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Customer Service High School

New York, NY
February 23, 2015

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Alicia P. LaRose

**** ****** ****** ********, *** York (email) (phone) 347 228



To obtain a position that will successfully utilize my interpersonal and customer service

skills thereby leading to the enhancement of my personal and professional growth.


Customer Service Rep/Cashier 05/2011 08/2012

Lowe's Home Inc. Brooklyn, New York

Created exceptional customer experiences at every interaction and embody Lowe's

dedication to quality services.

Demonstrated product knowledge and customer focus in the presentation and sales of

various specialty items for Lowe's.

Responsible for providing quick, friendly customer service by answering customers

questions, providing purchase assistance and keeping shelves stocked.

Physical ability to perform tasks that may require prolonged standing, sitting, and have the

physical ability to move large, bulky and/or heavy merchandise and other activities

necessary to perform job duties.

Ability to apply basic mathematical concepts such as adding, subtracting, multiplying,

dividing and knowledge of weights and measures.

Front Desk Representative 11/2008 03/2011

Fitmar Management Brooklyn, New York

Provided exceptional membership service.

Processed membership fees, membership payments, membership renewals and

maintained accurate log of membership records.

Handled all kinds of customer service and operational duties and dedicated to ensuring

that members have a great workout experience.

Answered telephone, answer questions to the best of my ability and directed callers to the

appropiate department.

Ensured senior and children activities were organized and up to date.

P/t Teller 11/2007 08/2008

Astoria Federal Savings Bank Brooklyn, New York

Delivered quality customer service by processing client transactions accurately and

expediently responded to inquiries accurately

Promoted sales of bank products and services, recognize clients needs and referred

them to the appropriate individual or department

Participated as a team player in an effort to attain banking office referral goals

Followed all bank policies and procedures that ensured customers confidentiality

Completed and submitted a daily proof and maintained a neat and organized work area.


01/2009 12/2011


Long Island University Brooklyn, New York

Writting Across the Cirriculum

degree is pending

NURSING 08/2005 05/2006

Sullivan County Community College Loch Sheldrake, New York

acquired credits leading to transfer

09/2001 06/2005


Middle College High School @ Medgar Evers College Brooklyn, New York

Track and Field team

Junior Achievement Association

Senior Activities Committee


Computer literate in Microsoft Word, Excel, PowerPoint, WordPerfect

Excellent communication and leadership skills

Excellent customer service skills

References will be furnished upon request

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