Service Management
Resume:
HARISH KUMAR
PERMANENT ADDRESS: RZ-**, SHYAM VIHAR KAKROLLA DWARKA SECTOR-14
NEW DELHI – 110078
MOBILE: +91-844*******
EMAIL: **********@*****.***
DATE OF BIRTH: 28 AUGUST 1989
TH
CAREER OBJECTIVE
TO SERVE AN ORGANIZATION THAT CAN LEVERAGE MY SKILLS AND KNOWLEDGE BASE LEARNT IN MY
HOTEL MANAGEMENT COURSE & CONSTANTLY UPGRADE MY KNOWLEDGE, SKILLS & MAKE A
DIFFERENCE IN WHATEVER I DO.
PROFESSIONAL SYNOPSIS AND KEY ACHIEVEMENTS
● SIX MONTHS EXPERIENCE AS A INDUSTRIAL TRAINING IN ITC UMEED BHAVAN PALACE
KOTA.
● FOUR YEARS OF COMPREHENSIVE EXPERIENCE IN THE AREAS OF HOTEL, RESTAURANTS ETC.
● IMMENSE ABILITY TO PLAN FOR ROUTINE SERVICES AND DELIVERIES.
● GOOD COMMUNICATION AND INTERPERSONAL SKILLS AND ABILITY TO MOTIVATE STAFF TO
HIGHER ACHIEVEMENT.
● SUPERB GUEST RELATION SKILLS.
ORGANIZATIONAL EXPERIENCE
JUNE 2012 TO TILL DATE THE BEER CAFÉ KIRTI NAGAR NEW DELHI
AS A TRAINEE CAPTAIN / BARTENDER
KEY RESULT AREAS:
● SPECIALIZED IN DIFFERENT KINDS OF IMPORTED & DOMESTIC BEERS BRANDS AND SERVING
WITH RIGHT WAY.
● CHECKED ALL ASPECTS OF IN-HOUSE PLANNING, BOOKINGS AND PAYMENTS.
● MAINTAINED HIGH STANDARDS OF FOOD AND HYGIENE.
● PROVIDED BEST SERVICES WHICH PERTAINS THE IMAGE OF A RESTAURANT.
● TRAINED NEW RECRUITED STAFF TO INCREASE THE PROFIT.
● MAKING DAILY, WEEKLY & MONTHLY REPORTS. UPDATING L-4 & L-5 INVENTORY.
● INVESTIGATED & RESOLVED GUEST COMPLAINTS ABOUT FOOD & BEVERAGE QUALITY OR
SERVICE.
● UTILIZED COMPUTER TO TRACK ORDERS, MANAGE INVENTORY, AND PROCESS PAYMENTS.
● DAILY ORDERING OF FOOD & BEVERAGE ACCORDING TO STOCK.
MAY 2011 TO MAY 2012 PARKLAND EXOTICA HOTEL CHATTARPUR NEW
DELHI
AS A STEWARD
KEY RESULT AREAS:
● MAINTAINING A HIGH LEVEL OF GUEST SATISFACTION AT ALL TIME.
● CREATING A HARMONIOUS TEAM ORIENTATED ENVIRONMENT AMONGST ALL STAFF WITHIN THE
RESTAURANT.
● ASSIST IN THE PLANNING FOR FUTURE DEVELOPMENT OF FACILITY AND SERVICES
IMPROVEMENTS.
● MANAGED INVENTORY AND ORDERING OF FOOD, EQUIPMENT AND SUPPLIES.
● ENSURED ORDERS ARE SERVED PROPERLY AND IN A TIMELY MANNER.
● MANAGED THE OVERALL PERFORMANCE OF FOOD SERVICE FACILITY & GUEST SATISFACTION.
ACHIEVEMENTS / AWARDS
● BEST TRAINEE AWARD IN INDUSTRIAL TRAINING IN ITC UMEED BHAVAN PALACE KOTA.
● BEST EMPLOYEE OF THE MONTH IN PARKLAND EXOTICA HOTEL.
● GRAB A 1 POSITION IN BEER GURU PROGRAM HELD BY TULLEHO IN THE BEER CAFÉ.
ST
● OPENING A NEW OUTLET OF THE BEER CAFÉ IN DEHRADUN WITH FULLY SETUP.
EDUCATIONAL QUALIFICATION
● PASSED 10+2 FROM CBSE BOARD IN 2007.
● PASSED 10 FROM CBSE BOARD IN 2005.
TECHNICAL QUALIFICATION
● PASSED 3 YEAR DEGREE COURSE IN HOTEL MANAGEMENT FROM I.H.M GWALIOR
(2008 TO 2011) WITH 1 DIVISON.
ST
PROFESSIONAL QUALIFICATION
● MICROSOFT OFFICE
● TYPING KNOWLEDGE
● INTERNET
DECLARATION
● THE ABOVE MENTION DETAILS ARE TRUE TO THE BEST OF MY KNOW LEDGES. I SHALL BE
GRATEFUL TO YOU, IF A CHANCE IS GIVEN TO ME TO SERVE YOUR ESTEEMED ORGANIZATION UNDER
YOUR KIND CONTROL. I ASSURE YOU THAT I WILL WORK DELINQUENTLY TO THE BEST OF MY
ABILITY.
DATE:
PLACE: (HARISH KUMAR)
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