Management Service

JESSICA J. LOWRY, LCSW

*** **** **** ******

Dallastown, PA 17313

Cell: 504-***-****

********@*****.***

EDUCATION

Master of Social Work, Wheelock College, Boston, MA

*/****

Bachelor of Social Work, Wheelock College, Boston, MA

5/2004

Social Work Major, College Misericordia, Dallas, PA

8/2000-5/2001

LICENSURE

Licensed Clinical Social Worker - CW017828

WORK EXPERIENCE

Director of Operations, NHS School, York and Dauphin Counties, PA

5/2014-Present

< Oversee the day-to-day operations of two NHS schools - York and

Harrisburg, which serve students with Autism Spectrum Disorder and

those with various emotional support needs.

< Meet with, and communicate regularly with, local school districts in

marketing the schools and in ensuring student needs are met.

< Ensure the proper implementation of Individualized Education Plans and

Behavior Plans by teachers and all student support staff.

< Assist with Safe Crisis Management interventions as needed and provide

therapeutic support to staff and students, including weekly

supervision, leading student therapy groups, engaging in individual

therapy sessions with students, and leading a gender-specific group

for female students.

< Create team cohesion among staff and have successfully increased the

morale of staff as evidenced by reports to the senior staff of the NHS

schools and staff retention.

< Implement company processes, procedures, and policies within the York

and Harrisburg NHS schools, as well as hire and train staff to ensure

they are educated in various areas of development, behavior

management, and uphold the mission of the schools.

Clinical Supervisor, NHS, Adams County, PA (Fee for Service)

9/2013-5/2014

< Supervised a team of Behavior Specialist Consultants, Mobile

Therapists, and Therapeutic Staff Supports and provided clinical

support to staff in the field.

< Assisted staff in making Childline calls and completing incident

reports.

< Worked with families as a Behavior Specialist Consultant or as a

Mobile Therapist.

< Developed individualized behavior management treatment plans and

monitored the implementation of the plans.

< Conducted monthly chart audits and developed and implemented

performance improvement plans.

Therapist, NHS, York, PA (PRN)

7/2013-5/2014

. Designed and lead therapeutic groups for individuals with severe and

persistent mental illnesses.

Licensed Clinical Director, NHS- National Child and Family Services, Baton

Rouge, LA 1/2013-6/2013

. Assisted the Program Director in the continued development and

improvement of daily operations, as well as in tracking referrals and

in monitoring outcome data.

. Engaged with community stakeholders in promoting Wraparound and

ensuring the proper implementation of the Wraparound process, in

accordance with the National Wraparound Initiative guidelines.

. Provided clinical oversight, insight, and supervision to up to 18

employees of the program.

. Provided training to all staff on the Wraparound process, agency

processes and procedures, Child and Adolescent Development, and on

Behavior Modification.

. Performed Child and Adolescent Needs and Strengths Assessments (CANS)

for the Statewide Management Organization on families receiving

services.

. Performed ongoing documentation reviews and CQI monitoring of the

program.

Wraparound Facilitator Supervisor, National Child and Family Services,

Baton Rouge, LA 1/2012-12/2012

. Assisted the Program Director and Licensed Clinical Director in the

development of the Wraparound Agency.

. Provided supervision to up to 16 facilitators focused on

individualized planning, effective service coordination, and

management of care for all those enrolled in the program.

. Ensured the implementation of the Wraparound process in accordance

with the National Wraparound Initiative standards, guidelines from the

State of Louisiana, and guidelines from the Statewide Management

Organization.

. Engaged with families by phone and in person to ensure their

participation in the Wraparound process and that Wraparound

Facilitators appropriately identified and addressed family needs.

. Reviewed monthly Plans of Care and Crisis Plans for each Wraparound

participant to ensure individualization, that their needs were being

addressed, and that timelines were being met in accordance with the

Statewide Management Organization.

. Trained Wraparound Facilitators in the Wraparound process, Wraparound

components, Behavior Modification, and Child and Adolescent

Development.

. Engaged with community stakeholders in promoting Wraparound and

ensuring the proper implementation of the Wraparound process.

Mental Health Professional, Spectrum Rehab Services, Denham Springs, LA

11/2009-1/2012

. Completed thorough assessments on adults, children, and adolescents

with mental illnesses entering the program.

. Developed comprehensive treatment plans and completed quarterly

updates in conjunction with participants and their families.

. Provided counseling and community support to adults, children, and

adolescents living with mental illnesses.

. Facilitated psycho-social, educational, and therapeutic groups for

adults, children, and adolescents living with mental illnesses.

. Worked with the company owner to jump start a therapeutic group for

individuals living with mental illness who receive Medicare.

. Provided on-call crisis intervention.

Mental Health Professional, NHS Human Services of Louisiana, New Orleans,

LA 7/2008-8/2009

. Worked as a member of a multidisciplinary team in assessing and

addressing needs of clients with severe and persistent mental

illnesses.

