Customer Service Accounting

PHYLLIS O. JONES

**** ***** ***** ***** 678-***-****

Ellenwood, GA. 30294 ************@*****.***

SUMMARY

More than 16 years of experience in customer service and administrative

support. Demonstrates disciplined, self-motivated, loyal, exhibit excellent

interpersonal and communication skills. Honest, intelligent, articulate

and an efficient team player. Experience includes extensive knowledge in

bookkeeping/office/management, full cycle accounting, manages customer and

vendor relationships, strong collections and negotiation abilities.

Software skills include Microsoft Office, Word, Excel, Oracle, Advantage

Software (Deltek), Power Point and Internet Explorer.

EDUCATION

DeVry University, Decatur GA

Major: Accounting, 2004 -2005

DeKalb Community College, Decatur GA

Major: Accounting, 1990 - 1994, 1999

Southern University, Baton Rouge, LA

Major: Accounting, 1988 - 1990

PROFESSIONAL EXPERIENCE

Randstad Technologies/AON HEWITT, Atlanta, GA 2014-2014

Pension Benefit Analyst

Assist with participant calls (inbound and outbound) for special projects

team. Knowledgeable and understands Defined Benefit concepts. Prepares and

send participant materials to Imaging. Mail participant communication and

correspondence. Complete preliminary review of returned participant

paperwork for completeness and correctness. Complete data entries,

including payment setup, via internal DBAdmin system. Opens, date stamps,

logs and distributes incoming and returned U. S. Mail. Documents

participant issues via internal CalcsLog tracking system.

PBGC/Hammerman & Gainer Inc., Atlanta, GA

2009-2014

Junior Pension Administrator

. Process completed applications for benefits in accordance with

client's guidelines

. Assist with building databases of participant information

. Identifies and resolve complex problem situations

. Provides telephone assistance and excellent customer service to

participants and clients

. Team player to assist other departments and teams

PHYLLIS O. JONES

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PBGC/IMRG, Atlanta, GA 2009-2009

Entry Level Pension Administrator

. Perform a variety of benefit administration tasks for terminated

benefit plans

. Keep records of received data and source documents

. Prepare, compile, and verify accuracy of source documents and

interpret data to be entered

. Provide assistance to Junior and Senior Administrators

Jones Worley Design, Inc., Atlanta, GA

2003-2008

Office Manager

. Controller Office- Data entry of Account Receivables/Payables, bank

statement reconciliation, coding, check processing, filing, research,

mail outs and weekly input of timesheets, collection process, review,

code, and secure approval for invoices for payment.

. Marketing Department- Customer service to clients, vendors, strategic

partners and potential clients by coordinating presentations, written

correspondence, development and assembly of the firm's marketing

material, update standard profile forms and certifications.

Jones Worley Design, Inc., Atlanta, GA

1996-2000

Account Executive/Environmental Communications

. Performed administrative duties to support the EGD department to

include proposal assistance, coordination of presentations, preparing

weekly progress reports, and approve vendor invoices to ensure

accuracy, proper coding and billing. Assist accounting department with

data entry of timesheets, invoicing, and billing.

Contact this candidate