Customer Service Manager

ERNEST D. WOODS (DWAYNE)!

*** ***** *******, *******, ** 30013 *************@*****.*** 404-***-****

OBJECTIVE Obtain a position that will present the opportunity for growth and leadership.

SKILLS & ABILITIES Able to manage a team

Able to sell products

Well organized

Work well independently of with other as a team

Work well with minimal or no supervision

Possess a strong work ethic and committed to quality work

Punctual, dependable, flexible, and self-motivated

Operate heavy equipment and machines

EXPERIENCE MANAGER LITTLE CAESARS

2012-CURRENT

Ensures customers are served correct, complete orders within service time goals according

to the Customer Service Standards, the Priority Guidelines, the telephone and front counter

station procedures and if necessary, the Remedy Process.

Prepares and ensures that all colleagues prepare consistent, high quality products that are

served to customers

Achieves the standards for a clean and organized restaurant and colleague image

Trains and evaluates colleagues by following procedures

Develops a productive team by providing direction and supervision of colleagues through

the appropriate use of communication, delegation, and disciplinary skills and implements

change in a positive manner resulting in low colleague turnover.

Ensures a work environment that is in compliance with government regulations and is safe,

secure, and free of harassment or discrimination

Accurately completes all paperwork associated with daily, weekly, and period end activities

as directed by the Area Supervisor

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LANDSCAPING AND LAWN MAINTENANCE CITY OF CATERSVILLE

2010

Residential and commercial properties to include mowing, weed eating, planting flower beds,

laying sod and straw, trimming and pruning hedges and shrubs, and edging while utilizing

hand tools such as shovels, rakes, pruning and regular saws, hedge and brush trimmers, and

axes, as well as power lawn mowers, chainsaws, and electric/gas operated clippers and

blowers.

FORKLIFT OPERATOR moved construction materials, and other heavy materials; generally,

moved materials over short distances around a construction site, factory or warehouse;

occasionally it was necessary to inspect equipment and make adjustments, and perform

minor repairs when needed.

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! B&W Forklift training school 2015

OSHA Forklift Operator Safety Training Class 1-5 #690530

! SAE Institute 2014- Current

EDUCATION

EASTSIDE HIGH SCHOOL 1999-2002

Georgia Department of Adult Education 2004

Obtained G.E.D. in 2004

AUBURN UNIVERSITY 2007

Canine

COMMUNICATION The manager position requires much communication with staff. The position requires a great

amount of verbal communication in order to express the needs of the customer and the

company. There are daily staff meetings to establish the goal for the day and how to obtain it.

Open communication is always welcome throughout our management team. Took a course

on Ideas for Better Communication at Texas Christian University, which allowed me to know

how to communicate with my staff at Little Caesars.

LEADERSHIP Being shift manager allowed for training staff all while giving the opportunity to develop

leadership skills. The position teaches one to be responsible for their staff and daily tasks.

REFERENCES Available upon request

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Ernest D. Woods (Dwayne)!

925 Peaks Landing, Conyers, GA 30013 404-***-**** *************@*****.***

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To whom it may concern:

I am Dwayne Woods, currently employed at Little Caesars on Salem Road in Conyers Georgia as a Manager. Please see

the attached resume as my application for the position of (Blank) that you recently posted.

As you will see from my resume I have years of considerable experience with strong leadership skills. I have had other

jobs in the past that have allowed me to grow my skills and abilities. I have proven my management and team skills

with Little Caesars and I am ready to move forward and increase my job opportunities. I am looking for a position that

I can learn from and expand my skills so that I can obtain a position in management. I currently reside in Conyers and

would enjoy working for your company and would appreciate it if you would consider me for this position. I am self-

motivated and interested in bringing my experiences to your company.

Enclosed you will find my resume for your review and I look forward to meeting with you in the near future. If you

should have any questions or require clarification on any information, please contact me at the above telephone

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number or the following e-mail address *************@*****.***

Sincerely,

Ernest D. Woods (Dwayne)

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