Customer Service Administrative Assistant

Stephanie R. Woodard

**** ******* ******* ********, ** 30093

*******@*****.*** 470-***-****

Education:

Gainesville High School Diploma

Medix School Phlebotomy Certificate

Allied Health Training Centers Patient Care Technician Certificate

Georgia Perimeter College Associate of Science (Business Administration)

American InterContinental University Bachelor of Business Administration (Healthcare Management)

Associations:

American InterContinental University Student Government 2013-2014

Secretary

American InterContinental University Business Club 2014

Notary 2014

Professional Experiences:

Microtel Inn & Suites 2014-current

Front Desk Manager

• Checked in/out hotel guests

• Managed reservations, payments and refunds in WynGuest database

• Cash handling/Completed daily deposits

• Replenished supply inventory

• Answered incoming calls

• Assisted hotel guests

• Completed other assigned tasks

American InterContinental University 2013-2014

Administrative Assistant

• Answered incoming calls

• Prepared correspondence, agenda and meeting minutes

• Distributed meeting minutes to executive board members and advisors

• Event planning for student body

• Prepared presentations and managed other projects

Solomon Repair Service 2012-

Business Office Manager

• Managed Accounts Receivable/Accounts Payable

• Processed Bank Deposits

• Maintained payroll

• Verified contracts, Invoicing

• Ordered and maintained office supply inventory

• Answered incoming calls

Act Homecare 2010-2011

Certified Patient Care Technician

• Assisted clients with personal care where applicable (feeding, dressing, oral care, etc.) and completed household tasks

• Maintained documentation of client’s progress and submitted to immediate supervisor(s)

• Transported clients to doctor’s appointments and other various errands

Harland Clarke 2007-2009

Customer Service Specialist

• Received incoming calls in regards to new check orders, status of orders and reorders

• Determined customer needs based on their business needs

• Created and maintained orders through order processing procedures

• Exceeded performance measures by 20%

DS Waters 2003-2007

Sr. Key Account Representative

• Received incoming calls from volume account holders in regards to billing

• Resolved billing discrepancies through inbound calls and email correspondence

• Processed purchase orders and created manual invoices

• Rapid promotion: call center, escalations, field support and key accounts representative (within two years)

HCR ManorCare of Marietta 2000-2002

Administrative Assistant

• Answered all incoming calls

• Maintained office equipment and budget for office supply inventory

• Generated and distributed census report to appropriate personnel

• Assisted with month end billing

• Prepared patient’s charts for admission to facility

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