Alicia P. LaRose
**** ****** ****** ********, *** York (email) email@example.com (phone) 347 228
To obtain a position that will successfully utilize my interpersonal and customer service
skills thereby leading to the enhancement of my personal and professional growth.
Customer Service Rep/Cashier 05/2011 08/2012
Lowe's Home Inc. Brooklyn, New York
Created exceptional customer experiences at every interaction and embody Lowe's
dedication to quality services.
Demonstrated product knowledge and customer focus in the presentation and sales of
various specialty items for Lowe's.
Responsible for providing quick, friendly customer service by answering customers
questions, providing purchase assistance and keeping shelves stocked.
Physical ability to perform tasks that may require prolonged standing, sitting, and have the
physical ability to move large, bulky and/or heavy merchandise and other activities
necessary to perform job duties.
Ability to apply basic mathematical concepts such as adding, subtracting, multiplying,
dividing and knowledge of weights and measures.
Front Desk Representative 11/2008 03/2011
Fitmar Management Brooklyn, New York
Provided exceptional membership service.
Processed membership fees, membership payments, membership renewals and
maintained accurate log of membership records.
Handled all kinds of customer service and operational duties and dedicated to ensuring
that members have a great workout experience.
Answered telephone, answer questions to the best of my ability and directed callers to the
Ensured senior and children activities were organized and up to date.
P/t Teller 11/2007 08/2008
Astoria Federal Savings Bank Brooklyn, New York
Delivered quality customer service by processing client transactions accurately and
expediently responded to inquiries accurately
Promoted sales of bank products and services, recognize clients needs and referred
them to the appropriate individual or department
Participated as a team player in an effort to attain banking office referral goals
Followed all bank policies and procedures that ensured customers confidentiality
Completed and submitted a daily proof and maintained a neat and organized work area.
Long Island University Brooklyn, New York
Writting Across the Cirriculum
degree is pending
NURSING 08/2005 05/2006
Sullivan County Community College Loch Sheldrake, New York
acquired credits leading to transfer
HIGH SCHOOL DIPLOMA
Middle College High School @ Medgar Evers College Brooklyn, New York
Track and Field team
Junior Achievement Association
Senior Activities Committee
Computer literate in Microsoft Word, Excel, PowerPoint, WordPerfect
Excellent communication and leadership skills
Excellent customer service skills
References will be furnished upon request