Customer Service Manager
Resume:
Humble, TX *****
******.*.**********@*****.***
Ashley lauderdale
Obtain a position with a company I can learn and grow with as I obtain my bachelors in finance
OBJECTIVE
a t Ashford University.
• Accounts receivables
SKILLS &
• Extensive knowledge of Microsoft office
A BILIT IES
• Knowledge of accounting principles
• Customer service
• Accounting experience
EXPERIENCE ASSISTANT GENERAL MANAGER, QUAL I TY I N N & SU I TES
09/2014 to present
Assist in managing the daily operations of the hotel, assist in developing and achieving revenue
goals, hiring/training/motivating staff, calculating time cards, administrative duties. Sales:
calling drive arounds and blue leads, updating/maintaining preferred customer relationships,
SMERF’s, LNR’s, and corporate accounts. A/P and A/R duties.
F RO NT OFF I CE MANAGER, H I L TON GARDE N I N N
09/2013 to 05/2014
Staff t raining, interdepartment communications, guest service recovery, clerical duties, account
receivables (tax exemption, clearing accounts, advanced purchase, billing airlines), pantry
i nventory (ordering and stocking)
G UEST SERV ICE RE PRESENTAT I V E
01/2011 to 04/2012
Customer service, making/checking in reservations, clerical duties, keeping pantry stalked
LEASI NG AND MARKET I NG
05/2010 to 02/2011
Customer service, making/checking in reservations, clerical duties, keeping pantry stalked
EDUCATION ASHFORD U N I V ERS I TY
Bachelors of Arts in Finance – GPA: 3.2 – Graduation: January 2015 - Clinton, IA
LONESTAR COLLEGE
Associates of Arts with a focus on music – GPA: 3.7 – Houston, TX
REFERENCES JE N N I F ER N EAL
General Manager, Holiday Inn
LYN ISE VANCE
General Manager, Hilton Garden Inn
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