Gretchen S Olisma
Fairview, NJ 07022
I have just relocated to the United States, and consider myself a well rounded individual, both in education and experience.
I long to find employment in the areas I know about, or in any other area where I am given the opportunity to learn. I am a fast learner and I'm very
eager to keep on growing intellectually and acquiring experiences.
I have 9 years of experience, including as a Marketing and Sales Representative, as an Assistant Manager Retail and as a Lobby/Floor Customer
Service in industries including Miscellaneous Retail and Depository Institutions.
Most recently, I have been working as a Marketing and Sales Representative at EMANUEL VENDING MACHINE, INC. from June 2013 to August 2014.
My skills and experiences include: Cashier, File Management, Inventory Management, Loss Prevention, Marketing, Merchandising, Operating
Systems, Photography, Recruiting, Retail Management, Sales Support, Scanners, Accounting.
I hold a two degrees from the University of Puerto Rico, one in Business Administration and another one in Communication Arts. I also hold a minor in
Cashier, Clerical, Computer Skills, Copy, Credit, Customer Relations, Data Entry, Decision Making, Delivery, Email, Fashion, Fax, File Management,
General Office Duties, Internet Explorer, Inventory Management, Laptop Computers, Laser Printers, Loss Prevention, Marketing, Merchandising,
Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Powerpoint, Microsoft Publisher, Microsoft Windows, Microsoft
Word, Monitors, Multi-Line Telephones, Office Skills, Operating Systems, Organizational Skills, Personnel, Photography, Read, Recruiting, Retail,
Retail Management, Retail Sales, Sales, Sales Support, Scanners, Telephone Skills, Time Management, Typing, Word Processing, Accounting,
Spanish, English,art, business administration, medical billing, press releases, programming
PAYLESS SHOESOURCE, Union City, NJ, USA November 2014 to Present
Key Holder, Supervisor
Directed workers in a retail setting. Performed personnel duties such as recruitment, interviewing, training, evaluation and discipline. Responded to customer questions and complaints. Inventoried stock. Mentored staff and helped them handle difficult sales. Ensured merchandise was correctly priced and displayed. Used credit card machines and cash registers. Met sales goals.
EMANUEL VENDING MACHINE, INC., Ciales, PR June 2013 to Aug. 2014
Marketing and Sales Representative
Sold goods for wholesalers or manufacturers to businesses or groups. Sold various products including: Candies, Snacks, Cookies, Sodas, Juices, and other related foods and drinks. Recommended products to customers based on customer needs and interests. Contacted regular and prospective customers to demonstrate products and solicit orders. Estimated or quoted prices, credit terms, contract terms and delivery dates. Developed and managed accounts. Monitored market conditions. Developed and maintained business relationships with customers. Language skills: My native language is Spanish, which I fluently write, read and speak. My university experience and even course of study was conducted in Spanish in Puerto
Rico. Displayed decision-making skills. Demonstrated strong organizational and planning skills. Demonstrated excellent time management skills.
Knowledge sets include: Bilingual, Computer Literate, Desktop computers, English, Fluent Spanish, Internet browser software, Laser printers,
Microsoft Access, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft
Publisher, Microsoft Word, Mobile phones, Mozilla Firefox, Notebook computers, Office suite software, Operating system software, Personal computers, Speak Spanish, Word processing software.
PEQUEÑA OLA, LTD., Barceloneta, PR July 2010 to July 2012
Assistant Manager Retail
Directed workers in a retail setting. Led a successful sales team. Managed a store. Performed accounting duties. Performed personnel duties such as recruitment, interviewing, training, evaluation and discipline. Responded to customer questions and complaints. Inventoried stock. Mentored staff and helped them handle difficult sales. Ensured merchandise was correctly priced and displayed. Used credit card machines, cash registers and security cameras. Met sales goals. Engaged in loss prevention. Knowledge sets include: Bar code reader equipment, Cash registers, Consumer, Credit, Credit card processing machines, Desktop computers, Fashion, Inventory management software, Loss Prevention, Merchandising, Microsoft Excel, Microsoft
Office software, Microsoft Word, Office suite software, Personal computers, Retail Management, Retail Sales, Security cameras, Security monitors,
Word processing software.
CITI-BANK, Arecibo, PR Oct. 2005 to Nov. 2009
Lobby/Floor Customer Service
Spoke with customers by phone and in person. Provided information about products and services. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily to ensure customers' needs were met. Effectively identified customer concerns over the phone. Communicated with a clear, distinct voice. Maintained effective working relationships with customers and internal departments. Strategically targeted customers for increased sales. Provided sales support.
Maintained a positive and professional phone demeanor. Performed office duties such as data entry, word processing, filing and copying. Knowledge sets include: 40 Wpm, Clerical, Data Entry, Desktop computers, Electronic mail software, Fax software, General Office, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Windows, Microsoft Word, Multi-line telephone systems, Office Skills, Office suite software, Scanners,
Word processing software.
2012 University of Puerto Rico, PR
Business Administration: Bus. Adm./Marketing
Course Work Completed : Management, Marketing, Business Administration,
Communication Arts, Honors : Dean's List, GPA : 3.50
Occupational licenses and certifications
Certificate: Medical Billing and Coding, University of Puerto Rico, 2009; Puerto Rico
Reference will be provide