Management Training

Donna Jackson-Riley

*** ********** ***** ******, ** 35244•334-***-****•************@*******.***

SUMMARY

Enthusiastic leader with over 11 years experience partnering with divisional leaders to maximize organizational, team and individual performance. Experience working with management to build proficiency skills and team support operations, for rapid growth and strong financial results in an organization. An analytical business mind with the ability to link Human Resource activities to key business outcomes. Demonstrated the ability to manage, develop, and plan projects within a complex environment across all levels and geographies. Trained and proficient in all Microsoft Office applications including Excel, Word and PowerPoint as well as experience working with an HRIS, SAP, and Peach Tree.

EDUCATION

Troy University 2014 Montgomery, AL

Bachelor of Science in Business Administration/General Management

Louisiana Technical College 1999 Opelousas, LA

Certification: Applications of Business Computers

PROFESSIONAL EXPERIENCE

Note: continuous employment with the State of Alabama (Montgomery, AL)

Alabama Department of Environmental Management, Permits and Services Division

Administration Support Assistant II 2006-2015

• Assists in developing and implementation of personnel policies and procedures

• Review and support technical guidance documents for the State of Alabama

• Handles incoming correspondence relative to information requests from the Departmental personnel and the public

• Queries various electronic data systems and performs retrieval of data

• Schedule training, meetings, and travel

The State of Alabama Retirement Services

Administration Support Assistant I 2005-2006

• Managed and designed strategic objectives and communicated a proposal for change of office documents lead management

• Conducted new employee orientation

• Established a company event action calendar to increase communication with each individual.

• Processed and prepared employee performance reviews

• Accountable for creating, fostering, managing, and affecting an environment of positive employee relations which drove engagement

• Provide appropriate training opportunities to address the professional development needs of the staff members

• Developed and assisted staff members in the enhancement of their skills, knowledge and competencies and contribute to each person professional growth.

Alabama Securities Commission

Administration Support Assistant I 2003-2005

• In the absence of the lead supervisor, serve as the lead person on site

• Determined appropriate procedures to conduct in accounting and bookkeeping

• Provided research and assistance in preparations to resolve open citizen complaints

• Assisted with Benefits Administrator and served as a benefits resource as needed

• Created and set up payroll deductions, garnishments, and child support payments.

• Researched and resolved 100% of payroll inquiries from department representative.

• Developed new hire welcome packets that included a welcome letter, benefits summary, and orientation materials

• Assisted with FMLA and pay benefits and determined the types of leave an employee is eligible to use and available to use.

• Carried out background and reference checks on prospective employees

• Revised and maintained new employee orientations program

Alabama State Treasury/Unclaimed Property 2002-2003

Clerk I

• Increased company communication by developing an up-coming events calendar

• Ensured positive customer experience through implementation of integrated quality assurance strategies

• Participated in call monitoring, development coaching, service agent testing and standardized evaluation procedures

• Performed administer customer feedback surveys

• Assisted in conducting new hire and ongoing training providing operational guidance

EDUCATIONAL EXPERIENCE

Internship

Rheem Manufacturing, Human Resources Division January 2014-April 2014

• Reviewed and input job description updates using KENEXA

• Participated and observed in the selection process for potential new hires

• Developed interview guides for management

• Coordinated interviews for Rheem Co-op program (scheduled meeting space, interviewers, interviewees, travel arrangements between students and managers)

• Worked with HR Metric Teams

• Assisted in the development of employee opinion survey designed to obtain current employee perception of : rewards and recognition, compensation, and communication

• Developed a cross-functional team of Division and Plant employees and developed a “Manager’s Tool Kit” designed to improve employee recognition from the top.

• Assisted with the compilation of the affirmative action planning process

• Assisted in the company’s ability to attract, retain, motive and develop it staff.

• Assisted in the creating a positive work environment and greater staff satisfaction and commitment.

Course Related Work

Human Resource Development/Management March 2006

• Developed a salaried training action plan designed to provide a comprehensive training and development program.

• Presented an overview of annual training requirement, a summary of training and development options, and instructions on how to access and use available training venues.

Management Health, Safety, & Diversity July 2014

• Designed and developed accident /incident boards.

• These boards contained injury awareness statistics, workers’ compensation dollars spent, accident charts and graphs, safety suggestions forms, and corrective actions to avoid injuries on the job

Staffing October 2014

• Developed a salaried training action plan designed to provide a comprehensive training and development program.

• The plan provided an overview of annual training requirement, and summary of training and development options, and instructions on how to access and use

TRAINING AND ASSOCIATIONS

• President of Society for Human Resource Management (SHRM)-Troy University 2014- present

• Vice President of Society for Human Resource Management (SHRM)-Troy University 2013-2014

• SHRM Member (National Student Chapter) 2013-present

• Employee Benefits June 2007

• Family and Medical Leave Act (FMLA) August 2004

• Alabama Criminal Justice Information Center (ACJIC) December 2003

• State of Alabama Treasure Department, Certificate of Achievement October 2003

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