lean team. Net result: Plant is saving $17,000/month on
make ready times.
. Helped implement change from JDEdwards to SAP. Net Result:
Trained all employees, on crew, in SAP.
. Crew has led facility in exceeding production goals as setting
Company records. Net Result: Company has started an expansion
project to double the size of current plant.
A.J. Boggs & Company
Ann Arbor, MI
CONSULTANT
2002
Perform Human Resource Generalist activities for a small IT consulting
company. Review and write procedures for Human Resources, Purchasing, and
Payroll. Design forms and write procedures. Write job descriptions.
Write and place ads, interview, and perform background checks for new
hires.
Crown Vantage
Ypsilanti, MI
FINISHING/PROCESSING SUPERINTENDENT
1997-2001
Manage all converting operations for a paper mill producing 50 tpd. Plan
and schedule 35 people and materials to sheet, rewind, paste, emboss,
carton, and package paper to meet productivity goals and customer demand.
Plan and negotiate capital projects. Negotiate and coordinate contract
converting.
. Implemented production and productivity measurements. Net Result:
Reduced manpower by 35% and eliminated overtime by 70%.
. Developed equipment backlogs and improved scheduling. Net Result:
Had 100% on time delivery to shipping department.
. Devised WIP storage plans to service new customer. Net Result:
Reduced total inventories and shipped 99% on time.
. Implemented SPC on sheeter and trimmer. Net Result: Reduced
customer complaints by 80%.
. Improved purchasing procedures. Net Result: Reduced inventories
by 50%.
Woodland Container Corporation
Staples, MN
OPERATIONS MANAGER, REEL DIVISION
1995-1996
Managed all operations in the production, warehousing, assembly, and
shipping of wooden reels for the fiber optic, telecommunications, and cable
industries. Directed 80 employees and scheduled materials at 2 production
facilities and 10 assembly warehouses around the country to meet customer
demand. Responsible for inventory levels, budgeting, and profit and loss
for the reel division.
. Eliminated bottlenecks in work flow. Net Result: Improved
productivity by 25%.
. Implemented quality improvement team. Net Result: Reduced scrap
by 15%.
. Strengthened safety procedures. Net Result: 0 LTA's.
. Scheduled work to ship 100% on time. Net Result: Plant workers
received first bonus check in 5 years.
International Paper-Ward Mill
Merrill, WI
FINISHING/SHIPPING MANAGER
1989-1994
Managed all converting, packaging, and shipping for a 4-shift operation,
which produced, converted, and shipped 100 tons of paper per day. Planned
and scheduled, 70 people and materials, to achieve production and
productivity goals and meet customer demand. Active member of Ward's
management team, contract negotiations team, labor relations committee, and
High Performance Organization team. Facilitator and/or Team Leader for the
Quality Improvement Process and Precision in Papermaking.
. Key member of management team that set record profit years in 1990-
1993. Net Result: Raised profits from $350,000-$13,500,000 per
year.
. Revised warehouse layout and implemented improved procedures. Net
Result: Improved inventory accuracy from 20% error to 1 pallet of
paper at mill closing.
. Implemented productivity measurements and revised people, work, and
equipment scheduling. Net Result: Improved Productivity by 13%.
. Key member of company labor relation's team. Net Result:
Successfully negotiated a contract after 3 years without one.
. Devised and implemented WIP storage plan and pull scheduling. Net
Result: Shipped orders 100% on time while reducing downtime on
paper machine.
. Managed behavior-based safety process and wrote BJA's. Net Result:
Had 2nd lowest LTIR in company, 3.2%.
International Paper-Old Colony Envelope
Westfield, MA
PLANT MANAGER
1986-1989
Managed all manufacturing operations in 2 Westfield plants. Maintained
proper level of hourly and salaried employees (575) to ensure production,
quality, and customer service goals were obtained. Directed budget
preparation, engineering, maintenance, labor relations, contract
negotiations, shipping, receiving, raw materials and finished goods
inventories, traffic, printing, packaging and purchasing, in addition to
all manufacturing departments. Developed and administered all plant rules
not covered by the collective bargaining agreement. Determined
productivity goals and ensured achieving results.
. Implemented International Paper's Quality Improvement Process. Net
Result: Trained all 700 employees in quality concepts and started
area and task teams.
. Chief spokesperson in contract negotiations. Net Result: Attained a
contract with concessions in overtime pay, flexibility, and health
care containment, while 6 sister mills were out on strike or
lockout.
. Refined productivity measures, improved scheduling and
communication. Net Result: Improved productivity by 12%, 18% in
the envelope room, and reducing manpower from 515 to 450 FTE's
while maintaining production at 13.5 million envelopes/day.
. Implemented lean concepts in pilot department. Net Result: New
department had the highest productivity in the plant, and no
supervision.
. Team Leader of team that improved shipping, warehouses, and
inventory procedures as well as developing WMS system. Net Result:
Reduced inventory errors of finished goods, WIP, and raw materials
from >14% error to < .5%.
Old Colony Envelope Co.
Westfield, MA
ASSISTANT PLANT MANAGER
1985-1986
. Designed and moved, trained supervisor and workers, and
implemented new operating procedures for one department. Net
Result: Improved production 100% with reduced shifts and manpower.
Keith-Stevens Inc.
Eden Prairie, MN
MANAGEMENT CONSULTANT/PROGRAM MANAGER
1981-1985
Developed and refined the management skills of all levels of plant
management. Designed and implemented work controls and management
reporting systems. Established workload and crewing requirements.
Prepared and conducted discussion sessions, workshops, development
sessions, and program reviews. Evaluated base and savings reports and
wrote program reports. Planned and evaluated project staff. Reviewed
client organization and management and made recommendations for change.
. Successfully implemented Productivity Improvement Programs at
different facilities around the country, which resulted in savings
to the companies.
Uniroyal Inc.
Eau Claire, WI
QUALITY ASSURANCE SUPERVISOR
1976-1980
EDUCATION
University of Wisconsin-Eau Claire
Eau Claire, WI
B.A. in Economics; Minor in History
1974
St. John's University
Collegeville, MN
B.A. in History; Minor in Government
1972
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