Customer Service High School

Brittany McGhee

**** ********* ********

P.O.Box #194

Home: 706-***-****

Cell: 404-***-****

*****************@*****.***

Career Snapshot

Three years of commended performance in key customer service and support roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

MS Office “power-user” with additional proficiencies in assorted databases.

Computer Skills

Word, Excel, PowerPoint, Access, Outlook

Mission Statement

Strive to exceed student/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the student’s safety first. Customer Service & Support Specialist

Looking for a position where my customer service skills can be utilized to the full extent and where I can grow and learn

Customer Service Restaurant

Key Skills

Troubleshooting/ Problem Solving

Proficient in maintaining supplies and equipment

Customer Order Fulfillment/Invoices

Web Page Design HTML DHTML XML ASP (Active Server Pages) JSP (Java Server Pages)

Desktop Publishing Microsoft Publisher Adobe In Design QuarkXPress Presentation Microsoft PowerPoint Macromedia Flash Keynote Spreadsheet Microsoft Excel Word Processing Microsoft Word Corel Word Perfect In depth knowledge of inspecting premises to ensure all safety measures are managed effectively

basic customer service skills

basic principles of magnetism and electricity

use of basic test instruments

soldering and electrostatic precautions

fundamental concepts of telecommunications

installation of residential cable systems

Professional Experience

Lilburn,Ga

Loganville,Ga

Snellville, GA

Tax Excellence Services--Lawrenceville, GA

Personal Assistant Brusters IceCream

(Topp Gunn) Brusters Icecream

Baby Sitting Autistic Children.

Tax Preparer Shadowing

Princess Money Taxes

Great health works

Telecommunications shadower

I have the excellent ability to follow written and verbal instructions, demonstrate integrity and time management, with the ability to work without close supervision. Exceptional attention to detail as well to basic mathematical skills.

Performance Review Excerpts

“…Brittany exemplifies excellent customer service …consistently thinks outside the box and finds creative ways to solve customer problems…Identifies opportunities to increase safety and satisfaction throughout the facility. Excellent communication skills…well organized, with the ability to multitask and prioritize workload…documents in detail all interactions with customers…” (TES Tax services)

“…Our guests routinely rave about the above-and-beyond service and personalized attention they receive from Brittany…highly resourceful…a consummate customer service professional…” (2013 Performance Review, Co-Worker)

Education

Loganville High School – Loganville,Ga

Currently Enrolled High School, 2015

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