. Developed comprehensive goal plans in conjunction with individuals and

family members.

. Acted as a liaison and consulted with community agencies and families.

. Educated and supported individuals' families and advocated for

individuals' rights and preferences.

. Conducted comprehensive assessments, including ongoing assessments of

individuals' mental illness and symptoms, as well as responses to

treatment.

. Provided on-call crisis intervention.

. Provided direct clinical services, including supportive therapy and

psychotherapy to individuals on a one to one, group, and family basis.

. Provided individual vocational-supportive counseling to enable

individuals to identify vocational strengths and areas to improve

upon.

. Organized and led individual and group social activities to increase

social experiences and provided opportunities to practice social

skills and receive feedback and support.

. Provided ongoing assessment, problem-solving, side-by-side services,

skills training, supervision and environmental adaptations to assist

individual activities of daily living.

. Assisted individuals through education and promotion of good hygiene,

meal planning and grocery shopping, and money management skills.

Missionary, IMPACT Ministries, New Orleans, LA

9/2007-6/2008

. Conducted supportive home visits and facilitated referrals and

communication with community resources for those affected by Hurricane

Katrina.

. Administered an Adopt a Family program, which included fostering

positive relationships with families and compiling profiles to be sent

to interested parties across the country.

. Coordinated and supervised volunteers (over 1200) from around the

world in rebuilding projects.

. Worked in collaboration with Volunteers of America, City of Hope,

various local church pastors, and the Saint Bernard Parish Recreation

Department in organizing and administering a service event, which

included two community outreach block parties, the revamping of a

basketball court, and the revitalization of four football fields.

. Oversaw the specific details concerning the parish-wide service

project, including pricing and purchasing of supplies and equipment,

supervising the completion of repaving the basketball court, and

consulted the parish Recreation Department in locating and preparing a

beautification project.

Comprehensive Case Manager/Housing Advocate, The Women's Union, Boston, MA

6/2004-9/2006

. Worked in partnership with women and their children, who had survived

domestic violence, to develop and implement individual service plans

and monthly budgets.

. Provided advocacy supports and referrals for all families in caseload

to assist them in accessing health, social, career, educational,

clinical, family, financial, and recreational services.

. Participated with case management team to provide program coverage,

including screening of potential new residents, orientations, move-

ins, move-outs, and crisis intervention and prevention.

. Coordinated weekly workshops and enlisted diverse presenters for the

workshops; assisted in running psycho educational play groups for

residents' children during workshops.

. Educated staff and residents about proposed state and federal policies

and laws relevant to the residents' needs and concerns and taught them

how to become politically active.

. Helped develop the organization's five year strategic plan as a member

of the Strategic Planning Committee.

FIELD EXPERIENCE

Social Work Clinical Intern, Child Witness to Violence Project, Boston, MA

9/2006-5/2007

. Conducted initial screenings and intakes of children, ages 0-6,

affected by trauma.

. Carried out thorough initial interviews with caregivers to establish

therapeutic relationships and gathered information about the trauma,

the child, and the family.

. Performed assessments of child, caregiver, and the function of their

relationships by using interviews, clinical instruments, and

observations.

. Developed and implemented individual treatment plans and engaged

families in individual play therapy, child-parent psychotherapy,

and/or family therapy intervention depending on the needs of the

client.

. Supported clients in accessing services to meet their basic needs by

providing advocacy and referrals to additional services.

. Collaborated with outside agencies and systems to support clients'

needs.

. Conducted site visits with collaterals on an as needed basis.

. Provided ongoing caregiver guidance and psycho-education through

regular meetings with clients.

. Organized and facilitated a group with past caregiver participants in

order to collect client feedback regarding services they received at

the Child Witness to Violence Project.

COMMUNITY INVOLVEMENT

Co-organizer and facilitator, 1st Annual Juvenile Justice Awareness Event,

Boston, MA 9/2006-4/2007

. Recruited the president of Wheelock College to give the opening

address at the event.

. Identified, contacted, and established a professional panel and

moderator for the purpose of educating the audience about the issue of

juveniles who are sentenced to life without parole.

. Collaborated with the Juvenile Justice and Youth Advocacy groups on

campus in working with two local youth organizations who staged

performances around issues of youth violence (Dimock Teen Peer Leaders

and the Cloud Foundation Youth Curators).

. Teamed with Wheelock College's diversity group, ALANA, in facilitating

a viewing of the documentary Street Soldiers, followed by a question

and answer session with the documentary's executive producer.

. Arranged for the American Civil Liberties Union (ACLU), Juvenile

Justice Center, Suffix University Center for Juvenile Justice, along

with various student-led organizations to compile and staff

information tables at the event.

. Created a flyer and advertised for the event through both college and

community organizations (nearly 100 people attended the event).

. Designed and collected evaluation forms with attendees' feedback of

the event.

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