Customer Service Manager

Jennifer Terry

**** ******** *****, **********, **

***** 334-***-****

**********@*****.***

Objective:

To obtain a permanent full time position with a stable company.

Education:

Accounting-Presently enrolled Troy university

Major: Accounting

Minor: Human Resources

Cosmetology-2005 Trennholm Technical College

Major: Cosmetology

Skills & Abilities:

Management- Previously supervised 15 employees in a call center environment.

Collections, Trainer, Planner,

Computer programs:

Excel, Word, Outlook, QuickBooks & PRO, Internet Explorer, Access, EPICS, South Ware

Experience:

ASAII State of Alabama 7/2014- 1/2015

Schedule meetings, payroll reports, new employee orientation, supply orders, Reports for Bureau Chief,

Assisted with special projects.

Accounting Clerk LG Outdoors 03/2009- 12/2013

Customer Service Manager, A/P, A/R, Payroll, Taxes, Sales Tax, CC Reconciliation, Coding, General

Ledger entries, Supply orders, daily and Weekly & Monthly Company Financial Reports.

Customer Service Manager - The Logo Loft 03/2007- 06/2009

Hire & train all new customer service reps., Manage, support, and back up customer service department,

Handle all Web Order Clients, Assign work to graphic artist,

Receptionist Thornton Farish & Gauntt 04/2001- 07/2004

Travel Arrangements for Co, Answer phones, banking, Greet clients, supply orders

Office Manager Chuck Mustin Plumbing Co 04/1998- 03/2001

A/R, A/P, Payroll, Taxes, Scheduling jobs, Answer phones, banking, Safety Meetings, supply orders

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