Customer Service Sales

LORI RENNECKE

**** ******** *****

CHASKA, MN ***18

TELEPHONE: 320-***-**** EMAIL: ********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced business professional, specializing in exceptional customer service, organization,

and attention to detail. Possess skill sets of organization and management of various projects to

include consulting with clients on project needs, initiation of contracts, coordinating office needs,

creating spreadsheets and reports, along with providing excellent communication support.

Motivated to succeed as a reliable, dedicated, and essential employee.

CORE SKILLS

Project Management ● Client Relations ● Event/Meeting Planning ● Expense/Budget Reporting

Organizational Management ● Critical Thinking ● Problem Resolution ● Cross-functional

Communications

Payroll Processing ● Process Improvements ● Operational Streamlining ● Team Leadership

PROFESSIONAL EXPERIENCE

Lifetouch, Eden Prairie, MN 2008- 2015

Marketing Product Specialist

Provide first-rate marketing and project management support for national school Photography

Company.

• Create compelling PowerPoint presentations for Winter/Summer Sales meetings,

• Facilitate on-boarding and senior staff product and program introductions.

• Coordinate high priority meetings for high priority with cross functional teams to

introduce and deploy projects.

• Oversee project management for seasonal readiness information; analyze data, and

making business recommendations and decisions that impact the business. Sales and

account retention.

• Oversee event planning and organize all team outings, holidays, birthdays, and special

events.

• Analyzing data and making business recommendations.

• Create procedures for test, and communicating to both the field and internal partners.

• Serve as point of contact for escalated issues and concerns; perform research and the

ability to problem solve successfully.

• Assist with photo shoots for program development and for business collateral.

• Organize the samples for the field staff and communicating how to order and manage

assets.

• Write Blueprints for our lab partners in the lab to execute according to the business needs.

• Critical thinking team member

• Serve as member of Engagement Team Member tasked with employee outings and

internal team engagement activities.

• Serve as Safety Team member, overseeing emergency preparedness such as fire drills and

bad weather coordination.

Checkpoint Security Systems, Chanhassen, MN 2007-2008

SCHEDULING COORDINATOR

• Responsible for daily coordinating 40 installs over the south central part of the United

States.

• Preformed email and telephone support for in house and external customers and staff.

• Created daily reports, ensuring all proper paperwork was completed for billing.

• Responsible to perform efficient and accurate monthly audit.

Hormel Corporation, Eden Prairie, MN 2006-2007

SALES SUPPORT SPECIALIST, CONTRACT POSITION

• Responsible for email and telephone support,

• Claims

• Resolved, identified and corrected outstanding receivables related to specific deductions

and claims and competently corrected errors.

• Interacted with internal co-workers, external accounts, and outside sales representatives.

Rouse Mechanical (Acquired by Carrier Corporation), St. Louis Park, MN 2005-2006

BILLING MANAGER, NATIONAL ACCOUNTS

• Coordinated all billing and technical assistance for national accounts.

• Payroll

• Accounts receivable and payable

• Coordinated and delegated work assignments for the technicians and office staff.

Lettieri’s, Shakopee, MN 2004-2005

OPERATIONS ASSISTANT

• Assistant to the Senior Vice President of Operations

• Responsible for organizing separate departments and improving overall workflow within

the company

• Create company policies and procedures and successfully implemented employee

recognition programs.

Oak Grove Dairy, Norwood/Young America, MN 1999-2004

BUSINESS OFFICE AND INVOICING SPECIALIST

• Responsible for the development, submission, and follow through of school bids for dairy

products across the state of Minnesota, in excess of one million dollars, based on market

price.

• Oversaw company audits performed by state and federal government.

• data entry,

• bank deposits,

• Accounts payable and account receivable

• Dispatching

• Organizing truck routes

• Processing special orders

• Office duties as assigned.

EDUCATION

RASMUSSEN COLLEGE, 2014

BUSINESS COURSES

NORMANDALE COMMUNITY COLLEGE, 2008-2010

Business Management

HUTCHINSON COMMUNITY COLLEGE, 1994

Computer Courses

CONCORDE COLLEGE, 1990-1992

Nursing, Business Management

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