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Manager Customer Service

Location:
Portage, MI
Posted:
February 25, 2015

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Resume:

KEVIN JAMES FARRELL

**** *. ******** ******

Kalamazoo, MI 49006-5428

269-***-****

acog0v@r.postjobfree.com

Summary of Experience

An experienced leader, manager, problem solver, motivator, and facilitator

skilled at achieving goals, integrating new ideas, and communicating them

effectively. Extensive work experience in supervision, management, and

consulting in various business settings.

Graphic Packaging International Inc.

Kalamazoo, MI

PRODUCTION SUPERVISOR

2003-2014

Manage all shift production for the folding carton plant. Plan and

schedule 35 people to print, glue, and ship cartons to meet customer demand

and productivity goals. Set company highest monthly productivity record.

Set company record for productivity in a year. Trained in SAP, 6 Sigma

Yellow belt, Printing, 5S, and Lean Manufacturing.

. Helped implement Lean Manufacturing in facility as Team Leader of

first lean team. Net result: Plant is saving $17,000/month on

make ready times.

. Helped implement change from JDEdwards to SAP. Net Result:

Trained all employees, on crew, in SAP.

. Crew has led facility in exceeding production goals as setting

Company records. Net Result: Company has started an expansion

project to double the size of current plant.

A.J. Boggs & Company

Ann Arbor, MI

CONSULTANT

2002

Perform Human Resource Generalist activities for a small IT consulting

company. Review and write procedures for Human Resources, Purchasing, and

Payroll. Design forms and write procedures. Write job descriptions.

Write and place ads, interview, and perform background checks for new

hires.

Crown Vantage

Ypsilanti, MI

FINISHING/PROCESSING SUPERINTENDENT

1997-2001

Manage all converting operations for a paper mill producing 50 tpd. Plan

and schedule 35 people and materials to sheet, rewind, paste, emboss,

carton, and package paper to meet productivity goals and customer demand.

Plan and negotiate capital projects. Negotiate and coordinate contract

converting.

. Implemented production and productivity measurements. Net Result:

Reduced manpower by 35% and eliminated overtime by 70%.

. Developed equipment backlogs and improved scheduling. Net Result:

Had 100% on time delivery to shipping department.

. Devised WIP storage plans to service new customer. Net Result:

Reduced total inventories and shipped 99% on time.

. Implemented SPC on sheeter and trimmer. Net Result: Reduced

customer complaints by 80%.

. Improved purchasing procedures. Net Result: Reduced inventories

by 50%.

Woodland Container Corporation

Staples, MN

OPERATIONS MANAGER, REEL DIVISION

1995-1996

Managed all operations in the production, warehousing, assembly, and

shipping of wooden reels for the fiber optic, telecommunications, and cable

industries. Directed 80 employees and scheduled materials at 2 production

facilities and 10 assembly warehouses around the country to meet customer

demand. Responsible for inventory levels, budgeting, and profit and loss

for the reel division.

. Eliminated bottlenecks in work flow. Net Result: Improved

productivity by 25%.

. Implemented quality improvement team. Net Result: Reduced scrap

by 15%.

. Strengthened safety procedures. Net Result: 0 LTA's.

. Scheduled work to ship 100% on time. Net Result: Plant workers

received first bonus check in 5 years.

International Paper-Ward Mill

Merrill, WI

FINISHING/SHIPPING MANAGER

1989-1994

Managed all converting, packaging, and shipping for a 4-shift operation,

which produced, converted, and shipped 100 tons of paper per day. Planned

and scheduled, 70 people and materials, to achieve production and

productivity goals and meet customer demand. Active member of Ward's

management team, contract negotiations team, labor relations committee, and

High Performance Organization team. Facilitator and/or Team Leader for the

Quality Improvement Process and Precision in Papermaking.

. Key member of management team that set record profit years in 1990-

1993. Net Result: Raised profits from $350,000-$13,500,000 per

year.

. Revised warehouse layout and implemented improved procedures. Net

Result: Improved inventory accuracy from 20% error to 1 pallet of

paper at mill closing.

. Implemented productivity measurements and revised people, work, and

equipment scheduling. Net Result: Improved Productivity by 13%.

. Key member of company labor relation's team. Net Result:

Successfully negotiated a contract after 3 years without one.

. Devised and implemented WIP storage plan and pull scheduling. Net

Result: Shipped orders 100% on time while reducing downtime on

paper machine.

. Managed behavior-based safety process and wrote BJA's. Net Result:

Had 2nd lowest LTIR in company, 3.2%.

International Paper-Old Colony Envelope

Westfield, MA

PLANT MANAGER

1986-1989

Managed all manufacturing operations in 2 Westfield plants. Maintained

proper level of hourly and salaried employees (575) to ensure production,

quality, and customer service goals were obtained. Directed budget

preparation, engineering, maintenance, labor relations, contract

negotiations, shipping, receiving, raw materials and finished goods

inventories, traffic, printing, packaging and purchasing, in addition to

all manufacturing departments. Developed and administered all plant rules

not covered by the collective bargaining agreement. Determined

productivity goals and ensured achieving results.

. Implemented International Paper's Quality Improvement Process. Net

Result: Trained all 700 employees in quality concepts and started

area and task teams.

. Chief spokesperson in contract negotiations. Net Result: Attained a

contract with concessions in overtime pay, flexibility, and health

care containment, while 6 sister mills were out on strike or

lockout.

. Refined productivity measures, improved scheduling and

communication. Net Result: Improved productivity by 12%, 18% in

the envelope room, and reducing manpower from 515 to 450 FTE's

while maintaining production at 13.5 million envelopes/day.

. Implemented lean concepts in pilot department. Net Result: New

department had the highest productivity in the plant, and no

supervision.

. Team Leader of team that improved shipping, warehouses, and

inventory procedures as well as developing WMS system. Net Result:

Reduced inventory errors of finished goods, WIP, and raw materials

from >14% error to < .5%.

Old Colony Envelope Co.

Westfield, MA

ASSISTANT PLANT MANAGER

1985-1986

. Designed and moved, trained supervisor and workers, and

implemented new operating procedures for one department. Net

Result: Improved production 100% with reduced shifts and manpower.

Keith-Stevens Inc.

Eden Prairie, MN

MANAGEMENT CONSULTANT/PROGRAM MANAGER

1981-1985

Developed and refined the management skills of all levels of plant

management. Designed and implemented work controls and management

reporting systems. Established workload and crewing requirements.

Prepared and conducted discussion sessions, workshops, development

sessions, and program reviews. Evaluated base and savings reports and

wrote program reports. Planned and evaluated project staff. Reviewed

client organization and management and made recommendations for change.

. Successfully implemented Productivity Improvement Programs at

different facilities around the country, which resulted in savings

to the companies.

Uniroyal Inc.

Eau Claire, WI

QUALITY ASSURANCE SUPERVISOR

1976-1980

EDUCATION

University of Wisconsin-Eau Claire

Eau Claire, WI

B.A. in Economics; Minor in History

1974

St. John's University

Collegeville, MN

B.A. in History; Minor in Government

1972



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