Customer Service Human Resources

Kebrina A. Richards *******.********@*****.***

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***-** *** ****** ******** NY 11422 cell: 917-***-****

OBJECTIVE: Seeking a position in the business field where my excellent analytical and technical skills can be utilized to

improve the company's profitability.

EDUCATION:

TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Major: Legal Studies December 2014

RELATED COURSE WORK: Sports Law/ Business Ethics / Operations Management/ Risk Management/ Accounting

EXPERIENCE:

PENDA AIKEN INC. AGENCY Brooklyn, NY

NBA All Star 2015 Staffing Coordinator/Utility Ambassador Winter 2015

• Supervised NBA ambassador/arena assistant staff ranging from 20-30 employees in the Barclay’s and Madison Square

Garden arena; filled in as an utility NBA ambassador at NBA BBVA House.

• Coordinated staff to meet both PAI and NBA organization’s requirements, assisted with orientation, processed paperwork for

employees, and secured coverage for vacant shifts.

• Assisted PAI founder and executives, NBA supervisors and corporate vendors with all tasks assigned; coordinated office

support which included answering telephones, handling flow of visitors, managing files and record systems.

TEMPLE UNIVERSITY Philadelphia, PA

Peer Advisor/Financial Aid Asst Counselor-STUDENT FINANCIAL SERVICES June 2013- December 2014

• Provided confidential and professional guidance, training, about financial aid eligibility, application procedures, aid

programs, costs, indebtedness, money and management and financial planning; individualized information to the particular

needs and situation of the student to an incoming and current student population of 40,000.

• Assisted in the preparation of and presents information regarding federal financial aid, scholarships, employment and grants

for various campus groups, high school students and parents in financial services service center, call center, and Temple

admission recruiting open house events.

• Analyzed various system generated reports such as grades and enrollment status or award status to verify continued

compliance and eligibility of students receiving aid under federal and institutional guidelines; notified students of changes in

eligibility of awards and alternatives to amend the situation.

LEAP Intern-JAMES E. BEASLEY SCHOOL OF LAW August 2011- June 2013

• Coordinated office, provided technical and program support & communicated with program participants to inform them of

mock trials; sourced resumes for potential hires and recruited volunteer judicial officials, law students, and undergraduates.

• Organized weekly Mock Trial Competition for Region 8 Philadelphia public, parochial, and charter high schools

attended by participants from 50 high schools.

• Updated, computerized, and filed records of mock trial round results and students, lawyers, law students, and coach’s

confidential information.

Public Relations Director-Temple University WHIP Student Radio Station January 2012- June 2012

• Assisted in the operation of a college internet based station while leading into the transition to the iHeartRadio platform

• Directed public relation initiatives on Twitter and Facebook with a large targeted college base for 12 shows maintaining

regular communication with show hosts and audience; informing them of schedule, promotions, events, and opportunities.

• Organized, drafted, and executed press releases and signage for events and competitions we entered.

GLOBAL SLAM INC. Brooklyn, NY

Lead Intern-GLOBAL SLAM INC. HEADQUARTERS Summer 2011

• Worked closely with the CEO/President to perform administrative support; coordinate marketing/ public relation

initiatives on Twitter, Facebook, basketball forums; and maintain regular communication with program participants,

informing them of training schedule and organization mixer and appearances.

• Planned, organized, and executed a highly-touted East Coast versus West Coast basketball game for the community

attended by 1,100 people including music and basketball industry icons.

• Identified sources of possible sponsorship and facilitated outreach.

JE SUIS LA! EVENT PLANNING Brooklyn, NY

Event Coordinator Intern January 2011-July 2012

• Assisted with event operations-venue, pricing, meal and favor selection along with price comparisons.

• Oversaw the planning and execution of logistics and operations for special events such as celebratory and fundraising

events.

• Assistant to the CEO to perform administrative support; coordinate marketing/ public relation initiatives on Twitter and

Facebook.

KINGSBROOK JEWISH MEDICAL CENTER Brooklyn, NY

Special Projects Human Resources Intern-HUMAN RESOURCES DEPARTMENT Summer 2010

• Assisted the Vice President and Executive Director of Human Resources in the administration and execution of projects,

including Employee Satisfaction Surveys for 2,500 employees in the company with an 82% response rate.

• Maintained filing system for including confidential employee files and delivered important documents to different

departments.

• Maintained highest level of confidentiality.

ACTIVITIES & AWARDS

• Dance Team Member, Students of Caribbean Awareness February 2014- December 2014

• Temple University Investment Association, Junior Analyst February 2014- December 2104

• Temple University Beasley Law School Mock Trial Volunteer June 2013- December 2014

• Emerging Leaders Certificate at Temple University March 2013

• Philadelphia Youth Baseball RBI Team Assistant Summer 2013

• Public Relations Director, WHIP Student Radio December 2011- June 2012

• Dance Team Member, Students of Caribbean Awareness September 2011- June 2012

• PMWHS Speech and Debate Team, National Competitor December 2008- March 2010

SKILLS: POS, Open Table / Microsoft Office / Google Apps/ Customer Service/ Leadership / Critical Thinking / Team

Building / Time Management / Oracle, Banner, Imaging/ Kronos (Time Keeping System)

REFERENCES: Provided Upon Request.

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