Customer Service Representative

Candace Pinkins, Cleveland/Akron, Ohio Area, null, null,

Contact :

Email :**************@*******.***

Objective

I want to succeed in a stimulating and challenging environment Where my strong communication and administrative

skills will have a valuable impact on the job.

Professional Summary

• I am an experienced receptionist/customer service representative. I can effectively operate a multi line switchboard

as well as a call center representative. I am excellent at front desk reception and running a busy office. I have

superior organizational skills and communication skills both written and verbal. I have excellent computer skills. I

have created and maintained data bases. I have strong data entry skills. I easily adapt to change, establish priorities,

working collaboratively and independently and under deadline and pressure in a high stress environment. I posses

strong attention to detail.

Education Details

• Vocational Guidance Services

1999 - 1999

Secretarial course, I received a certificate for MS Word and Excel. The course also taught switchboard operating,

typing, data entry, and filing.

• Cuyahoga Community College

1995 - 1998

Associate of Arts (A.A.)

Experience Details

• EVERSTAFF International

Receptionist

11-2014 -

Front desk reception, provide excellent customer service to all customers and present a positive image of the

company. Answer the main telephones, page staff and perform duties of receptionist / switchboard operator. Adhere

to company policies and procedures. Initiate and maintain positive relationships with customers and coworkers.

• Smiley Insurance Agency

Receptionisit

9-2012 - 8-2014

Front desk reception. Provide excellent customer service to all customers. Maintain a positive image of the company.

Perform duties of receptionist and follow all procedures and guidelines. Maintain a positive relationship with

customers and coworkers.

• American Red Cross

Customer Service Representative

6-1999 - 7-2003

Skills

• Customer Service

• Data Entry

• Outlook

• Microsoft Excel

• Administrative Assistance

• Microsoft Office

• Time Management

• Telephone Skills

• Microsoft Word

• Event Planning

• Social Media

• Office Administration

• Insurance

• Communication

• Invoicing

• Teamwork

• Public Speaking

• Facebook

• Social Networking

• Leadership

• Critical Thinking

• Research

• Editing

• Problem Solving

• Training

• HIPAA

• Team Building

• Receptionist Duties

References

• Lorenzo Douglas,, City of Cleveland Heights

Contact this candidate